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Pullman Melbourne Albert Park

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#73 of 158 Hotels in Melbourne
Certificate of Excellence
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Pullman Melbourne Albert Park
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1,357 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Melbourne Albert Park
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Showing 1,329: English reviews
Sydney, Australia
Reviewed 27 October 2015

Here (right now) and compelled to write my first ever review. Not going to take your time with the list of problems, but suffice to say that you will soon be worn down with having to negotiate all the little workarounds to make up from this hotels chronic lack of attention to detail. Nowhere good enough for a hotel which...

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Helpful?
Thank Tim M
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Tim M, Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I am very disappointed to hear that your stay fell short of our normal high standards and would sincerely appreciate the opportunity to discuss this further with you. I have sent a private message requesting your name and contact details and...

Sydney, Australia
Reviewed 27 October 2015 via mobile

SERVICE APPALLING. After a long day at work I ordered room service at 6.40 pm. One hour and 45 mins later no response. Tried to contact room service - said phone was call forwarded to a mobile, Spent 15 minutes trying to contact someone in the the to complain-they made it very difficult. Meal arrived at 8.10 - very average,...

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Helpful?
Thank Colleen H
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Colleen, Thank you for taking the time to review your stay at Pullman Melbourne Albert Park. I am very disappointed to hear about your room service experience and would appreciate the opportunity to contact you directly to apologise. I have sent a private message to you requesting your contact details. I look forward to hearing from you soon. Kind...

Perth, Australia
Reviewed 27 October 2015

The rooms had paper thin walls and were noisy, as the structure of the hotel is such that the bar situated downstairs echoes up all floors, so at night time it can be extremely noisy if there are people downstairs at the bar. My room was old and the furnishings were tired - although I believe some rooms have been...

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Helpful?
Thank RyLu1985
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear RyLu1985, Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I am disappointed to hear that your stay did not meet your expectations and please rest assured that your feedback will be used to improve our products and service. I do hope that you will choose to stay with us again in...

Melbourne, Australia
Reviewed 26 October 2015

Location is great and the staff are friendly. The bed was a little small and hard. Pillows are good. However, if it's a hot day and you'd like some aircon to keep you cool the hotel will supply you with a fan on a pedestal instead. Not really the solution that I'd expect from a place of this standard.

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Thank Ryan D
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Ryan D, Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I apologise that there appears to have been an issue with the air conditioning in your room during your stay and will certainly have this looked at by our Chief Engineer. Thank you for choosing to stay with us and we...

Reviewed 26 October 2015 via mobile

The Pullman Mercure is a very clean welcoming hotel with a staff that are all INCREDIBLY WILLING TO SERVE. At every turn, with every request from the Bellman, who greeted me at the door, to the Concierge and the ENTIRE front desk staff - all were more than helpful and incredibly willing to assist. The hotel is clean and well...

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Helpful?
Thank Eric G
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Eric G, Thank you for your amazing review about your recent experience at Pullman Melbourne Albert Park. It sounds as though you thoroughly enjoyed each and every moment of your stay and we look forward to welcoming you back again soon. Kind regards, Llewellyn Wyeth General Manager

Reviewed 25 October 2015

Review collected in partnership with Accorhotels.com
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Thank Ted B
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Hong Kong, China
Reviewed 23 October 2015

I am stay at Hotels often this happen to be a special occasion with family coming to explore Australia and as an Accor Silver Member I found rates across the busy AFL weekend great! And thats the end of the positives unfortunately... We had issues upon check in, given a dirty room to go into, left almost stranded at the...

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Thank R H
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear R H, Thank you for taking the time to review your recent experience at Pullman Melbourne Albert Park. I am very sorry to hear that your experience did not meet your expectations and that there are still unresolved issues from your stay. I have sent a private message to you requesting your contact details so that I can look...

Nanjing
Reviewed 17 October 2015

I was booked in by business contacts due to its location. Reception staff were helpful and the facilities clean and adequate. Breakfast was satisfactory and service good. The room was clean and well-appointed. All sounds good and it was, however, having sneaked a peak at their corporate rate I would have expected more.

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Thank Ardeecee
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Ardeecee, Thank you for taking the time to review your recent stay at Pullman Melbourne Albert Park. I am pleased to hear that you enjoyed your stay overall however I am disappointed that we did not provide that 'wow' factor. We do try to make each and every stay a memorable experience for our guests and I am sorry...

Grand Forks, North Dakota
Reviewed 16 October 2015

This is a fantastic hotel next to Albert Park in Melbourne. I was here on a business trip. Although fairly removed from the downtown area, it has easy access to public transit which takes you to downtown areas. The concierge was helpful in providing a "MyKi" card, which you can use to travel on the trams and trains. The one...

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Thank shotguncloner
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear shotguncloner, Thank you for taking the time to write a review about your recent experience at Pullman Melbourne Albert Park. I sincerely appreciate you sharing your feedback about your stay and recommending the public transport and restaurant options. Please note that free wi-fi is included with all Accor memberships. Thank you for choosing to stay with us and we...

Melbourne, Australia
Reviewed 15 October 2015

Beautiful entry space with extremely friendly staff but the room was a little bit of a let down. Felt rather cramped, the bed wasn't great and the view was of another wall. We didn't get to the room till midnight and had a late check out so didn't get to check out the amenities but if they're up to Pullmans...

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Thank Toby_Scott
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review

Dear Toby_Scott, Thank you for taking the time to tell us about your recent experience at Pullman Melbourne Albert Park. I am disappointed to hear that the room did not meet your expectations, however I am pleased that you did enjoy the other aspects of your stay. Thank you for choosing to stay with us and we hope to welcome...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pullman Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 379 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 

Additional Information about Pullman Melbourne Albert Park

Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly The Sebel )
Region: Australia > Victoria > Melbourne
Price Range: ₹ 8,703 - ₹ 21,587 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Melbourne Albert Park 5*
Number of rooms: 169
Reservation Options:
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Also Known As:
The Sebel And Citigate Albert Park Melbourne
The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
Sebel Albert Park Hotel Melbourne
Hotel Style:
#23 Romantic Hotel in Melbourne
#47 Family Hotel in Melbourne
#49 Business Hotel in Melbourne
#67 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Melbourne Albert Park staff and other travellers.
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Questions? Get answers from Pullman Melbourne Albert Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suite - really spacious”
233PeterH, 19 Apr 2017 | Read review
“Ask for a room with a park view! Otherwise you will be looking at the top of a car park!”
jenniferv666, 16 Apr 2017 | Read review
“king room was spacious”
jarredandvictoria, 28 Mar 2017 | Read review
“Make sure you are in the MAIN building”
  • Broken taps
  • Eeeww!
  • Very old bath (Had to step into bath to shower)
Jayne1996, 19 Mar 2017 | Read review
“Request a lake view room”
  • Suite
brskc, 12 Mar 2017 | Read review
5 of 5