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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 30
    US$ 149
    US$ 119
    US$ 149
    US$ 119
    US$ 125
    Traveller (273)
    Room & Suite (112)
    Dining (16)
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    Overview

    • Excellent26%
    • Very good46%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (346 reviews)
    “soul cafe” (21 reviews)
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Free Internet
    4 Star Hotel
    All hotel details
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    Mercure Welcome Melbourne
    4,118 reviews
    #104 of 159 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,327 reviews
    #61 of 159 hotels in Melbourne
     
    Mantra City Central
    607 reviews
    #89 of 159 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    748 reviews
    #41 of 159 hotels in Melbourne
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (2,447)
    Traveller rating
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    1,071 - 1,075 of 2,447 reviews

    Reviewed 2 December 2013

    I joined Accor Advantage plus a year ago and part of the deal is a complementary night at one of their hotels (expensive fee paid to join). Due to personal reasons and also lack of being able to use my complementary night when I wanted...More

    Thank ElisavetMelbourne
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear ElisavetMelbourne, Thank you for yur feedback. Reading your feedback, I have a strong feeling that you might actually stayed at Mercure Welcome Melbourne (our 3.5 star property) instead of The Swanston Hotel, Grand Mercure. These 2 hotels are adjacent and in the same complex....More

    Reviewed 30 November 2013

    The Hotel is badly in need of a make-over of the rooms. Get rid of the shower over the bathtub! Although I must say the shower heads (Satinjet) and water volume is very much improved since my last visit. The Free WiFi for LeClub members...More

    Review collected in partnership with Accorhotels.com
    Thank Kotuku123
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Kotuku 123, Thank you for your feedback & for your continuous patronage. The locationof the hotel would have been one of the greatest advantages of your stay. We hope you come back to see us when you next return to Australia. Kind regards, Alex...More

    Reviewed 27 November 2013

    was expecting a 4 and a half star room however was quite average. service was great but the rooms werent that nice. was initially given a room with a huge pole in the middle of the room and was kindly given a different room upon...More

    Review collected in partnership with Accorhotels.com
    Thank PinkBowAngel
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Cindymui, Thank you for your review. I am sorry to hear about the first room allocated to you, but delighted to learn that we were able to swap it to one more suitable. We hope that we can look forward to welcoming you back...More

    Reviewed 27 November 2013
    Google Translation

    시내 중심부에 위치하여 여행하기에 매...More

    Review collected in partnership with Accorhotels.com
    1  Thank 응현김
    Reviewed 25 November 2013

    The hotel is located in the heart of the CBD of melbourne. There is plenty to do nearby and the hotel is of suitable standard to cater for most travel needs. Being place at the front of the hotel has its dissadvantages as there is...More

    Review collected in partnership with Accorhotels.com
    Thank Roddever
    Response from Erdi-GM, Manager at The Swanston Hotel, Grand Mercure

    Dear Roddever, Thank you for your honest review & highlighting the pros & cons of being situated in the heart of the CBD of Melbourne. Really appreciated. WE look forward to seeing you back in Melbourne. Kind regards, Alex Mihardja, Operational Project Manager, The Swanston...More

    Mercure Welcome Melbourne
    4,118 reviews
    #104 of 159 hotels in Melbourne
     
    Novotel Melbourne on Collins
    4,327 reviews
    #61 of 159 hotels in Melbourne
     
    Mantra City Central
    607 reviews
    #89 of 159 hotels in Melbourne
     
    Somerset on Elizabeth, Melbourne
    748 reviews
    #41 of 159 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 108 - US$ 192 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #74 Luxury Hotel in Melbourne
    Photos
    Traveller (273)
    Room & Suite (112)
    Dining (16)
    Pool & Beach (4)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
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    Questions & AnswersAsk a question
    Luis H
    i am a member of accor in indonesia. is the wifi free for me?
    28 March 2017|
    Answer Show all 11 answers
    Response from ritamelbourne2017 | Reviewed this property |
    If you book your hotel stay with a discount booking site the member details will not show at the time of booking. Accor Members can request a FREE WIFI Password when you Check In to any Mercure Hotel. Accor Membership apples... More
    1
    Vote
    GetawayJunkie
    I read that the hotel will be undergoing renovation. Is this indeed the case, and when is this happening? I am looking to stay here in May. Thank you.
    15 February 2017|
    Answer Show all 4 answers
    Response from Jo S | Reviewed this property |
    Hi, The renovations are done and the rooms look great there are new beds and mattresses I love this motel it is the only place I will stay. I hope this helps Jo
    1
    Vote
    GDV0630
    Is there a laundry/laundromat guests can pay to wash and dry clothes in the hotel?
    18 January 2017|
    Answer Show all 4 answers
    Response from Sendytel | Reviewed this property |
    The Swanson Hotel is linked to Welcome hotel (same front desk lobby) guest allow to use the laundry facility at Welcome hotel on level 8 operating hour end 10pm
    0
    Votes
    Room Tips
    "Avoid rooms overlooking the main street areas as noise levels well into the night are very high."
    Read review
    "Bring your own pillow unless you like very firm pillows"
    Read review
    "go for a high room to avoid the street noise"
    Read review
    "If you can stay clear of the south side of the building as you all the buskers music and singing from the..."
    Read review