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Mercure Townsville

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Mercure Townsville
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833 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Townsville
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Showing 811: English reviews
Reviewed 27 March 2015

The hotel is a short drive from the town, and it is great! We were very warmly greeted by the very friendly and helpful staff. Our room was fantastic and the pool is beautiful. The only downside is the lack of free wifi in your room - I think that would be a real asset.

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Helpful?
1Thank Julie S
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Julie S, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Brisbane, Australia
Reviewed 22 March 2015

I've stayed here previously, about a year ago, and had a better stay but not this time. There was no acknowledgement about being an Accor/Le Club member, no offer of any of the usual things Accor offer both on check in and on checking out. The menu in the restaurant I felt was limiting, if you don't eat meat, and...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank britaussietraveller
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Britaussietraveller Thank you very much for taking the time to review your stay at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our loyalty members are exceptionally important to us, and we are very sorry that your privileges did not seem to be passed onto...

Melbourne, Australia
Reviewed 22 March 2015 via mobile

We have previously stayed here on a couple of occasions and enjoyed it each time. This time we booked in advance only to discover upon arrival that the rooms were being refurbished and place was a construction site yet normal prices were being charged. Staff were understanding why we cancelled and agreed to refund prepaid booking. We are looking forward...

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Helpful?
3Thank FarsideOz
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Antigoon86 Thank you very much for your review. We apologise greatly for the inconvenience caused during our renovation phase. We have since completed our gardens and our new range of Superior rooms are in the last phases of completion for release in early May. There is not longer any noise or disturbance generated from these changes which is great...

Melbourne, Australia
Reviewed 20 March 2015

We stayed for just a night and were pleasantly surprised. The hotel is closer to the airport than the sea front, which is what we wanted just for the night. Check in was efficient and pleasant. There was no porter service but even so, when we were told that there was stairs to climb, we were offered help with baggage....

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Helpful?
Thank mandgt
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Mandgt We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Mackay, Australia
Reviewed 12 March 2015

Mecure is always a great stay - with exceptional service and family focused staff. Currently undergoing some renovationsto make it even better but does not impact your stay. Even with a full house last weekend including 3 different sporting teams, there is nothing that si too much trouble for this talented team.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Karie H
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Karie H, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback from our valued regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Hengelo, The Netherlands
Reviewed 11 March 2015

We had a nice stay at this nice location. We had good breakfast and a good night sleep. Though we just did an overnighter here so cannot tell much about the services. What I experienced was good. Our navigation gave us incorrect directions, but when i called the hotel they helped me very well.

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Helpful?
Thank Victor D
Sunshine Coast, Australia
Reviewed 9 March 2015

Upon arrival, the resort looked a bit worn. Check-in was a tad slow even though there was only 1 other person in front of me - as there was only 1 staff at the check-in/front desk. It was noted that there was a priority lane for accor members, however as there was only 1 staff tending the front desk, accor...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ProfVau
MercureTownsville, Manager at Mercure Townsville, responded to this review

Dear Guest Thank you for taking the time to write feedback in regards to your recent stay at Mercure Townsville. I am thrilled you enjoyed the tropics and our hotel environment from your room. It is certainly a beautiful experience to take a break from crowds and enjoy the atmosphere and views. We do have nice basketball court and tennis...

Rockhampton, Australia
Reviewed 6 March 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Murray T
MercureTownsville, Manager at Mercure Townsville, responded to this review

Reviewed 2 February 2015 via mobile

excellent room clean tidy compfy...great food quick room service.. The only complaint is that we couldnt have a swim in the pool as it was too hot and there was no shade over it.. Besides that id rate it 5star. Friendly staff. Had an excellent stay. Thankyou its rare to find such a great place..

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Helpful?
1Thank Ngapera W
MercureTownsville, General Manager at Mercure Townsville, responded to this review

Dear Ngapera W, Thanks for the great review, we're always delighted to read such positive comments, which I'll share with our team. I'm glad we could provide such a good experience for you, we all look forward to welcoming you back to Mercure Townsville. Steve Wellsteed - General Manager

Moree
Reviewed 1 February 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Melinda M
MercureTownsville, General Manager at Mercure Townsville, responded to this review

159 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 

Additional Information about Mercure Townsville

Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: ₹ 5,188 - ₹ 8,680 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
over a year ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a renovated room”
 of 5 bubbles KennethBrisbane, 19 Mar 2017 | Read review
“enquire about the rooms with lakeview”
 of 5 bubbles J0anned568, 16 Mar 2017 | Read review
“Get one without bugs”
 of 5 bubbles roryp435, 6 Mar 2017 | Read review
“Do not use disabled rooms alone.”
 of 5 bubbles jof772, 25 Feb 2017 | Read review
“Away from pool and smokers. Make sure it mells OK and the AC doesn't make noise.”
 of 5 bubbles MDBrooks92660, 29 Jan 2017 | Read review
5 of 5