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3/9/2017 4/9/2017
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    The Swanston Hotel, Grand Mercure

    195 Swanston St, Melbourne, Victoria 3000, Australia
    Save
    Best prices for your stay
    3/9/2017 4/9/2017
    US$ 127
    US$ 122
    SAVE US$ 5
    US$ 127
    US$ 122
    SAVE US$ 5
    US$ 127
    US$ 122
    SAVE US$ 5
    Traveller (284)
    Room & Suite (117)
    Dining (16)
    Overview
    • Excellent26%
    • Very good49%
    • Average19%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “the cocoon” (44 reviews)
    “great location” (356 reviews)
    “soul cafe” (22 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    Offers from The Swanston Hotel, Grand Mercure
    Deals (11)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Standard Room 1 King Bed
      US$ 127US$ 122
      View Deal
    • Standard King Room
      US$ 127US$ 122
      View Deal
    • Standard King Room (Free breakfast)
      US$ 127US$ 122
      View Deal
    View all 11 deals from US$ 122
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    50
    Reviews (2,514)
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    There are newer reviews for The Swanston Hotel, Grand Mercure
    See the most recent reviews

    11 - 15 of 2,444 reviews

    Reviewed 2 weeks ago

    Grand it is not. We have stayed here several times because of the location and the friendly helpful service of the staff. However, we were not as impressed on our recent visit, as we were on our first when the location was a large factor...More

    Thank Thundergod_au
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Thundergod_au, Thank you very much for your review after your recent stay with us. Your constructive feedback is extremely valuable to us. We are delighted to advise that a major refurbishment is currently being finalized and shall commence later on this year. Sincere apologies...More

    Reviewed 2 weeks ago

    The room was comfortable and clean; reception staff were very helpful when I left a bag in the taxi from the airport (I got it back) and did their best to accommodate my request for a late check out although the hotel was full for...More

    Thank Robert K
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Robert, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed the benefits of being so conveniently located in the heart of the city. Appreciate your constructive feedback regarding the...More

    Reviewed 2 weeks ago via mobile

    We are truly dissapointed at the quality of the room. It is so dirty for a 4.5 stars hotel. The carpet is all black with mould, disgusting, and moist. I never expected this quality for an Accor hotel. Would never stay here anymore, and will...More

    Thank Angeline H
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear Angeline H, Please accept my apology about the experience you had whilst staying with us recently. Rest assured that I have addressed your concerns to our Executive Housekeeper for his urgent attention. You have indicated that you will not stay again and for this...More

    Reviewed 2 weeks ago via mobile

    The service of the staff at the front desk and bell desk was excellent - they were very helpful. However, the hotel is very aged, rooms are dated and average, there was only one of three lifts working which meant a wait of 5-10 minutes...More

    Thank GlobalTraveller7012
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 2 weeks ago

    Dear GlobalTraveller7012, Thank you for your feedback which helps us to improve our services. Appreciate you highlighting the excellent service provided by our staff. Thank you again for sharing your experience. Kind regards, Alex Mihardja Operational Project Manager

    Reviewed 4 weeks ago via mobile

    This hotel is central to all city activities, we walked to theatre and back. The rooms are clean, quiet and not small there was a queen bed and a single with plenty of room to move about and store bags without tripping over. To be...More

    1  Thank Haidee F
    Response from Erdi G, Manager at The Swanston Hotel, Grand MercureResponded 4 weeks ago

    Dear Haidee F, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city....More

    Ibis Styles Melbourne, The Victoria Hotel
    2,208 reviews
    #89 of 160 hotels in Melbourne
     
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    797 reviews
    #40 of 160 hotels in Melbourne
     
    The Hotel Windsor
    8,035 reviews
    #29 of 160 hotels in Melbourne
     
    Mantra On Russell
    2,231 reviews
    #36 of 160 hotels in Melbourne
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 113 - US$ 242 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #50 Family Hotel in Melbourne
    • #67 Romantic Hotel in Melbourne
    • #69 Business Hotel in Melbourne
    • #78 Luxury Hotel in Melbourne
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 200
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Ctrip TA, Expedia, Cheap Tickets, ACCOR, TripOnline SA, Cancelon, Travelocity, Hotwire, Evoline ltd and HotelQuickly so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Victoria >
    • Melbourne >
    • Central Business District
    • Also Known As
    • The Swanston Hotel, Grand Mercure Hotel Melbourne ,
    • The Swanston Hotel Grand Accor
    Add Photo Photos
    Traveller (284)
    Room & Suite (117)
    Dining (16)
    Pool & Beach (4)
    Hotel & Grounds (187)
    Bathroom (34)
    Nearby
    Central Business District
    Full of discovery and delight, Melbourne’s laneways
    tease the imagination long after you’ve put your weary
    feet up to rest. They weave through the heart of the
    city: cafes, bars, restaurants and boutiques,
    throbbing with conversation and espresso coffee. You
    never quite know what you’ll find around the next
    corner: cobblestone alleys, old beer barrel hoists and
    even vats of simmering organic soup. There is the air
    ...More
    Somerset on Elizabeth, Melbourne
    797 reviews
    .24 km away
     
    Mantra On Russell
    2,231 reviews
    .28 km away
     
    The Hotel Windsor
    8,035 reviews
    .70 km away
     
    Ibis Styles Melbourne, The Victoria Hotel
    2,208 reviews
    .24 km away
     
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    Ask a question
    Questions & Answers
    bonnie1998
    18 August 2017|
    AnswerShow all 7 answers
    Response from Samuel D | Reviewed this property |
    I think it's better to use UBER than bus.
    1
    Vote
    Google Translation
    DesmondOngyh
    7 August 2017|
    AnswerShow all 5 answers
    Response from Kris K | Reviewed this property |
    Yes. But slow. If you are accor gold member, then you get to use complimentary premium speed.
    1
    Vote
    Alan G
    23 July 2017|
    AnswerShow all 7 answers
    Response from Willfish101 | Reviewed this property |
    I stay at this hotel regularly, and get there via Southern Cross station from Tullamarine airport. As stated above you can get the Skybus from the Little Bourke Street entrance, but you need to book from the hotel desk... More
    1
    Vote
    Room Tips
    "Ask for a higher floor to avoid noise from the street."
    Read review
    "Worth it to upgrade to a Superior King Room if space matters to you"
    Read review
    "5th floor room on Little Bourke Street side was quiet and comfortable."
    Read review
    "ask for a back room away from Swanston street"
    Read review
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