We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Hotel and Apartments Townsville

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Hotel and Apartments Townsville
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

417 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Grand Hotel and Apartments Townsville
See the most recent reviews
Showing 404: English reviews
Cairns, Australia
Reviewed 24 August 2016 via mobile

Reception were courteous and provided good service. Room is quite average. Nothing to rave about and nothing to really whinge about. Great location on palmer street, the restaurant hub of Townsville. Bed the usual hard offering of 99.9% hotels, sigh. Pillow menu though for those that way inclined. Nothing to really entice me back. Free wifi, NO. Free minibar, NO...

 Report
Helpful?
Thank Twoin F
Townsville, Australia
Reviewed 21 August 2016 via mobile

We stayed for one night for a wedding, on arrival the staff were friendly and polite, the room was very comfortable and clean, good central location easy to get to anywhere in town very happy to recommend people to stay here. We will use this hotel again

 Report
Helpful?
Thank Dave_halberg
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Dave_halberg, I am glad that you had a wonderful stay with us and we hope the wedding was exceptional. Thank you for taking the time to share your experiences with us. best regards Troy Scott General Manager

Reviewed 20 August 2016

Have visited a few times now and are never disappointed. Love this place, beautiful modern rooms and helpful staff. A great place to base yourself in Townsville and a short walk to some great restaurants.

 Report
Helpful?
Thank CailtinC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi CailtinC, Thank you so much for your kind words and sharing your experience of your recent stay at Grand Hotel and Apartments. We have some new service enhancements and touches and hope to suprize you with these on your next visit to the region. We look forward to welcoming you back again soon. Kindest regards Troy Scott General Manager

Queensland, Australia
Reviewed 16 August 2016

What a great apartment! What a fabulous W/C accessible place! I could even roll straight out onto the balcony! An absolutely huge bedroom! Even the kitchen was laid out so I could get in and rinse the glasses out. A full size fridge as well. But the best was the hop and a skip to the best restaurants. And the...

 Report
Helpful?
1Thank Dianajean58
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Dianajean58, Thank you for taking the time to share your experience of your recent stay with us. I think you have summed it up perfectly! I hope you got to enjoy the restaurants around us. We look forward to welcoming you back again on your next visit to Townsville. Kindest regards and safe travels Troy Scott General Manager

Reviewed 14 August 2016 via mobile

Loved it! The afternoon & morning staff were both lovely & kind. The rooms were very clean & we had a very nice room looking over Ribs n Rump restaurant with easy access to all the restaurants below. :-) (The rooms are adjoining & the family that arrived the morning we were leaving weren't too considerate noise wise, but other...

 Report
Helpful?
1Thank Alix P
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Alix P, Thank you for your kind review and sharing this with the TripAdvisor community. We are extremely blessed to have such a wonderful team here at Grand Hotel and Apartments and I am glad that they were able to look after you. They love to hear feedback from our guests and I will be sure to pass on...

Jetsonville, Tasmania, Australia
Reviewed 12 August 2016

Our one bedroom apartment was comfortable and quiet, something we really appreciated coming from country Tasmania. We did have an issue with the cleaning, instructions were not clear in my opinion as they say put the appropriate sign on the door knob if you require your room cleaned, so I put the sign out, however after 3 days of no...

 Report
Helpful?
1Thank Sheryl M
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sheryl M, I hope you enjoyed your visit to North Queensland. I am glad that the team were able to look after you, I do apologize for any confusion regarding the room cleaning. We clean our guests rooms every day unless a "Privacy" sign is placed on the room door. Thank you for taking the time to share your...

Melbourne, Australia
Reviewed 4 August 2016

This was our first visit to my teenage 'alma mater' for way too long, and we both loved it. When I was a scruffy teenager back in the 50s, Palmer St, South Townsville was literally the pits. What a wonderful transformation, cheeky bananabenders are now trying to call it 'the Lygon St of FNQ!' :-) Well, it's at least that...

 Report
Helpful?
1Thank growingold_never13
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi growingold_never13, Thank you for sharing your experience with us on your recent stay at Grand Hotel and Apartments Townsville. It sounds like you had a wonderful stay with us and it certainly sounds like things have changed since you were here last. We look forward to welcoming you back again in the future, safe travels and kind regards Troy...

