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Crown Metropol Melbourne

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#22 of 158 Hotels in Melbourne
Certificate of Excellence
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Crown Metropol Melbourne
Crown Metropol Melbourne
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3,600 Reviews from our TripAdvisor Community

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Showing 3,526: English reviews
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Melbourne, Australia
Reviewed 2 days ago NEW

I stayed on the labour day long weekend. The check in took 1 hour and 15 minutes . the queue is awful. It is from the reception up to the wall at the back. There are not enough chairs to sit for the family while the other person is queuing as such people were sitting on the floor or stairs....

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Helpful?
Thank melinmelb_8
Australia
Reviewed 2 days ago NEWvia mobile

We checked in early which was fabulous after a long drive. Hotel has a perfect position. Room service was delicious. Rooms are nicely designed and open. City view we paid extra for was not worth it. Just a carpark. Would definitely stay again.

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Thank Yolksonntoast
Southbank Victoria
Reviewed 3 days ago NEW

This is an excellent place to stay, it is warm and friendly. No matter what you ask of them they are only to happy to help. We have been back for the third time as we enjoy the service and the location.

Review collected in partnership with this hotel
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Thank 763daryle
Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

Stayed here for one night ,couldn't fault a thing ,from arriving valet parking guys very friendly and professional ,check -in was quick ,and room ready which was great, room was lovely and clean ,and plenty of space , bed was very comfortable ,it was a great stay will stay here again .

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Thank MTW49
Sydney, Australia
Reviewed 5 days ago NEWvia mobile

Usually stay at the towers, though I thought I will give Metropol a go for a 3 day business trip. I have to admit it ticks every single need you may have. The pool, gym, and steam / spa facilities are just first class and very suited to a busy business traveller or families. The rooms are huge, and very...

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Helpful?
Thank MarioDiana6
CrownHotelsGM, General Manager at Crown Metropol Melbourne, responded to this review

Dear MarioDiana6, Thank you for your review. It sounds like we certainly did tick all the boxes during your recent stay and I am delighted to learn that Tim and the team provided excellent service. I agree, our pool and gym facilities are a tranquil escape perfect for the weary traveller. I am thrilled to hear we are your new...

Southbank Victoria
Reviewed 6 days ago NEW

We arrived at this hotel at 2.30 pm for a 3pm check-in and found the largest check-in queue I have ever seen. It took over 1 hour to check-in. The most disorganized and in-efficient hotel I have ever been too.

Review collected in partnership with this hotel
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Helpful?
Thank drinim2017
CrownHotelsGM, General Manager at Crown Metropol Melbourne, responded to this review

Dear drinim2017, I appreciate you taking the time to post your review on TripAdvisor. Your feedback allows us to evaluate our performance from the guest perspective. I was naturally disappointed that your arrival experience did not meet your expectations. Unfortunately, during peak periods short delays are often unavoidable; however, we would be eager to discuss your experience further to help...

Reviewed 1 week ago NEW

We love this Hotel and stay several times each year. The King Rooms and bathrooms are spacious, always clean and welcoming. From check-in to departure the staff are friendly and helpful. It's a beautiful walk along the promenade into the City or cross over a bridge to go downtown. Alternatively, chill out within the complex - you have movies, shopping...

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Thank lynneb353
Reviewed 1 week ago via mobile

Beautiful hotel.. sunday brunch must be done.. food is amazing..thanks to the staff smiling and always helpful..5 stars service..huge and comfortable room.. good wifi..nice bathroom ..good location.. I strongly recommend the place

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Helpful?
Thank nathanielmaras
CrownHotelsGM, General Manager at Crown Metropol Melbourne, responded to this review

Dear nathanielmaras, Thank you for sharing your review on Tripadvisor following your recent stay at Crown Metropol Melbourne. I was pleased to hear that your overall stay was excellent and that you enjoyed your room amenities and dining experience. We hope to welcome you back soon. Sincerely, Shaun D’Cruz Executive General Manager Crown Metropol Melbourne

Singapore
Reviewed 1 week ago via mobile

Regardless it's twins or king room, the room is huge. They come with separate toilet and shower area. The rest are open concept with sliding doors. Crown is slightly out of the free tram zone but it is near the DFO south wharf and 3mins walk to South Wharf Yarra where restaurants and drinking places are located. Price wise, the...

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Helpful?
Thank bluekoala35
CrownHotelsGM, General Manager at Crown Metropol Melbourne, responded to this review

Thank you for your review, bluekoala35. We are pleased to learn that your overall stay was enjoyable and you found our central Southbank location convenient. Your comments regarding our breakfast offering at Mr Hive have been noted and shared with our Food and Beverage Manager for their consideration. We hope to welcome you back soon. Sincerely, Shaun D’Cruz Executive General...

Melbourne, Australia
Reviewed 1 week ago

My partner and I booked a night here to enjoy a long weekend. We waited over 30 minutes to check-in. Once we made it through, the line was twice as long behind as it was when we arrived. I understand it is busy, but when there were multiple unmanned desks, and the staff that were there seemed to disappear out...

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Helpful?
Thank Nicholas R
CrownHotelsGM, General Manager at Crown Metropol Melbourne, responded to this review

Dear Nicholas R, Thank you for taking the time to share your experience on Tripadvisor. We appreciate your feedback as it helps us to improve our service delivery. I was disappointed to learn of the shortfalls during your recent visit and would like to assure you this does not meet our usual high standards. One of my team will be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life. ... more   less 

Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne
Price Range: ₹ 12,118 - ₹ 30,001 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Reservation Options:
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Also Known As:
Crown Metropol Hotel Melbourne
Hotel Style:
#8 Business Hotel in Melbourne
#18 Family Hotel in Melbourne
#21 Romantic Hotel in Melbourne
#21 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Melbourne staff and other travellers.
27 questions
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Manchester, United Kingdom
over a year ago

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Questions? Get answers from Crown Metropol Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for either a City View or Beach View. Both are gorgeous.”
 of 5 bubbles Belinda490, 12 Mar 2017 | Read review
“City view room”
 of 5 bubbles clairebrown92, 7 Mar 2017 | Read review
“Great for travelling with baby / children”
 of 5 bubbles elycem2017, 6 Mar 2017 | Read review
“Upper floors have great view of city”
 of 5 bubbles merrittmd, 4 Mar 2017 | Read review
“Ask for a room at the front of the hotel. Rooms at the back over look a car park.”
 of 5 bubbles townsvillian, 27 Feb 2017 | Read review
5 of 5