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The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
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2,445 Reviews from our TripAdvisor Community

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There are newer reviews for The Swanston Hotel, Grand Mercure
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Showing 2,376: English reviews
Canberra, Australia
Reviewed 4 weeks ago

Excellent spot for shoppers. Room very dated carpet bad condition bath worn. No personal attention. It was going through a self serve . Dinning are more like a school cafeteria . Very central for shoppers!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mina B
Erdi G, Guest Relations Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Mina, Thank you for your comments and I'm really glad that you enjoyed how close we are to all the best shopping Melbourne has to offer. You will also be pleased to hear that we are beginning a complete refurbishment of all our rooms. We hope to see you again for more shopping adventures some time soon. Best Regards,...

Canberra
Reviewed 20 March 2017 via mobile

Not sure how this is a Grand Mercure. At best, only a Mercure. We had a twin double bed room and it was spacious. But tired. Nothing special. No extra pillows. Old bathroom. And a 7:30am housekeeping visit...they thought the room was vacant. We didn't eat-in, why bother when you have so many options available in the neighbourhood. If you...

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Helpful?
1Thank CanberraAussieMum
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear CanberraAussieMum, I'm glad the location of the hotel was ideal for your needs. It is certainly well placed for a shopping, theatre or sightseeing holiday. The close proximity to many of Melbourne's iconic eating and drinking establishments doesn't hurt either! I am sorry that the accommodation provided was below your expectations. In regards to the extra pillows, in the...

Melbourne, Australia
Reviewed 20 March 2017

Stayed here after the Adele concert so we didn't have to deal with 75,000 other people trying to catch a train/cab/uber. For this purpose it was fine. The rooms are somewhat dated, but functional. Shower was great. Paperthin walls, could not only hear the neighbour on the phone, but could also hear the person she was talking to. Air conditioning...

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Helpful?
Thank Todd_82
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Todd_82, Thank you for your review. I am delighted that the accommodation served its purpose for when you're in town for the ADELE Concert. Apologies that the accommodation provided didn't tick all the boxes. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

Rumbeke, Belgium
Reviewed 18 March 2017

Every time I go to Melbourne, I said i will change hotels as the isolation is so bad and the hotel really needs to be updated urgently. It is not worth the name Mercure anymore. The only advantage is has, is the perfect central location, and that is why i went again

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Helpful?
Thank peter v
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear peter v, I am sorry to read of your experience and that once again you're disappointed with the hotel's facilities. Appreciate your constructive feedback. and best wishes for future hotel stays. Regards, Alex Mihardja Operational Project Manager

Reviewed 18 March 2017 via mobile

Noisy with no evidence of sound proofing. In the middle of the city and convenient to every noise, all night. Buskers, trams and the hotel makes no effort to disfuse it. Location is important as is sleep, care and telling customer they need ear phones but its ok, after 11pm, we call the police, if they come the buskers quienten...

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Helpful?
Thank Anthony M
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Anthony M, Thank you for your review. I am disappointed to read your experience with us and the lack of care shown by our employee. I am sorry your expectations were not met on this trip. Sincerely, Alex Mihardja Operational Project Manager

Melbourne, Australia
Reviewed 17 March 2017

The location of The Swanston Grand Mercure is second to none for shopping and eating in and around Melbourne. All the big name shops are located just a couple of minutes away. It is so easy to shop, go back to your room and drop the bags off and then continue shopping. With the free trams in the city it...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Kylie M
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Kylie M, I would like to thank you for taking the time to post a review about your recent stay. We’re so glad to hear that you continuously enjoyed your stay! We truly appreciate your feedback about the hotel and will ensure that your kind words and feedback are passed onto our team. Thank you again for sharing the...

Wellington, New Zealand
Reviewed 16 March 2017

I arrived early which always happens when you fly in from New Zealand. The female staff member on reception was more interested in continuing her conversation with her male colleague and flirting with him. I asked if i could leave my bags and was told yes around the corner. When I got to the luggage store I was told she...

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Helpful?
Thank Sonnie_dee
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Sonnie_dee, I am sorry to read of your encounter with one of our female staff on arrival. I have since passed it on to our Front Office Manager for his urgent attention. Thankfully your other encounter was positive. Sincere apologies and we hope to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager

Victoria, Australia
Reviewed 16 March 2017

We stayed here for 5 nights and loved every minute of it, the room was lovely very clean the staff helpful the hotel is right in the middle of the city only minutes away from the shows we walked everywhere or caught a free tram. We had room service which was very nice and breakfast also was good. Special mention...

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Helpful?
Thank maree o
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear maree o, Thank you for your recent patronage. I appreciate your kind words and we look forward to welcoming you back in the near future. Sincerely, Alex Mihardja Operational Project Manager

Yungaburra, Australia
Reviewed 15 March 2017 via mobile

We arrived and the whole outdoor area and foyer was grimy . The reception guy had no name tag, he was incredibly rude . We were given our room keys and went up in the even more filthy lift to our room. It was smelly , the carpet was all lifted up from the floor , dark and gloomy. We...

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Helpful?
1Thank sianymoore
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear sianymoore, Please accept my apology about the experience you had whilst with us. I apologise for any inconvenience caused to you as a result of the room provided on your last stay, as well as the lack of care extended to you. Rest assured that I have addressed this concern to our Front Office Manager, whom in turn will...

Melbourne, Australia
Reviewed 14 March 2017 via mobile

We stayed for one night. The location is great. In the middle of the city and close to everything. Room was clean and had everything we needed. There is only one set of toiletries in the room. Called reception and another set was delivered. My only recommendation is that the bathroom needs updating.

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Helpful?
1Thank Relax1964
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this review

Dear Relax1964, Thank you for taking the time to share your recent experience at our hotel. Delighted to read that you enjoyed most aspects of your stay with us, and a major refurbishments are indeed being planned, with our mock-up rooms have hust recently been completed. We thank you again for your review and we hope to see you again...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 

Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: ₹ 6,938 - ₹ 12,361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#74 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from The Swanston Hotel, Grand Mercure staff and other travellers.
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Questions? Get answers from The Swanston Hotel, Grand Mercure staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the main street areas as noise levels well into the night are very high.”
272chrisw, 7 Apr 2017 | Read review
“Bring your own pillow unless you like very firm pillows”
SuzyG529, 1 Apr 2017 | Read review
“go for a high room to avoid the street noise”
Sonnie_dee, 15 Mar 2017 | Read review
“If you can stay clear of the south side of the building as you all the buskers music and singing from the Bourke Street Mall.”
chunkyknees, 13 Mar 2017 | Read review
“Ask for a corner room above the 8th floor, rooms on the West side are quieter”
Adamant_About_Travel, 5 Mar 2017 | Read review
5 of 5