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Mantra Southbank Melbourne

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#62 of 157 Hotels in Melbourne
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Mantra Southbank Melbourne
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962 Reviews from our TripAdvisor Community

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There are newer reviews for Mantra Southbank Melbourne
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Showing 958: English reviews
Geelong
Reviewed 1 October 2016

Stayed here many times but the last two times the cleaners and room replenishment has been very ordinary and not up to the normally high standard. Front end staff are fantastic but the cleaning servicing staff need a shake up.

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Helpful?
Thank Debiimcfloyd
Management response:

Dear Debi, Thank you for taking the time to provide feedback. I would like to assure you that our housekeeping short comings have been addressed and changes have been implemented. I am so sorry that on your past two occasions our standard has not met your previous experiences. It is refreshing that front end staff made your stay fantastic and...

Launceston, Australia
Reviewed 1 October 2016

Having to remake the bed because the sheets only went 2/3 down then revealed a disgusting mattress protector... Ew!! Toilet leaked and stunk of urine. Did get free parking as a sorry but not sure I want to sleep in a gross bed again.

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Helpful?
Thank Z4318FPadamd
Management response:

Dear Padamd, Thank you for taking the time to provide us with feedback on your recent stay. I apologize sincerely for the poor housekeeping services provided and have since made some major changes to the housekeeping team. Your comments were truly concerning, please be assured that action to address your matters was taken. I would really like to welcome you...

Canberra
Reviewed 1 October 2016

This is my new place of choice to stay whilst in Melbourne. Facilities are first class in all respects, cannot recommend highly enough. Flinders Street station is only a short walk away, so you have easy access to all public transport services.

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Helpful?
Thank T8096YRianc
Management response:

Good morning Rianc, Thank you for your feedback and your compliments. The hotel is indeed close to all amenities making Mantra Southbank a great place to stay. We look forward to welcoming you back to our hotel in the near future. Regards Cheryle

Melbourne, Australia
Reviewed 30 September 2016

In a great location, lovely service and good rooms Have breakfast early as it can get very busy later in the morning, and not enough seating Our boys loved the pool area located on level 18!! We had a great stay here

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Helpful?
Thank gmorgan2016
Management response:

Good morning Morgan, Thank you for taking the time to provide us with feedback on your recent stay. I am thrilled your boys enjoyed the heated pool and look forward to seeing you again when you and your family are next in Melbourne. Regards Cheryle

Melbourne, Australia
Reviewed 30 September 2016

The best of the Mantra was the location close to Southbank. and the shops. I was not so happy about our room, the couch had lot of stains all over it as did the bench tops in the bathroom. When we arrived on our floor, there were a whole lot of plates of left over food ( room service) just...

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Helpful?
Thank 187cyraf
Management response:

Hi Cyraf, Thank you for your feedback. I am very sorry your room was not up to the appropriate standard, I have flagged this with both housekeeping and maintenance. In response to your feedback, we have introduced a new operating procedure for room service trays, thank you for bringing that shortcoming to our attention. I have investigated the matter of...

Melbourne, Australia
Reviewed 30 September 2016

Be careful you don't get scammed! Debited card twice. Disgusted disgraceful never again boom with Mantra they have no right to debit our card twice. Then say'this is normal procedure' what a crock.!!!

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Helpful?
Thank 625venuss
Management response:

Dear Venus, Thank you for your feedback. It appears there is a little misunderstanding. When a guest checks into a hotel, the hotel takes what is called a preauthorization on a credit card. It is not an actual charge. Then when a guest checks out the charge is then made to the credit card and the preauthorization is withdrawn. I...

Melbourne, Australia
Reviewed 30 September 2016

The staff were friendly and my room was very clean. Location was excellent, it was in prime position to where my event was being held. The facilities provided were exceptional, with the pool and the gym being the highlights! Overall, was a fantastic trip

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Helpful?
Thank marinaaL405AO
Management response:

Hi Marina, Thank you for your lovely feedback complimenting our facilities, I am so pleased you enjoyed your stay. We look forward you welcoming you back some time soon to the Mantra Southbank. Regards Cheryle

Shepparton, Australia
Reviewed 30 September 2016

Great location great service rooms are starting to showing there age .breakfast was excellent staff were extremely help full will be looking to stay there again soon bath room just needs a bit of a freshen up

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Helpful?
Thank J7550PWgeorgec
Management response:

Dear George, Thank you for your feedback on your recent stay with us. We have exciting plans in place for a room upgrade in 2017. We look forward to welcoming you again when you are next in Melbourne. Regards Cheryle

Sydney, Australia
Reviewed 29 September 2016

Overall I would say that Mantra Southbank is a good place to stay. Located right next to the Arts centre, it is a small walk to many of Melbourne's CBD attractions. Public transport is also easy to find with the St Kilda trams within a 5 minute walk and Flinders Street Station also very close by. The room wasn't overly...

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Helpful?
Thank Ozvamp
Management response:

Dear Ozvamp Thank you for your feedback. Feedback enables us to measure the success of our goods and services. In your case some matters could be improved to make your next visit more enjoyable and I apologize that you had to raise the matters with us. We have implemented a schedule to check all shower heads in guest rooms in...

