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Mercure Melbourne Albert Park

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Mercure Melbourne Albert Park
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562 Reviews from our TripAdvisor Community

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Showing 544: English reviews
Hobart, Australia
Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Wayne G
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Melbourne
Reviewed 1 week ago

Had extra robes after request, have to follow up and waited for free bubbly/cutlery for our anniversary. The free breakfast comes handy but cost us $149 per night instead of the first advertised price of $98.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 725benitod
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear 725benitod, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. We appreciate you sharing your feedback about your stay and hope that you will stay with us again in the future. Kind regards, Mr Llewellyn Wyeth General Manager

Adelaide Hills, Australia
Reviewed 1 week ago

I like staying at Mercure Albert Park because it has a great pool-spa-sauna setup and a nice restaurant for evening meals. I always get a warm welcome from Stephen, Jay & Zoe and the Concierge is very friendly and helpful. The bar has a good selection of drinks with some of my favourite malts. Access and parking is very easy...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Gary J
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Gary J, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. It is great to hear that you enjoy staying with us and the personalised service from the Team. We look forward to welcoming you back soon. Kind regards, Mr Llewellyn Wyeth General Manager

North Nowra
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Anne S
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Reviewed 2 weeks ago

The hotel itself is nice and clean. When we stayed there the air conditioner in our room did not work so we got moved to another room. However the TV in that room was so old and slow. Took what seemed like for ever to change channels. The Windows restaurant has amazing food, though a bit pricy. The staff were...

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Helpful?
Thank Hormuzd C
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Hormuzd C, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. I appreciate you sharing your feedback about the air conditioning, television, restaurant and parking prices. Your feedback is extremely important as it allows us t ocontinually monitor and improve. Thank you for choosing to stay with us and we hope to...

Reviewed 2 weeks ago

mercure is old and the the management is not that good, when we get in to the room, our bathroom was locked, there were hairs on the towel, and there were some used dishes left in front of our door for long time. check in/ out time were quick, but I don't feel friendly from the staff . I would...

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Helpful?
1Thank geniec2014
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear deniec2014, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. I am very sorry to hear that there were issues with cleanliness in your room and please rest assured that this is not a reflection of our usual high standards. Your feedback is extremely important and will be addressed with our Executive...

Seymour
Reviewed 2 weeks ago

Mercure is the latest branding on this well established hotel. It offers a range of rooms in aspect and size. There is a good bar area, restaurant and well designed public areas. Valet car parking is on site, with a public car park around the corner. A big advantage is that access to the city by tram is but a...

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Helpful?
Thank John K
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear John K, Thank you for taking the time to review your stay at Mercure Melbourne Albert Park. It is great to hear that you enjoyed your stay overall and especially the upgraded room! We look forward to welcoming you back again in the future. Kind regards, Mr Llewellyn Wyeth General Manager

Reviewed 2 weeks ago via mobile

Staff in Reception was full of self importance & arrogant, we did not feel welcome. Our bathroom was not very clean, specially the toilet had urine stains on it when we arrived. The hotel all round impression: Small details TV clock was wrong. Elevator clock and date was wrong, clock in the swimming pool area had the wrong time too....

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Helpful?
Thank Bea G
Llewellyn W, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this review

Dear Bea G, Thank you for taking the time to review your recent experience at Mercure Melbourne Albert Park. I was very disappointed to read your review and apologise that there were various issues causing you to not enjoy your stay. I would appreciate the opportunity to discuss with you and have sent a private message to you requesting your...

Pambula, Australia
Reviewed 2 weeks ago

Manager Stephen friendly, experienced, expert knowledge of area and restaurants, concierge helpful, pool, gym and spa/sauna amenities brilliant. Thankyou. Will come again especially due to being located so closely to St. Kilda, the lake and in between the sea and the CBD. Brilliant. The proximity to Heirloom Seed for breakfast.. and the recommendations/service/upgrade. Thankyou.

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Helpful?
Thank Britt S
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear Britt S, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Llewellyn Wyeth General Manager

Melbourne, Australia
Reviewed 2 weeks ago

Great accomodation. Great spot. Friendly staff. Bed comfortable. However breakfast choices and quality was poor. Bacon very fatty and not much meat. No waffles or pancakes. Orange juice machine was great. Cost of parking a little expensive.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rowdy55
Llewellyn W, General Manager at Mercure Melbourne Albert Park, responded to this review

Dear rowdy55, Thank you for taking the time to review your recent stay at Mercure Melbourne Albert Park. I sincerely appreciate your feedback about the breakfast choices / quality and have passed this on to our Director of Food & Beverage along with our Executive Chef. Your feedback is extremely important as it allows us to continually monitor and improve....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Mercure Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 209 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 

Additional Information about Mercure Melbourne Albert Park

Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly Citigate Albert Park)
Region: Australia > Victoria > Melbourne
Price Range: ₹ 4,902 - ₹ 19,336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
Number of rooms: 209
Reservation Options:
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Hotel Style:
#64 Business Hotel in Melbourne
#87 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Melbourne Albert Park staff and other travellers.
7 questions
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Melbourne, Australia
Melbourne, Australia
5 months ago
Toronto, Canada
Adelaide, Australia
over a year ago

See all questions (7)

Questions? Get answers from Mercure Melbourne Albert Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pay more stay in Pullman”
 of 5 bubbles geniec2014, 4 Jan 2017 | Read review
“Rooms fronting Queens Road have great view over Albert Park to the bay.”
 of 5 bubbles johnkE1095CK, 3 Jan 2017 | Read review
“Pay close attention when reception give instructions to find your room.”
 of 5 bubbles robertbE4926BE, 19 Dec 2016 | Read review
“Do not stay in the Mercure part of the hotel”
  • Condition of the furnishings in the room
  • Condition of the bathroom
  • The room was in deplorable condition. Old and dirty.
  • The room was in deplorable condition. Old and dirty.
 of 5 bubbles malloryj982, 12 Dec 2016 | Read review
“Room on Higher level has better view.”
 of 5 bubbles MHMalick, 8 Nov 2016 | Read review
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