We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Auckland, an IHG Hotel

Save
Share
128 Albert Street, Auckland Central, Auckland 1010 New Zealand
Lowest prices for your stay
$168
View deal
Free cancellation until 11/12/22
Expedia.com
Booking.com
$168
View deal
Free cancellation until 10/12/22
Hotels.com$168
Travelocity$168
StayForLong
View all 20 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (757)
360
Panoramas (35)
Room & Suite (368)

About

#23 of 72 hotels in Auckland Central
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Whether you are travelling for business or pleasure, Crowne Plaza Auckland is your winning choice for a successful getaway in Auckland City. Step outside and experience a world full of possibilities right at our doorstep. Located in the centre of it all, Crowne Plaza Auckland is the perfect base to explore the city. New Zealand's best shopping, theatres and restaurants surround you and if you look up, you'll see the iconic Sky Tower towering above just one street over. We are a full service hotel with 10 flexible meeting spaces, Aria Restaurant & Bar, Fitness Centre, Sauna and Business Centre. Relax and rejuvenate during your stay in one of our 352 Standard, Premuim Rooms or Suites. Our Sleep Advantage program will ensure a good night's sleep and that you wake up for a productive day. Make use of the customer self-parking, located next door to the hotel with direct entry. From there, enjoy the City of Sails by foot or simply access your car to explore the Auckland regions.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Restaurant
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Car park
Wifi
Paid wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish, Chinese, Filipino
2244Reviews22Q+A100Room tips
Traveller rating
  • 916
  • 996
  • 247
  • 53
  • 32
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
robin wrote a review Nov 2022
Main Beach, Australia71 contributions25 helpful votes
very convenient position for central auckland with comfortable clean rooms and passable food. Continuing road work can make it hard for Uber drivers to find- Round the corner Elliot Stables is a great place to eat with a variety of different food areas at reasonable prices. Very popular
Read more
Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 2 weeks ago
Good Morning upperhutt, Thank you for your feedback from your recent stay with us. I am glad to read that you found the room clean and comfortable. The roadwork certainly does bring its challenges and we look forward to that coming to an end in the near future. Elliot Stables is definitely a great place to eat. Its a favourite for many people in the area! Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FrequentOzTraveller wrote a review Nov 2022
Sydney, Australia57 contributions66 helpful votes
Stayed recently, using points and as a Platinum Elite member on quick visit from Sydney. On arrival, and only after I asked, I was advised that "as business was slow" the kitchen was only open for breakfast, no room service was available, and there was only a limited 'bar snack' menu. If I had paid rack rate I would have walked out and found accommodation elsewhere. I tried breakfast, staff were wonderful, food was OK. But the 20 minute wait for my coffee? On checkout there was confusion about rate for breakfast ($29 or $34) and I am still waiting for my emailed invoice. The saving grace was the absolutely wonderful housekeeping staff. The note they left after I left a small tip - Pepe - was very much appreciated.
Read more
Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 2 weeks ago
Good Morning FrequentOzTraveller, Thanks for your feedback regarding your recent stay with us at Crowne Plaza Auckland. I do apologise that some areas of your stay did not meet your satisfaction. The reason the restaurant is closed on two nights of the week is a staffing issue and not a business level issue. I have attended staff briefings to make sure they are clear on this. If you would like to email myself directly on tim.pollock@ihg.com I will ensure you receive a copy of your invoice. Great to read that the housekeeping continue to do a great job. We are very lucky to have such a wonderful team. Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashish Bhattarai wrote a review Nov 2022
Tauranga, New Zealand21 contributions2 helpful votes
Perfect location to city center. Loved to stay in this hotel for a night on 18th Nov. Assigned me a top floor room with nice view. Rooms were clean and tidy. amenities were enough. Check in was quick but can have more interaction with guest as they did not inform me much about hotel like breakfast etc. i asked for late checkout which they gave me extra one hour. bathroom were nice. overall enjoyed my one night stay.
Read more
Date of stay: November 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 2 weeks ago
Good Morning aashish_brt5, Thank you for your feedback from your stay with us. I am pleased to read that you enjoyed your room and that check-in was efficient. We hope to welcome you back again soon. Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
stu588 wrote a review Nov 2022
Wellington, New Zealand17 contributions19 helpful votes
It is 3 years since we visited, the bar is still poorly set up with poor service, and a TV set at head height. Food in the restaurant was below standard with a very poor range. Did not chance breakfast and left as soon as possible the next morning.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Check the menu before sitting down.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 3 weeks ago
Good Morning Stu588, I am sorry to read that you did not enjoy your stay with us. We are in the planning stages of a refurbishment and will be looking at what we can do differently in the bar. We will be looking at expanding our menu offering in the new year once we are able to get a full team of chefs onboard. Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bella402 wrote a review Oct 2022
Sanibel Island, Florida84 contributions12 helpful votes
We were greeted by managers, given a welcome non alcoholic drink, and than they deliver our luggage to our room. Spacious, very clean rooms. Breakfast was wonderful. Displayed well and a large variety. Once again managers were making sure all of our needs were met and bused tables!! The hotel staff clearly works together to make this hotel stay worth the time and money to stay there.
Read more
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 24 Oct 2022
Dear bella402, Many thanks for taking the time to provide feedback from your recent stay with us. It was certainly great to have international visitors back with us. I am glad you found the hotel to your satisfaction and found the team engaging. I do hope the rest of your New Zealand trip was also enjoyable. Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dayle D wrote a review Sep 2022
34 contributions5 helpful votes
