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Pan Pacific Melbourne

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Traveller (1281)
Room & Suite (676)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“south wharf”(252 reviews)
“relaxation suite”(86 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Pan Pacific Melbourne
Special Offer: Breakfast on us and more
Hotel deals
Offers from Pan Pacific Melbourne
Special Offer: Breakfast on us and more
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,985)
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Traveller rating
2,310
1,105
272
100
48
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2,310
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272
100
48
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All reviewsthe executive loungesouth wharfrelaxation suiteyarra riverhilton hotelyarra suiteconvention centerblackout blindsblack out blindsdfo shoppingcrown casinofloor to ceiling windowscity viewattending a conferencewalk in showershort walkroom service
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1,001 - 1,005 of 3,835 reviews
Reviewed 9 June 2016

Stayed at this hotel last-minute due to a flight cancellation by Virgin Australia. I was able to quickly book 3 rooms at a reasonable price through the HHonors app and within 30 minutes was checked into my room. The hotel was very sympathetic with the...More

1  Thank Tony A
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 10 June 2016

Thank you very much for posting a review following your recent stay at Hilton Melbourne South Wharf. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. Your feedback...More

Reviewed 8 June 2016

Great location next to dfo and convention centre (linkway on 1st floor means you avoid walking outdoors in the cold to attend your course) and only a tram ride or 10 min walk to the CBD. Lovely staff members.More

Review collected in partnership with Hilton Hotels & Resorts
Thank 148shaziaq
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 9 June 2016

Thank you very much for posting a review following your recent stay at Hilton Melbourne South Wharf. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is...More

Reviewed 7 June 2016 via mobile

Hugely disappointed by the lady check us in for 3 nights at the Hilton. 1. I wanted a room without the door that connects the adjacent room. It feels weird and i only find those doors in old hotels. She said she has seen those...More

4  Thank Jimmy128l
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 9 June 2016

Thank you for taking the time and trouble to post your review in TripAdvisor following your recent stay at Hilton Melbourne South Wharf. Let me start off by saying up front that I sincerely regret the experience falling well short of your expectations, in fact...More

Reviewed 7 June 2016 via mobile

Stayed here twice. Service was definitely improved second time around, however second time I was given my room as 'ready' at 20 past four. There was one champagne glass missing, marks still left around the basin (not to mention the strands of brown hair in...More

1  Thank Alyna F
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 8 June 2016

Thank you very much for taking the time and trouble to post your review in TripAdvisor following your recent stay at Hilton Melbourne South Wharf. Let me start off by saying up front that I sincerely regret the experience falling well short of your expectations,...More

Reviewed 6 June 2016

My wife and I dashed to Melbourne for a family birthday, and despite looking around, ended up back at the Hilton South Wharf. It was probably our 10th stay there in as many years, as we find the hotel a real sanctuary and a great...More

1  Thank AdelaideArchitect
Response from Craig B, General Manager at Pan Pacific MelbourneResponded 7 June 2016

Thank you very much for posting a review following your recent stay at Hilton Melbourne South Wharf. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 145 - US$ 305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 145 - US$ 305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Melbourne
#7 Romantic Hotel in Melbourne
#13 Business Hotel in Melbourne
#21 Luxury Hotel in Melbourne
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1281)
Room & Suite (676)
Dining (68)
Pool & Beach (5)
Amenities (21)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Ryan S
27 December 2017|
AnswerShow all 6 answers
Response from deanlimsg | Reviewed this property |
No pool. I remember the menu wasn't fantastic. Or just typical hotel food. I used ubereats twice- much more variety and there's variety of food after midnight. Competitive pricing vs hotel food too.
0
Votes
Pippin L
21 November 2017|
AnswerShow all 7 answers
Response from Mark T | Reviewed this property |
I am not sure, I did not park there? If it is anything like a lot of other hotels in the area, then it is expensive.
0
Votes
timcool_2000
19 November 2017|
AnswerShow all 6 answers
Response from Mark A | Reviewed this property |
To my understanding it is a one time charge per day if you’re staying in the hotel. No matter how many times you come and go, if you are a guest there is one charge daily.
1
Vote
Room Tips
"Cappuccino coffee in room is only $4.50. Great start to the day."
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"It would be good to be offered the possibility of upgrading to the concierge floor to be able to avail myself..."
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"ask for higher rooms and yarra city views, they are amazing"
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"We booked a room with the city view, and loved it."
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