Sydney, Australia
Reviewed 27 July 2016

To escape the Sydney winter, my wife and I decided to go somewhere warm, off the beaten track. Townsville is often mentioned as an underrated tourist destination and being right next to the Great Barrier Reef, we thought of giving it a try... It didn't disappoint. Neither did our choice of hotel. After reading a few Trip Advisor reviews we...

 Report
Helpful?
Thank BertiePMM
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi BertiePMM, Thank you for taking the time to share your recent experience at Grand Hotel and Apartments Townsville with us. I agree, we do have very friendly and professional staff at the hotel to make our guests feel welcome and to attend to any items that may arise. I am glad that the guest service team were able to...

Accrington, United Kingdom
Reviewed 24 July 2016 via mobile

This has to be one of the best hotels I have stayed in whilst in Australia. The rooms were brilliant super super comfy beds & choice of pillows. Well equipped towels toileteries etc ., The staff were welcoming attentive polite in fact a delight. Was sorry to be staying only one night this Hotel I would highly recommend. 5 star...

 Report
Helpful?
1Thank carol O
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Carol O, Thank you for your very kind words and in sharing this with the TripAdvisor community. I am glad that you had a wonderful stay with us. I agree with you, we are truly blessed to have such a wonderful guest service team at the hotel and I will be sure to share your feedback with them. We...

Gold Coast, Queensland, Australia
Reviewed 14 July 2016 via mobile

Very friendly staff and always helpful 🤗 clean and tidy beds very comfy 👌 perfect location to restaurants, shops and takeaway places, pubs too 👍very reasonably priced would definitely recommend to any families and business travellers 😊

 Report
Helpful?
1Thank Sandi B
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review

Hi Sandi B, Thank you for taking the time to share your experience at Grand Hotel and Apartments Townsville. I am glad that you had a great stay here with us. I think you summed up exactly what we try to deliver to our guests. Safe travels and we hope to welcome you back again in the future. Kind regards...

163 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (79)
Viewed
View from Room (3)
Viewed
Dining (4)
Viewed
Room/Suite (9)
Viewed
Hotel & Grounds (3)
Viewed
Bathroom (5)
Viewed
Other (55)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (84)
Viewed
Hotel & Grounds (19)
Viewed
Bathroom (3)
Viewed
Room/Suite (30)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (5)
Viewed
Pool/Beach Area (2)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Townsville hotels
0.1 km away
Quest Townsville
Quest Townsville
#1 of 42 in Townsville
345 reviews
1.2 km away
The Ville Resort-Casino
The Ville Resort-Casino
#7 of 42 in Townsville
709 reviews
0.3 km away
Hotel Grand Chancellor Townsville
Show Prices
Show Prices
Show Prices
0.6 km away
Oaks M on Palmer
Oaks M on Palmer
#9 of 42 in Townsville
447 reviews
0.4 km away
Park Regis Anchorage
Park Regis Anchorage
#4 of 42 in Townsville
426 reviews
3.8 km away
Mercure Townsville
Mercure Townsville
#10 of 42 in Townsville
833 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 

Additional Information about Grand Hotel and Apartments Townsville

Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: ₹ 5,633 - ₹ 11,463 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda and Priceline so you can book your Grand Hotel and Apartments Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Family Hotel in Townsville
#2 Business Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel and Apartments Townsville staff and other travellers.
4 questions
Ask a question
Brisbane, Australia
over a year ago

See all questions (4)

Questions? Get answers from Grand Hotel and Apartments Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the top floor, level 4 are best.”
 of 5 bubbles caribblu, 17 Feb 2017 | Read review
“Ask to get a view to Palmer street”
 of 5 bubbles ArntE_12, 10 Feb 2017 | Read review
“Ask for a room on the first level as the lifts can be slow and are quite small and narrow if you dont like lifts.”
 of 5 bubbles corleyc, 2 Feb 2017 | Read review
“good service poor outlook from the 3rd floor.”
 of 5 bubbles KARIAN136, 2 Jan 2017 | Read review
“If you like a view make sure you only book, rooms that state a good view....”
 of 5 bubbles 149thias, 26 Sep 2016 | Read review
5 of 5