Very nice sized rooms clean rooms beds bit too soft for my liking. Housekeeping did exceptional job cleaning the room .shame a lot of construction outside the building Nice to be within shopping Center and close to nearby shops and restaurants
Read more
Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 25 Sep 2022
Dear 37dayled, Thanks for your feedback regarding your recent stay at Crowne Plaza Auckland. I am sorry that the bed was a little soft for your liking. We have recently replaced all of the hotel beds with pillow topped mattresses which may be the reason you found it soft. I am glad the housekeeping team did a good job. We have strong cleaning protocols in place and it is good to read these are being adhered to. I note your comments regarding the construction. We are very much looking forward to it ending! Kind Regards Tim - Crowne Plaza Auckland.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sylia wrote a review Aug 2022
3 contributions
Been here a few times and I absolutely feel so comfortable. I love how they acknowledged I'm a returning Customer. I love the Customer Service, informative and welcoming. Because of the road works at the hotel surroundings, i rang reception just before we got there to direct me of how to get there and to their parking and she answered me straight away. It's been a long time since I've had reception answer me straight away...usually im put on hold so they can get another to help me or so they can find info. Thank you to Farren at reception for her prompt and savvy confident assistance over the phone and at check in. I love having service like this especially after a long day. Loved the room, perfect. Perfect Customer Service by Farren. Thank you
Read more
Date of stay: August 2022Trip type: Travelled with family
Room Tip: Although there's roadworks, very easy to maneuver your way in and out, parking is easy and right...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 1 Sep 2022
Hi Zirconia2, Thanks so much for taking the time to complete a review of your stay with us. I was especially pleased to read that the service you experienced from Farren. We are always striving to improve our service and based on your comments we are heading in the right direction. We do hope to see you back at the hotel sometime soon. Kind Regards Tim
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alistair & Nic Silcock wrote a review Jul 2022
Cambridge, New Zealand10 contributions1 helpful vote
I stayed at the Crowne Plaza with my 2 kids (13 and 11 years) in the school holidays. We were so grateful that our room was ready early so we could relax after our train trip before heading out site seeing. The hotel was in a great location to walk or Uber to many locations. Our room (on the 25th floor) was spacious and had a beautiful view of the Sky Tower and even a glimpse of the water. Lovely buffet breakfast. The glass elevator was fun too. Thanks for a great stay.
Read more
Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 27 Jul 2022
Hi Alistairnicolas, Thanks for your feedback from your recent stay with us at Crowne Plaza Auckland. It is always good to read that the hotel worked for you and we were able to accommodate your early check in. We do hope you enjoyed all that Auckland had to offer! Kind Regards Tim - Crowne Plaza Auckland
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
georgematthews wrote a review Jun 2022
Bangor, United Kingdom415 contributions184 helpful votes
Stayed in in 2017 and was happy to revisit post MIQ. My negative comments last time were very long queues at breakfast and the need to log into Wi-Fi every 30 minutes. The first issue was not a problem as the hotel was extremely quite since it reopened to the public and the Wi-Fi is not an issue if you enroll in the IHG locality program. It was a pain having the government construction work out front as you had to get around it and our coach couldn’t drop off at the hotel. Not the hotels issue but something to bear in mind.
Read more
Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Tim Pollock, General Manager at Crowne Plaza Auckland, an IHG Hotel
Responded 29 Jun 2022
Hi georgematthews, Thank for your feedback regarding your recent stay with us. We are very pleased to be back open to the public and operating as a normal hotel. I am pleased that the wifi worked well. We upgraded this in 2019 and it is good to know that you noticed an improvement from your previous visit. We agree with your comments on the construction and look forward to the arrival experience being improved in the near future. Kind Regards Tim - Crowne Plaza Auckland
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lizzie3b wrote a review Jun 2022
Waiheke Island, New Zealand56 contributions10 helpful votes
The hotel has literally just reopened and i am staying here for a conference. The rooms are a great size, it is spotless, staff are friendly and helpful and both lunch and dinner has been excellent. Would definitely book for personal stay
Read more
Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from Tim Pollock, Owner at Crowne Plaza Auckland, an IHG Hotel
Responded 19 Jun 2022
DearLizzie3b, Many thanks for your feedback on your stay with us. We are glad that you enjoyed your stay and really happy that your staff interactions & food met your expectations. We are so pleased to be back open to the public and hope to welcome you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
$150 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza auckland hotel auckland central, auckland crowne plaza
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
352
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

CROWNE PLAZA AUCKLAND, AN IHG HOTEL (New Zealand) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Crowne Plaza Auckland, an IHG Hotel
Which popular attractions are close to Crowne Plaza Auckland, an IHG Hotel?
Nearby attractions include Weta Workshop Unleashed (0.1 km), Escapade NZ (0.3 km), and Great Escape (0.2 km).
What are some of the property amenities at Crowne Plaza Auckland, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and breakfast buffet.
Which room amenities are available at Crowne Plaza Auckland, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Auckland, an IHG Hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Crowne Plaza Auckland, an IHG Hotel?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Auckland, an IHG Hotel?
Conveniently located restaurants include Culprit., The Grove, and Fondou Cafe.
Are there opportunities to exercise at Crowne Plaza Auckland, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Crowne Plaza Auckland, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Auckland Central.
Are any cleaning services offered at Crowne Plaza Auckland, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Auckland, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Auckland, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, and Filipino.