very convenient position for central auckland with comfortable clean rooms and passable food. Continuing road work can make it hard for Uber drivers to find- Round the corner Elliot Stables is a great place to eat with a variety of different food areas at reasonable prices. Very popular
Stayed recently, using points and as a Platinum Elite member on quick visit from Sydney. On arrival, and only after I asked, I was advised that "as business was slow" the kitchen was only open for breakfast, no room service was available, and there was only a limited 'bar snack' menu. If I had paid rack rate I would have walked out and found accommodation elsewhere. I tried breakfast, staff were wonderful, food was OK. But the 20 minute wait for my coffee? On checkout there was confusion about rate for breakfast ($29 or $34) and I am still waiting for my emailed invoice. The saving grace was the absolutely wonderful housekeeping staff. The note they left after I left a small tip - Pepe - was very much appreciated.
Perfect location to city center. Loved to stay in this hotel for a night on 18th Nov. Assigned me a top floor room with nice view. Rooms were clean and tidy. amenities were enough. Check in was quick but can have more interaction with guest as they did not inform me much about hotel like breakfast etc. i asked for late checkout which they gave me extra one hour. bathroom were nice. overall enjoyed my one night stay.
It is 3 years since we visited, the bar is still poorly set up with poor service, and a TV set at head height. Food in the restaurant was below standard with a very poor range. Did not chance breakfast and left as soon as possible the next morning.
We were greeted by managers, given a welcome non alcoholic drink, and than they deliver our luggage to our room. Spacious, very clean rooms. Breakfast was wonderful. Displayed well and a large variety. Once again managers were making sure all of our needs were met and bused tables!! The hotel staff clearly works together to make this hotel stay worth the time and money to stay there.
Very nice sized rooms clean rooms beds bit too soft for my liking. Housekeeping did exceptional job cleaning the room .shame a lot of construction outside the building Nice to be within shopping Center and close to nearby shops and restaurants
Been here a few times and I absolutely feel so comfortable. I love how they acknowledged I'm a returning Customer. I love the Customer Service, informative and welcoming. Because of the road works at the hotel surroundings, i rang reception just before we got there to direct me of how to get there and to their parking and she answered me straight away. It's been a long time since I've had reception answer me straight away...usually im put on hold so they can get another to help me or so they can find info. Thank you to Farren at reception for her prompt and savvy confident assistance over the phone and at check in. I love having service like this especially after a long day. Loved the room, perfect. Perfect Customer Service by Farren. Thank you
I stayed at the Crowne Plaza with my 2 kids (13 and 11 years) in the school holidays. We were so grateful that our room was ready early so we could relax after our train trip before heading out site seeing. The hotel was in a great location to walk or Uber to many locations. Our room (on the 25th floor) was spacious and had a beautiful view of the Sky Tower and even a glimpse of the water. Lovely buffet breakfast. The glass elevator was fun too. Thanks for a great stay.
Stayed in in 2017 and was happy to revisit post MIQ. My negative comments last time were very long queues at breakfast and the need to log into Wi-Fi every 30 minutes. The first issue was not a problem as the hotel was extremely quite since it reopened to the public and the Wi-Fi is not an issue if you enroll in the IHG locality program. It was a pain having the government construction work out front as you had to get around it and our coach couldn’t drop off at the hotel. Not the hotels issue but something to bear in mind.
The hotel has literally just reopened and i am staying here for a conference. The rooms are a great size, it is spotless, staff are friendly and helpful and both lunch and dinner has been excellent. Would definitely book for personal stay