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Hotel Grand Chancellor Townsville

0.1 km from Townsville centre
  • Free Wifi
  • Pool
  • Restaurant
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334 Flinders St, Townsville, Queensland 4810, Australia
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168 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Grand Chancellor Townsville
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Showing 166: English reviews
Cairns
Reviewed 1 week ago

Ideal location in Townsville CBD with friendly helpful staff. Clean and tidy comfortably appointed. Meals are good at reasonable prices. Good gym facilities (when I use them). Best of all, the staff make it a "home away from home". Recommend it to all my friends and business contacts regularly.

Review collected in partnership with this hotel
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Helpful?
Thank peterlQ3361LS
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear peterlQ3361LS, Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. In this industry, consistency is the key to success so it is so pleasing to see that we are able to maintain our high...

Reviewed 1 week ago via mobile

Service was great from the moment we checked in. Staff were really friendly from the reception to the restaurant and bar staff. The room was large, clean and comfortable and the pillows were really good! Our room overlooked the river and Castle Hill. We got a special locals rate which made the stay really great value for money! This is...

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Helpful?
Thank Niki I
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Niki I, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Upon arriving at this hotel I was a little concerned due to its external appearance and difficult to find entrance on Flinders Street. Upon entering the foyer the situation was looking better due to the recently refurbished modern look. This was backed up by the very friendly but not overly familiar staff at check in. Upon talking to them I...

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Helpful?
Thank Rod102au
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Rod102au, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay and you found us good value for money. As the building was built in the 70's there is not much you can do with it. However as you said the interior has received some attention...

Brisbane, Australia
Reviewed 2 weeks ago

Good location, comfortable room, great view and friendly staff. Short walk across bridge to Palmer St restaurants. Don't be put off by the tired external appearance, this is a great option if you are looking to stay in Townsville CBD.

Review collected in partnership with this hotel
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Helpful?
Thank Ian A
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Ian A, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our location, rooms and service, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD

Emerald
Reviewed 2 weeks ago

Recent stay for work trip. Clean & well appointed rooms, friendly staff, great location in the middle of Townsville. Would recommend the hotel if someone was looking for somewhere nice to stay in Townsville.

Review collected in partnership with this hotel
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Helpful?
Thank 546mel
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear 546mel, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Sydney, Australia
Reviewed 2 weeks ago

Great location. Staff welcoming. The room and service were excellent. No onsite parking but easy access to parking station across the road. Had a nice relaxing meal at the end of the day which is great when you're on the road.

Review collected in partnership with this hotel
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Helpful?
Thank mm2017296
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear mm2017296, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our service and food and beverage outlet. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Coorparoo
Reviewed 2 weeks ago

This Hotel ticked all of the boxes for a short stay, all you need is there or close by. The staff were amazing helpful and had no problems pointing me in the right direction towards bars and cafe's, will definitely stay again.

Review collected in partnership with this hotel
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Helpful?
Thank 618claytonm
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear 618claytonm, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially our friendly helpful team, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD

Raceview
Reviewed 3 weeks ago

I regularly stay at this hotel and the staff are all very friendly, the rooms are clean and the beds/pillows very comfortable. The food is excellent and the gym and roof top pool perfect for a workout during the stay.

Review collected in partnership with this hotel
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Helpful?
Thank MattDDD
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear MattDDD, Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. In this industry, consistency is the key to success so it is so pleasing to see that we are consistently servicing our guests. We...

Adelaide, Australia
Reviewed 4 weeks ago

Very good room, facilities very good , food in the restaurant was excellent. The only issue I had was the lack of staff on the evenings in the dining room, one night I had to eat out because there was no one at the desk.

Review collected in partnership with this hotel
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Helpful?
Thank chrissan2016
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear chrissan2016, Thank you for taking the time to provide us with feedback from your recent stay. It appears that overall your stay was enjoyable. I am concerned to hear that you were disappointed with the The Sugar Shaker Restaurant. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to...

Petrie
Reviewed 20 January 2017

Has a charm and great value, service is honest and the people friendly . I stay there regularly and have always enjoyed the simple peace and quiet. Great value breakfast and quality dinner....ps lobe the beef ribs :)

Review collected in partnership with this hotel
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Helpful?
Thank adamjW7527LF
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear adamjW7527LF, Thank you for taking the time to write your review and for your continued loyalty. It was so nice to read all the lovely things you experienced during your stay, especially our friendly team, something that we pride ourselves on. I am glad to hear you also loved the beef ribs. We look forward to welcoming you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: ₹ 5,358 - ₹ 9,532 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#3 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
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3 months ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face Ross creek.”
 of 5 bubbles johncW7161YO, 7 Jan 2017 | Read review
“I think from floors 9 above, it includes a balcony”
 of 5 bubbles Cats_Travel_Cowboys, 8 Dec 2016 | Read review
“Higher floors have great views and seem quieter.”
 of 5 bubbles 580StefanB, 30 Nov 2016 | Read review
“We were in room 1505 it had a nice view”
 of 5 bubbles 870annw870, 18 Nov 2016 | Read review
“Ask for a room on higher floors with a balcony.”
 of 5 bubbles 371gerryf, 6 Nov 2016 | Read review
5 of 5