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Townsville Central Hotel

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1 room 2 adults 0 children
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Townsville Central Hotel
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475 Reviews from our TripAdvisor Community

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Showing 450: English reviews
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Townsville, Australia
Reviewed 2 weeks ago via mobile

The company I work for organised training at this establishment! The sandwiches provided were inadequate for thee amount of people attending. The sandwiches were supposed to be gourmet....not! The lettuce was off...see photo and chicken loaf is not considered gourmet by anyone's standards! The staff didn't wear uniforms. The toilet was filthy with poo still in it. When we asked...

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Helpful?
Thank Huxley T
Management response:

I do deeply regret your experience was unsatisfactory Huxley. Please feel free to contact me further regarding this. apologies Doug

Cairns, Australia
Reviewed 2 weeks ago

They declined to clean the room or even send up fresh towels. The receptionist J said come to reception n collect the fresh towels or soaps or any daily room supplies if i want. I said why not have the room cleaned. No staff was the answer. I was told it's not their hotel policy to clean rooms till we...

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Helpful?
Thank raoan
Management response:

I deeply regret that you are unhappy with your stay with us Raoan. I feel there must have been a miscommunication or error in policy on our behalf, please don't hesitate to contact me further regarding this Apologies Doug Manager

London
Reviewed 13 January 2017 via mobile

I booked this room last minute and it was pretty cheap for one night. The room is an ok size. Modern and good size bathroom with usual amenities. Tea/coffee with biscuits which is a nice touch. Air con is temperamental and has to be turned on by reception. If you turn it off it seems to not come on again...

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Helpful?
Thank Shellie_london
Reviewed 7 January 2017 via mobile

My partner and I stayed here for a week in December and found it to be just what we wanted: good quality at a low price. The staff were all very friendly and helpful and the room was to a clean and tidy standard. There are a few things around the hotel which are in need of an update but...

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Helpful?
Thank RayJohnMusic
Reviewed 21 November 2016

Only stayed one night, room was fine for what we needed (no foxtel but not a big issue for us), hotel quiet at night, good central location close to restaurants. Swimming pool in the carpark, so not great, but we hadn't intended using it anyway.

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1Thank tra231
Melbourne, Australia
Reviewed 4 November 2016

Stayed for one night only - no complaints, everything was perfect and as described. There was an incident in which I got locked in the bathroom due to a dodgy door handle, but we informed reception and the lady was very apologetic, and all was fine. WiFi was a bit spotty, but did not matter as we were only there...

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Helpful?
2Thank Jess G
Reviewed 3 November 2016

This establishment will need to lift its game. We arrived as a group for a weekend stay. First they could not find the bookings. Then when they did they could not find confirmation regarding breakfast. We were warned by a fellow guest that hopefully when we got our room we wouldn't walk into someone else's.... WRONG. Three of us all...

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Thank Ainslie C
Mackay, Australia
Reviewed 1 November 2016

Nice enough for a night or two. The room was clean and mid sized. The TV didn't work but we were only on a night stop. Plenty of cafes and restaurants on the same street and within walking distance. Free parking and friendly staff. Would stay again.

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Thank Sharn R
Melbourne, Australia
Reviewed 29 October 2016 via mobile

We have stayed here previously each year and can say that the restaurant food has improved dramatically with our compliments to the chef who was a lovely man and happy to say hello to us. Unfortunately the TV in our room did not work and finding or phoning the receptionist in the middle of the day was not easy and...

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Thank ausnomadman
Scotland
Reviewed 25 October 2016

Good location in the town. Near to all amenities including eating and drinking emporiums. Handy for supermarkets too. The rooms are light and bright and clean. The staff are friendly and helpful. Situated in a good position for gaining access to and from Rockhampton. Free wifi access. Laundry for guests to use.

Review collected in partnership with statravel.com
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Helpful?
Thank M4zzy
Central-Apt-Group, Guest Relations Manager at Townsville Central Hotel, responded to this review

Dear M4zzy, Thank you for your kind comments regarding your recent stay at Townsville Central Hotel. We are glad that you enjoyed your stay, please keep us in mind if you are ever back in Townsville! Best Regards Guest Relations Manager Central Apartment Group

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking. Enjoy your stay! ... more   less 

Additional Information about Townsville Central Hotel

Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Region: Australia > Queensland > Townsville
Price Range: ₹ 4,473 - ₹ 6,872 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hotel Accor Townsville
Hotel Style:
#10 Business Hotel in Townsville
#16 Luxury Hotel in Townsville
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Questions & Answers

Questions? Get answers from Townsville Central Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure the lights work”
Z4367KQmichelem, 31 Jul 2016 | Read review
“Regulating air con was an issue as was noise from a guest in another room. Really good value for money easy parking and central to everything.”
490belindah, 11 Jul 2016 | Read review
“rooms are small but quiet”
keithrobbie, 24 Jun 2016 | Read review
“away from lifts”
Y6996GNkarenw, 19 May 2016 | Read review
“Palmer Street is the future outdoor dining district of Townsville. It's a really convenient location. Let's hope the restaurants improve.”
Garden_Designer43, 10 Jan 2016 | Read review
5 of 5