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Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
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2,680 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,541: English reviews
BC Canada
Reviewed 3 February 2016

Lovely to arrive after long journey...really friendly staff....minimalist architecture ...welcoming hotel..great room.... Super concierge and front desk. Marvellous martini in the bar..again great service. Yes, will return.

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Helpful?
1Thank P F
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour P F, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. It is pleasure to read that Sofitel Auckland is your home away from home and that our team makes you feel welcome! I am elated you appreciated our relaxing atmosphere, our luxuriously appointed rooms and our excellent service standards. We are so...

Brisbane, Australia
Reviewed 3 February 2016 via mobile

This was our first taste of NZ and what a great find. The staff are brilliant and the room was very comfortable. As it was our anniversary they gave us a free drink at the bar and a small cake in the room. Location is perfect for the harbour area though valet parking a little expensive at $50 a night

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Helpful?
2Thank pudsontour
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Pudsontour, Thank you for choosing to stay with us to celebrate your anniversary and for sharing your experience. I am absolutely delighted that you thought your experience was Superb! Thank you for all your kind compliments about Sofitel Auckland Viaduct Harbour and I am pleased that our team made your stay such a beautiful experience. I would like to...

Auckland
Reviewed 1 February 2016

We stayed at the Sofitel on our wedding night last minute decision as our other accommodation was a total disaster, They were so lovely and we had great service from everyone, room-service was fast and yummy. Breakfast was like 5 star dinning. Thanks Sofitel staff.

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Helpful?
1Thank chalegga
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Chalegga, Thank you for choosing to stay with us ion your special day and sharing your experience with us. It is a pleasure to read that our ambassadors were able to provide you with such an excellent welcoming and warm service, we could not be more delighted that it influenced your stay so greatly. I would like to thank...

Perth, Australia
Reviewed 31 January 2016

This hotel is truly 5 star, the staff are always looking to help, the service at breakfast was great and the food was fresh and tasteful. We enjoy the relaxing atmosphere this hotel has about it. The beds are so warm and plush.

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Helpful?
1Thank Radar67
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Radar67, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. Thank you for all your kind compliments about Sofitel Auckland and I am pleased our team made your stay such a beautiful experience. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near...

DarienJim
Reviewed 30 January 2016

My wife and I recently stayed there on vacation and this is a very conveniently located hotel to the Viaduct and near the waterfront activities that appears pretty new and clean. The rooms are very nice as is the bathroom. My only compliant is I made a reservation for a King/Queen bed and got what was two singles pushed together....

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1Thank DarienJim
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour DarienJim, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. I am delighted you appreciated our luxuriously appointed rooms and tranquil harbour location. I am disappointed that our signature Sofitel MyBed did not meet your expectations. Depending on the category, our rooms feature either a King or Queen bed, which can be requested...

Melbourne, Australia
Reviewed 30 January 2016 via mobile

The title says it all. I expected a standard business hotel...i had a view of the harbour, a large room with a comfortable bed & very lovely bathroom. Location was amazing on the water, staff were great, but my highlight was the breakfast...just beyond your standard buffet and bacon sitting in a hot dish, they give you a nice menu...

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Helpful?
1Thank Natasha W
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Natasha W, First of all, I would like to thank you sincerely for writing on Trip Advisor, your precious time taken to write such a positive review! We are delighted that you enjoyed your stay at the hotel, and that you appreciated our excellent service standards, our tranquil harbour location and our relaxing atmosphere. I would like to thank...

Liverpool, United Kingdom
Reviewed 29 January 2016 via mobile

On arriving at this hotel as part of a 40th wedding Anniversary holiday my first thought was how lovely the hotel was though there were major works outside . But my positive thoughts quickly evaporated when we went to our room . The view was directly over the building works outside and even worse directly opposite the fast food shop...

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Helpful?
2Thank Steve1249
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Steve1249, Thank you for your review and for choosing to celebrate your special occasion with us! I am pleased our tranquil harbour location and luxuriously appointed room were to your liking. I am however sorry to hear that your room view did not meet your expectations and you were not able to choose another room category due to availability....

Redding, Connecticut
Reviewed 29 January 2016 via mobile

This is a beautiful hotel with absolutely first class service. We were in a luxury room with a harbor view. There are several good features in the room such as excellent showers and beds plus being very quiet. The problem with the room is there is insufficient storage space so you are forced to live out of your suitcases. We...

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Helpful?
1Thank Hilltopman44
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Hilltopman44, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. We are delighted that you enjoyed your stay at the hotel, and that you appreciated our first class service, our tranquil harbour location and our relaxing atmosphere. I am sorry to hear there was not enough storage space for you during your stay...

Reviewed 29 January 2016

The hotel is located on the harbour front away from the main strip of Auckland CBD, but if you're mobile its a nice walk along the harbour front to down town. The location makes for a more peaceful retreat compared to some of the other CBD hotels, and the rooms are modern, clean and roomy. The beds are amazing! I...

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Helpful?
1Thank Oscar T
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Oscar T, Thank you for your precious time taken to share your experiences at Sofitel Auckland Viaduct Harbour. I am delighted you appreciated our peaceful harbour location, our modern and generously sized room and our signature Sofitel MyBed. Once again, thank you for your feedback. We look forward to welcoming you back to the hotel in the near future!...

Cambridge, Ontario
Reviewed 28 January 2016

All the staff we dealt with were friendly and very helpful. The location of the hotel is great with lots of waterfront walking paths and tons of restaurants nearby to select from. The room we had faced the water; was really clean, and the decor was very nice. It was nice to see a soaker tub and a shower with...

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Helpful?
1Thank John W
Rose_Johnstone, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour John W, Thank you for taking the time to share your experiences at Sofitel Auckland Viaduct Harbour. Thank you for all your kind compliments about Sofitel Auckland and I am delighted you appreciated our harbour location, our luxuriously appointed room and relaxing atmosphere. I am pleased that our friendly and helpful team made your stay such a beautiful experience....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: ₹ 10,797 - ₹ 25,178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have the money get a Harbor View.”
 of 5 bubbles ravinon, 23 Mar 2017 | Read review
“Ask for a room away from the adjacent bus terminal across the street.”
 of 5 bubbles GregB172, 23 Mar 2017 | Read review
“The rooms overlooking the marina are a little noisy at times.”
 of 5 bubbles wdbentley, 19 Mar 2017 | Read review
“Get a marina view room for a little extra”
 of 5 bubbles 545vladl, 19 Mar 2017 | Read review
“Rooms overlooking the quay offer great views but with floor to ceiling windows offer very little privacy without closing the drapes”
 of 5 bubbles 779bobt, 12 Mar 2017 | Read review
5 of 5