Stayed overnight with my husband. Through the Accor programme we were upgraded to a lovely room on an upper floor with a view of the city and the harbour. Didn’t use the restaurant or fitness areas. Rooftop bar is the best in Auckland! All staff were friendly and helpful especially the reception staff and the concierge. Would definitely recommend this hotel.
Staying one night in the city is a perfect reason for staying at SO\ I love the opulent and fun lobby. The team seem to be genuinely having a good time and their sparkly outfits can't help me smile. The rooms are lovely too. I was in 702. The toiletries and robes are delicious and the bed super comfortable. If only there was a socket by the mirror for hair tongs. The bath more than makes up for that though. And if you missed the memo about adding '0' to your number to get on the wifi looking at the room phone will remind you. The restaurant on 15 floor has great food and views. It was a little noisy from time to time as it was a Friday night, but that is to be expected in the CBD. Easy checkout. Already planning my next visit.
We stayed Saturday 4th of June for one night and were so annoyed with the amount of money we spent thinking we were going to get 5 star accommodation and service. The foyer was a dusty, unvacuumed area. The TV didn't work, the loo seat was broken, the tap at the bathroom sink was loose the coffee machine made cold coffee (I have have one at home so know how they work!) The late night snack was a soggy mess of a meat ball panini. I would have liked breakfast in bed and a late check out but we just left at 9am.
The hotel is stunning and decor is fantastic. The beds very comfortable and great bathroom. Amazing rooftop bar however was closed Sunday -Tuesday. Lovely treat for partners birthday was a nice touch. The service was hit and miss. The hotel gave us a generous 2 hour early check in would was appreciated, staff were readily available and polite. Where the service was less so was on room cleanliness, small amount of grime in the shower corners and after room servicing the bed had been very poorly made. Room not vacuumed, bathroom mirror was not cleaned - this was mentioned to reception and they were apoplectic. Mini bar was not restocked until raised at reception and was not told of complimentary minibar on check in. Another issue is on one evening my partner and I ordered Uber Eats (Unfortunately forgot to provide cutlery) I requested a couple bowls / plates at reception and nothing was ever brought up to the room (or even a call to let us know this wasn't coming) for me this was just rude and unacceptable - if it's not possible tell the customer or charge a tray fee if necessary. I note its somewhat out if the hotels control how er there are issues with noise on the weekends, partly due to other guests and then have intoxicated patrons using the lift to the rooftop bar - feels somewhat less 5 star however we were aware when booking. This hotel is fantastic however when staying in a place like this the small things matter, the cleanliness and small hiccups were not major issues but just less 5 star then expected.…
Very disappointing, especially since last stay when it had just opened! Window Curtain was falling off the rail and got tangled in the screen curtain. Then found soap and shampoo was missing. No Robe or slippers! Had Checked in very late due to international flight -called front desk -took forever to answer, hung up and tried again....finally a voice! Soap and robe delivered -torn pocket and no belt! & looked used. TV remote for lounge missing, used wall switch to turn off. It IS a very nice hotel, but small things means like this are inexcusable. Design is funky, but having to crawl under the desk and curtains to find power shows thoughtless practicality, same for the handbasins, looks cool but no kicker on the bench so it is awkward to stand close! so next time I will try the new IHG Voco. …
Overall great and prompt customer service from the staff, for the price paid and the rooms comparison let’s us down as we had issues with the Tv and internet access from The moment of check in , rooms changed but that also had other guests clothes in the closet. We were tempted to book as advertised for reopening however there was no mention of the hotels bars and restaurants being closed so we had make our own arrangements for food. Late check with the package , but prior to that despite a DND sign the staff starts knocking on the door and asking when would we be checking out
My husband and i had a fantastic stay! We were totally spoilt and treated like VIP’s the whole stay. A particular mention to the Club Lounge manager and staff, they went over and beyond. All food consumed from the divine High Society Restaurant dinner, with the best cocktails to the very satisfying breakfast with all you could ever wish for in a breakfast. Thank you to Stephan for the upgrade, we are raving fans and will tell all of our friends about this memorable Staycation.
We booked a 2-night stay and left after the first night. The city noise was extreme (Friday) we had no sleep, the aircon pumped cold all night and we couldn’t change it as it is centrally controlled. The carpet hadn’t been vacuumed, the gold vanity basin had a huge chip in it and overall the room felt like it had experienced more wear n’ tear than it should for its age. We paid $411 for the one night that we stayed, including the valet parking charge. When we arrived to check in at 4pm, the room wasn’t ready. The hotel staff seemed inexperienced as not one apology or resolution was offered to us. Our booking details show our room included complimentary breakfast, but no breakfast was provided nor were we told how to redeem it. At this rate, the experience left a lot to be desired, not to mention overpriced. On a positive note, the bar was fabulous. Great bar staff and spectacular views!…
Just like to say a huge thank you to the staff at So Auckland. We didn't have a choice to stay as it was part of the managed isolation program as we moved to NZ from the UK, but I could not recommend this hotel highly enough whether enforced or not! The staff were so helpful. Great food too and a comfortable room with balcony. Highly recommended.
SO disappointed, after booking this hotel for the America's cup early next year, I have found out that this hotel is actually closed for that period, despite having a current booking for the same time. No contact from the hotel to tell me. I found out from a friend. Were you going to let us just arrive to a closed hotel ? Meanwhile prices have become very expensive everywhere for that time. Not the way to treat your loyal customers SO. Platinum members too, which makes t feel worse. Be aware if you have booked here