M Social Auckland
196 - 200 Quay Street, Auckland Central, Auckland 1010 New Zealand
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#4 of 71 hotels in Auckland Central
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
M Social Auckland features 190 rooms and suites ideal for all travellers. The rooms are overlooking the vibrand Princes Wharf which is nearby the dining, entertainment and shopping scene.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Taxi service
Conference facilities
Meeting rooms
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Harbour View
Languages Spoken
English, French, Arabic, Chinese and 3 more
Location
100Great for walkers
Grade: 100 out of 100
233Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
196 - 200 Quay Street, Auckland Central, Auckland 1010 New Zealand
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840Reviews33Q+A100Room tips
Reviews
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+1
Staff were super helpful, including the concierge and robot room service! I recommend this hotel for the price, friendly service, generous breakfast, great location and many other things features that make it excellent.
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Date of stay: September 2023Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Awesome location, close to great food places and other shops, great views of the harbour.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The rooms are clean and beds comfy, the staff are A+ friendly and helpful, location is perfect. Robot service is cute. Mostly it’s just really comfy and everything easy - they think of all the little things. Thanks for a great stay
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My partner and I booked the room with the added benefits. It came with a bottle of bubbles, charcuterie board, free breakfast and our room was guaranteed to be on the 11th or 12th floor. M Social did not disappoint! We were able to see our cruise ship come in to port from our room and the staff were so friendly. Would definitely stay here again in future.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed at the M Social a few times now for work. The rooms are always well-presented upon entry, and the beds are comfortable. What lets this establishment down is their housekeeping and restaurant. None of the rooms were serviced during our two-night stay. Having previously complained about the quality of their food, I decided to give their buffet breakfast another go only to be equally disappointed as the first time. For $40+ I shouldn't expect bacon that tastes like plastic, scrambled eggs with no seasoning, and cheap-tasting sausages that leave a god-awful taste in your mouth. It's fair to say that I complained at the time, only to have other diners agree while waiting to pay their bill too. I highly recommend you stay clear of their buffet breakfast. You are better off visiting a local cafe, or even a McDonald's; the quality will be much better! Otherwise, take a brisk walk down to the Hilton Hotel for a high-quality and extremely tasty buffet breakfast (for the same price!)…
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Date of stay: August 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Don't bother with their buffet! It tastes horrible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Absolute perfect location! Couldn’t find a better bed and pillows. Adorable little kitschy surprises in every corner. But the staff is really what makes it! Theo spent 15 minutes telling us about the best places to go! He even showed us on the computer different maps. Was super excited about helping us. Had a wonderful dinner at Beast and Butterflies. Rainer took care of us very well. Will tell everyone I know about this amazing hotel.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 1 week ago
Hi karenkN4037SE, Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed your stay with us! Thanks so much for highlighting our wonderful staff especially Theo & Rainer - they are truly great assets and I have made sure that your compliments have reached both them and their department managers! We hope to have you come and stay with us again soon. Take care, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay here all the time. It’s great! The rooms are modern and well designed but a little small but that’s okay as every one has a wonderful view. The a/c works good and the tv has a bunch of free new movies so when you get jet lag you can watch something good. The staff is wonderful especially Rainer in the restaurant. He makes me feel like I’m at home. I enjoy the outdoor area every chance I come to Auckland. It’s nice to enjoy the views and fresh air.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 15 Aug 2023
Hi csteets, Thanks for taking the time to leave us a review! We're glad to hear that you enjoyed your stay with us and that you loved both the movies and our outside area - it's great to make use of both. I have passed on your compliments regarding Rainer both to him and his managers - he is definitely a superstar and we value him very much at both the hotel and restaurant. We hope you will be able to come and stay with us again soon one day in the future! Take care, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We showed up after a flight from Hawaii. We are exhausted and they were kind, patient and helpful. I mentioned ID prefer not to have down pillows and they brought we need ones immediately. The room was clean, well appointed. Bed was comfortable. Room was large enough for our two large cases and room to maneuver easily. Additional table and sofa were nice so you had an option besides sitting on the bed. Shower was big and easily accessed. Tea and coffee with kettle and coffee maker as well as hot cocoa were great when we had to leave extra early one morning. Breakfast buffet was very nice with lots of options. Also have the option of ordering a plate. Staff was friendly and knowledgeable. Location was perfect and we walked right over to the FIFA Fan Festival by the train station. Easy to wander down to the wharf too. Bonus - Valet parking and a supercharger for the Tesla I’d go back in a heartbeat. Room 302…
