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The Swanston Hotel, Grand Mercure

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Traveller (310)
Room & Suite (159)
Dining (16)
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Overview
  • Excellent26%
  • Very good49%
  • Average19%
  • Poor4%
  • Terrible2%
Travellers talk about
“the cocoon”(47 reviews)
“great location”(382 reviews)
“soul cafe”(25 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,674)
There are newer reviews for The Swanston Hotel, Grand Mercure
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Traveller rating
696
1,198
512
119
72
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696
1,198
512
119
72
Show reviews that mention
All reviewsthe cocoongreat locationsoul cafetwo double bedsdavid jonescentral locationbourke st mallaccor memberthe heart of the citya bit tiredvalet parkingbuffet breakfastyour doorsteproom was spacioustram stopstreet noisean upgrade
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1,011 - 1,015 of 2,597 reviews
Reviewed 3 August 2014

This was one of those occasion i chose to splurge on. Based on the room charges, I expect nothing less. Yes, you get what you pay for. Great service, clean modern rooms and location. Nice bar, they serve a delectable steak fillet with beer or...More

Thank JA1662
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 August 2014

Dear Prem35, Thanks for your feedback, Glad we had the opportunity to be part of your splurging occasion. I will pass your feedback onto our teams including our Executive Chef. With so much dining competition in the area, it's reassuring to read glowing reports on...More

Reviewed 3 August 2014 via mobile

We booked this place only a few days before staying so paid premium prices, but apart from the fact that the hotel is very central I am not sure how they can justify their premium price. The room was clean but dated and had a...More

Thank kjwatt
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 August 2014

Dear Kjwatt, Thank you for your recent patronage. I am sorry to read that we did not tick all the boxes during your stay but appreciate you mentioning our team's nice & helpful attitude. Feedback such as yours allows us to identify areas of improvement...More

Reviewed 1 August 2014 via mobile

Friendly efficient staff very helpful situated right in the heart of Melbourne, close to pretty much everything with a tram stop right out the front. The rooms are really good size clean with comfortable beds. A great place to say walking distance to Bourke street...More

1  Thank Inflight07
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 August 2014

Dear Inflight07, Thank you for your review! We love receiving feedback from Senior Reviewers. I'm glad the location of the hotel was ideal for your needs. It is certainly well placed for a shopping, theatre or sightseeing holiday. We look forward to seeing you again...More

Reviewed 30 July 2014

This hotel is situated right in the heart of Melbourne. The Bourke Street tram stop is at the hotel entrance. Rooms are a little dated but very comfortable. TV's in the room could be improved to latest HD but we didn't come to Melbourne to...More

Thank Stewart F
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 August 2014

Dear Qld-traveller48, Thanks for the great review. As a Top Contributor we appreciate your honest feedback and comparison to other hotels. I'm pleased we met your expectations and your stay was enjoyable. Looking forward to welcoming you back! Kind regards, Alex Mihardja, Operational Project Manager

Reviewed 30 July 2014

Very busy CBD centre hotel but staff still friendly and helpful with good suggestions. Upgrade to King suite gave us very comfy bed with lounge/diner & modern bathroom and free wi-fi; convenient restaurant on site for good substantial breakfast available. Tram at the door, best...More

2  Thank Leone N
Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 31 July 2014

Dear Leone N, Thanks for the great reveiw. Our location is the perfect base for a Melbourne vacation. I'm glad you experienced the King suite and enjoyed its additional facilities & comfort. We look forward to seeing you again. Kind regards, Alex Mihardja, Operational Project...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$ 115 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 115 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#86 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms
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Traveller (310)
Room & Suite (159)
Dining (16)
Pool & Beach (4)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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LEISHRS
22 November 2017|
AnswerShow all 4 answers
Response from Cruiserchick2248 | Reviewed this property |
We didn’t have a car so can’t help you. However it did seem to be in an area of narrow one way streets. Perhaps you could phone the hotel directly for more advice.
0
Votes
LEISHRS
22 November 2017|
AnswerShow all 2 answers
Response from Mel_kuan | Reviewed this property |
The self-parking is about 5-10min walk away and it’s 15aud a day / entry. Meaning you either leave your car at the car park for 24 hours or pay every time you want to drive out the car. If you park with the hotel’s valet... More
0
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Rahul12112
30 September 2017|
AnswerShow all 3 answers
Response from Retired2xs | Reviewed this property |
They have a variety of fruits, and other choices for breakfast and other meals.
0
Votes
Room Tips
"Check out if the room has been renovated or an old tired one"
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"the entry is on the left as it is on a one way street and it does not look like a street."
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"The room we had at the side of the hotel had no view at all"
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"higher up the better"
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