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Mercure Townsville

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Mercure Townsville
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823 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Townsville
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Showing 801: English reviews
Kewarra Beach, Australia
Reviewed 7 January 2015

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank John B
MercureTownsville, Manager at Mercure Townsville, responded to this review

Reviewed 7 January 2015

We stayed at the Mercure for one night before heading over to Magnetic Island for our actual holiday over Christmas. They were able to accommodate us and provide adjoining rooms on the spot (we basically called to see if they had availability from the airport and headed straight over). I think we even checked-in before 2pm, so they must have...

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Helpful?
Thank JubileeBelle
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Guest, Thank you for taking the time to write feedback in regards to your recent stay at Mercure Townsville. The hotel is extremely fortunate to be located just 5 mins away from the airport and nice green surroundings which also offers nice relaxing experience. I am pleased to inform you that we are in the process of redesigning our...

Miami, Australia
Reviewed 7 January 2015

Room average , just outside of city so best to hire car , walking distance to good shopping centre . Staff friendly , restaurant food very good . Rooms could be updated . If you just want to relax and not do any sight seeing then this is close to the airport .

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Helpful?
Thank Lynn M
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Lynn, Thank you for posting such a lovely review. Review such as yours to motivate me and my team to go just that extra mile to make our entire guest stay a great experience. I am thrilled you enjoyed the tropics and our hotel environment from your room. It is certainly a beautiful experience to take a break from...

Mackay, Australia
Reviewed 4 January 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Winniemi2
MercureTownsville, Manager at Mercure Townsville, responded to this review

Townsville, Australia
Reviewed 1 January 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kfletchett
MercureTownsville, Manager at Mercure Townsville, responded to this review

Mackay
Reviewed 22 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Thomoose
MercureTownsville, Manager at Mercure Townsville, responded to this review

Reviewed 22 December 2014 via mobile

Nice heated pool area and relaxing atmosphere. Friendly staff in the restaurant and nice food. We stayed in a standard room. The facilities were a bit dated but clean/ acceptable. The downsides were that the room was a bit mouldy. The air conditioner was old and noisy.

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Helpful?
Thank 111an111na111
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Guest, Thank you for choosing to stay with us at Mercure Townsville on your recent trip and for sharing such a positive review. Again we do apologise for the standards of the room you stayed did not meet your expectations. We will be undertaking a massive renovation in near future and sure all your detailed issues will fix and...

Australia
Reviewed 21 December 2014

Thankfully, I only stayed here for one night. My room was very tight on space. Barely enough room to fit one suitcase and a backpack. I'd pay the extra and opt for a larger room if I had to stay longer than one night or I was travelling with a partner/family etc. Bar meal was good and the staff friendly...

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Helpful?
1Thank Leo S
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Leo We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive feedbacks from our guest so we can make sure we provide the best to our guests. Apologies that your room size was not meet your expectations; we have four wings with five different room types. As you have...

Townsville, Australia
Reviewed 21 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Town S
MercureTownsville, Manager at Mercure Townsville, responded to this review

townsville
Reviewed 20 December 2014

We recently stayed here in a family room. Having stayed several times before over past few years we were looking forward to another great stay. However, something has changed as it was dirty in areas, the food especially breakfast was very average. Outside our room we counted over 20 cigarette butts in the grass. Not pleasant, especially with kids. There...

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Helpful?
1Thank Mimmy14
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Mimmy 14 Thanks for your detail description your recent experience with us at Mercure Townsville. I am thrilled you enjoyed the tropics and our hotel environment in your stays at Mercure. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. I am so sorry to hear of your unfulfilled breakfast...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: ₹ 5,410 - ₹ 7,935 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from pool and smokers. Make sure it mells OK and the AC doesn't make noise.”
 of 5 bubbles MDBrooks92660, 29 Jan 2017 | Read review
“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
5 of 5