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Parking is $45 per night with in out privileges. Hot continental breakfast is $44 per person. (NZ$)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 15 Aug 2023
Hi Renee G, Thanks for taking the time to leave us such a detailed review. I'm glad to hear that our front desk and housekeeping team were able to help you out immediately with some new pillows - we trust that you had a restful sleep! I have passed on your comments regarding breakfast to our Kitchen and Food & Beverage teams they will be very happy to hear that you enjoyed it :) Hopefully one day in the future you can come back and stay with us again! Take care, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We spent two nights at the M Social Hotel in the Viaduct Harbour area of Auckland back in June. The location of the hotel was perfect, a five-minute walk to ferries, a five-minute walk to the heart of Auckland and surrounded by bars and restaurants. We had a Social View room. This room was fairly small but had enough space for the two of us for a weekend. The window wasn’t full length, but it was full width and had nice views of Auckland Harbour and the ferry port area. The bathroom was also small but had a sliding door that completely opened it up to the room, which made the entire space seem much bigger. Fortunately, you could also fully close this sliding door for privacy when required. Since we didn’t arrive until late in the day, we were able to check in immediately. The only problem we had during our stay was when my husband went out for something, and I used the bathroom. Too late I realised that there was no toilet paper or tissues in the bathroom at all! Luckily, I had just unpacked and had cleansing wipes in a reachable spot or life could have been difficult. I called reception and to be fair, they raced up with supplies immediately. Even nicer, the next morning there was a note with an apology under our door, along with an invitation to the hotel bar for two complimentary drinks to make up for the error. What more can they do really, at least they tried their best. As we left for dinner, we passed the hotel robot patrolling our corridor, presumably this was used to deliver things to guests, although every other time we saw it it was down at reception. Breakfast was also very pleasant with a full hot buffet and lots of choices. I would be very happy to stay at M Social again if we stay in Auckland. …
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get a view room if possible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 15 Aug 2023
Hi djh1, Wow! Thanks for taking the time to leave us such a detailed review - we certainly appreciate it. We must also apologize for the lack of toilet paper in your room - this is an oversight on our behalf but I am glad to know that our reception team were quick with their response to help you guys out. Thanks for highlighting our breakfast - I have passed on your compliments to the kitchen team who will be thrilled, they certainly do make some awesome bacon and eggs ;) We hope to have you stay with us again one day in the future. Stay social, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious, warm and quiet with a great view. I especially appreciated my breakfast experience with the kind and helpful staff and the humour of Abbas which helped set me up for my difficult business meeting that morning. Definitely would recommend for any business stays.
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 15 Aug 2023
Hi GDBusiness, Thanks for taking the time to leave us a review and for highlighting breakfast especially your experience with Abbas - he is a superstar and I have made sure that your compliments have reached both him and his managers for recognition. We hope to have you stay with us again one day in the future and thank you for recommending us. Take care, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, great service, outstanding location. Stayed here for 6 nights to catch the womens world cup. Everything about our stay was perfect. Location is perfect for exploring the Auckland waterfront.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from M Social AKL, Other at M Social Auckland
Responded 15 Aug 2023
Hi jthomps22, Thanks for taking the time to leave us a review and thanks for staying so long with us! We hope you were able to catch some good games for the World Cup - we certainly enjoyed it. We hope to have you stay with us again in the future one day so that you can enjoy our great hotel again. Take care, Team M Social Mbassador
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$126 - $170 (Based on Average Rates for a Standard Room)
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
190
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Frequently Asked Questions about M Social Auckland
Which popular attractions are close to M Social Auckland?
Nearby attractions include New Zealand Maritime Museum (0.2 km), St. Patrick's Cathedral (0.4 km), and Auckland Historic Bar Tour (0.5 km).
What are some of the property amenities at M Social Auckland?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at M Social Auckland?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at M Social Auckland?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at M Social Auckland?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to M Social Auckland?
Conveniently located restaurants include The Grove, Culprit., and Hello Beasty.
Are there opportunities to exercise at M Social Auckland?
Yes, guests have access to a fitness centre during their stay.
Is M Social Auckland located near the city centre?
Yes, it is 0.8 km away from the centre of Auckland Central.
Are any cleaning services offered at M Social Auckland?
Yes, dry cleaning and laundry service are offered to guests.
Does M Social Auckland offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at M Social Auckland?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Thai, Arabic, and Korean.