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Novotel Melbourne on Collins

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4,286 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Melbourne on Collins
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Showing 4,134: English reviews
Brisbane, Australia
Reviewed 3 weeks ago via mobile

I had to extend my stay for business reasons so it was last minute. I didn't turn up until after 10 pm but had the next day free. Check in was quick and effortless and pointed in the direction of restaurants still serving. After checking out the next morning but having time on my hands I wanted to do a...

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Helpful?
Thank andyjowood
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review. My team will be thrilled with your feedback and thank you for highlighting the exceptional service you received from Emily and Franzi, both of them will be chuffed with your comment. Glad you stayed with us and found everything to your liking. Now you are aware of 1 running track around Melbourne but my friendly...

Brisbane, Australia
Reviewed 3 weeks ago

This is our second stay at this hotel and it is terrific. Spacious rooms, in the heart of the city and plenty of great eateries nearby. Service is excellent with nice bar and dining facilities within the hotel. Close to public transport. View into central atrium is pleasant. Very comfortable.

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Helpful?
Thank botot_alpha
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, we are delighted you had an enjoyable stay with and loved our location as well the comforts we provide to all guests. We very much look forward to welcome you back and thank you for posting this perfect review. Sincerely, Karen Taylor General Manager

Golden Grove, Australia
Reviewed 4 weeks ago

We received a very warm welcome from the girls at reception on Level 3. Our bags were taken up by the concierge to our room. Our 10th floor room was very spacious, comfortable and clean and quiet. The buffet breakfasts were excellent. Fruits, yoghurts, cereals, eggs cooked to your liking, pancakes, fresh honey in the comb, pastries, hot drinks and...

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Helpful?
Thank lynninsa
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for taking the time to tell us about your recent experience whilst with us. It is a great pleasure to read positive feedback and I will be sure to share your encouraging words with all of the team. Here at the Novotel we always strive to provide our guests with a "home away from home" experience and we...

Geelong, Australia
Reviewed 4 weeks ago

Highly recommend the Novotel Melbourne on Collins. Friendly service, the location was perfect for exploring Melbourne CBD. The rooms were a generous size and comfortable. Will definitely stay again. Thank you

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sarinna H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you, the best compliment we can get is that you will revisit with us in the future. I thank you for posting this positive review and your recomendation. My team and I look forward to make you feel welcome again. Sincerely, Karen Taylor General Manager

Wellington, New Zealand
Reviewed 4 weeks ago

The hotel is in a fantastic location if you are planning on spending time in the inner city. The major shops are within a block, and most of the tram lines run nearby. This was my favourite part of this hotel. Other positives: I asked for a quiet room, and indeed the room I was given was extremely quiet and...

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Thank Joanna M
Bendigo, Australia
Reviewed 4 weeks ago via mobile

We decided for our 1st wedding anniversary to stay in Melbourne and as an Accor Leclub member decided to try Novotel Melbourne on Collins. The valet parking at $45 was expensive i thought for Melbourne and rushed as no where to pull up. The staff at reception came across bored and disinterested and very unwelcoming which was a first time...

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Helpful?
Thank Netti2626
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your time to provide feedback. I am truly saddened that our team did not show the hospitality we pride ourselves on and wish to apologies for this. Be assured as a team we will relentless on being better and to bring positive memories of an enjoyable stay to all our guests. Thank you for bringing your experience...

Reviewed 4 weeks ago via mobile

Stayed 2 nights in a Deluxe King room. Check in was ok. It was busy and there weren't clear queues, which resulted in a pretty long wait time. The room was clean and modern, though the striped wallpaper was an odd choice. Bed was comfy, but I really loved the chaise lounge, facing the TV. Speaking of TV, there was...

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Helpful?
Thank Eric C
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your recent patronage and time to offer a feedback. We would love to make you feel welcome in the future. Sincerely, Karen Taylor General Manager

MD
Reviewed 4 weeks ago

These notes are intended to provide guidance for wheelchair users considering this hotel. If you are looking for comments on the hotel experience see the other reviews. The conclusion: a well located hotel with excellent wheelchair facilities, recommended. I stayed here (and reviewed it) in 2012 and was very happy to recommend this hotel to independent wheelchair travelers at that...

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Helpful?
Thank WheelchairTravelNote
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for posting this review for other TripAdvisor travelers. I am pleased that you had been comfortable and would recommend us , thank you very much. My team and I love welcoming back guest and we look forward to see you in the future. Sincerely, Karen Taylor General Manager

Reviewed 4 weeks ago via mobile

Stayed in standard Queen Room. Pros: very attentive staff, clean room, lovely breakfast, great location Cons: woken up by next door's shower & TV, bed very hard and uncomfortable, came for wedding anniversary - told on booking so would have been nice to have been acknowledged in some way.

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Thank Kirsty H
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your feedback and all the very best for a happy future. I am disappointing myself to read that my team did not acknowledge your special occasion as usually this is right up their alley. I will follow up with my team and reiterate the importance of engaging with our good guest as we are in the business...

NH
Reviewed 4 weeks ago

Lucas Barrow made a great afternoon of cycling possible for us. Since we were w group and siteseeing when bike rental opened, he phoned and arranged rental for us. He even offered to assist w return after hrs if we needed. Over and above expectations! Other I wish they supplied body lotion as some do not pack because of the...

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Helpful?
Thank dajwaj
Karen T, General Manager at Novotel Melbourne on Collins, responded to this review

Thank you for your review and for having chosen to stay with us. It is wonderful to know we met expectations and more. We are thrilled you found my team to be friendly and helpful , especially Lucas. I will be sure to share your compliment with him and know he will be chuffed. We thank you for your support...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Novotel Melbourne on Collins
Novotel Melbourne on Collins
Cuisines: Healthy, Australian, Bar, International, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Melbourne, Novotel Melbourne on Collins offers 380 beautifully appointed guest rooms and suites. The 4.5 Star property is within walking distance of some of the finest attractions in Melbourne. Offering a contemporary restaurant and bar, indoor heated swimming pool & spa and fitness centre, it is the perfect choice for both business and leisure travellers. St. Collins Lane, located conveniently beneath the hotel is now open, Melbourne's most unique fashion destination. ... more   less 

Additional Information about Novotel Melbourne on Collins

Address: 270 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: ₹ 9,079 - ₹ 19,354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Melbourne on Collins 4*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Priceline, ACCOR, Agoda, Hotels.com, Booking.com and Travelocity so you can book your Novotel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Novotel
Hotel Style:
#29 Romantic Hotel in Melbourne
#30 Family Hotel in Melbourne
#32 Business Hotel in Melbourne
#56 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Melbourne on Collins staff and other travellers.
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Questions? Get answers from Novotel Melbourne on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room on the 13th floor was quite and roomy overlooking Little Collins Street.”
 of 5 bubbles NBB58, 14 Mar 2017 | Read review
“All rooms would be suitable.”
 of 5 bubbles 656ianl, 8 Mar 2017 | Read review
“Ask for "non connecting room" you maybe next to noisy kids”
 of 5 bubbles 508Barb, 5 Mar 2017 | Read review
“Higher floors overlooking Collins Street recommended.”
 of 5 bubbles lynninsa, 1 Mar 2017 | Read review
“Closer to elevator for in out times”
 of 5 bubbles dajwaj, 25 Feb 2017 | Read review
5 of 5