New Plymouth, New Zealand
Reviewed 28 September 2016

The staff were very friendly and helpful. Our rooms were always left with fresh towels, was great to come back from a busy day of shopping to a clean room. Location is excellent, Southbank restaurants not too far away and the Arts centre just over the road. We were on the 11th floor at the back of the hotel so...

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Helpful?
Thank belindas634
Management response:

Dear Belinda, Thank you for your positive feedback, it is great to hear that our staff were friendly and helpful. We look forward to seeing you again when you are next in Melbourne. Regards Cheryle

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mantra Southbank Melbourne offers spacious apartment-style accommodation in the heart of Melbourne's vibrant arts and entertainment district which includes the National Gallery of Victoria, the Arts Centre, Federation Square and the Botanical Gardens. Located within a quick stroll to the CBD, Mantra Southbank Melbourne is also within walking distance of most of the major sporting venues including both the MCG and Hisense Arena to the east; and Crown Casino and the Melbourne Convention and Exhibition Centre to the west. Whether arriving by public transport or car the hotel is easily accessible! Mantra Southbank Melbourne offers one and two bedroom spacious, well-appointed apartments with modern amenities and most rooms boast stunning views of the city and nearby Melbourne Botanical Gardens. All rooms feature a lounge and dining area, Foxtel and digital channels including Fox Footy, fully-equipped kitchen with full-size cook top, oven, refrigerator and dishwasher, laundry with washing machine, dryer, iron and ironing board, wireless internet access (charges apply), ISD/STD direct dial phones, air-conditioning, sound system with CD player, some rooms with an ipod dock, pay movies, mini bar, tea and coffee making facilities. The hotel offers excellent facilities for both leisure and corporate guests and is ideal for families. Mantra Southbank Melbourne facilities include a 15 metre indoor heated pool and spa, well appointed gym, Restaurant and Bar and Conference and Meeting facilities; which will accommodate between 20 and 60 delegates. Our Swan Lake room offers an outdoor area with spectacular city views. All-inclusive half-day, full-day and residential conference packages are available with the flexibility to tailor specific catering and audio-visual needs to suit all requirements. Mantra Southbank Melbourne is the perfect choice for your next Melbourne getaway. WHAT ARE WE CLOSE TO: * Victorian Arts Centre- 5 minute walk * Melbourne Concert Hall- 5 minute walk * Hammer Hall- 5 minute walk * Sidney Myer music bowl- 5 minute walk * National Gallery of Victoria- 5 minute walk * Australian Centre for moving images- 5 minute walk * Melbourne Aquarium- 10 minute walk * Botanical gardens- 5 minute walk * Crown Casino- 10 minute walk * Flinders St Station- 5 minute walk * Southern Cross Station- 15 minute walk * Federation Square- 5 minute walk * Albert Park Grand Prix Circuit & Golf Course- 20 minute walk * Melbourne Convention & Exhibition Centre- 10 minute walk * MCG - 15 minute walk * Rod Laver Arena, Olympic Park, Hisense Arena- 15 minute walk * Etihad Stadium- 25 minute walk * Southgate restaurants & boutiques, 5 minute walk * Tullamarine Airport - 40 minutes by road * Avalon airport- 1 hour by road * Free City Circle trams- 10 minute walk * Eureka tower- 5 minute walk * DFO South Wharf- 15 minute walk * Williamstown ferry- 5 minute walk * St Kilda- 15 minute by tram * St Kilda Beach- 15 minutes by tram * Luna park- 15 minute tram * Regent Theatre-15 minute walk * Lygon St- 15 minutes by tram ... more   less 

Additional Information about Mantra Southbank Melbourne

Address: 31 City Rd, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne > Southbank
Price Range: ₹ 8,014 - ₹ 19,679 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Southbank Melbourne 4.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Mantra Southbank Melbourne Hotel Melbourne
Mantra Southbank Hotel Melbourne
Melbourne Mantra Southbank Hotel
Hotel Style:
#17 Spa Hotel in Melbourne
#52 Family Hotel in Melbourne
#54 Business Hotel in Melbourne
#60 Luxury Hotel in Melbourne
#65 Romantic Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Mantra Southbank Melbourne staff and other travellers.
6 questions
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Newcastle, Australia
Singapore, Singapore
2 months ago
Visakhapatnam (Vizag), India
3 months ago

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Questions? Get answers from Mantra Southbank Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms:- 501 / 601 there away from the road. or rooms 508 -511 and other floors with similar numbers they are on a quiet side street”
 of 5 bubbles Worldwidediner, 14 Nov 2016 | Read review
“Corner apartment rooms with big windows looked best.”
 of 5 bubbles dazman_family, 21 Oct 2016 | Read review
“The Gallery apartment is at the point of the hotel building, nice views and very spacious.”
 of 5 bubbles O5365VQsarahj, 10 Oct 2016 | Read review
“Ask for room on a higher level.”
 of 5 bubbles sushilbhaskar, 30 Aug 2016 | Read review
“if you don't like dark rooms ask for a room with more light”
 of 5 bubbles 629SusanS629, 24 Aug 2016 | Read review
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