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Grand Hotel and Apartments Townsville

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Traveller (87)
Room & Suite (35)
Traveller (87)
Room & Suite (35)
Pool & Beach (5)
Overview
Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810 Australia See on map
AMENITIES
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
Suites
4.5 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (522)
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502 results
Traveller rating
238
208
49
5
2
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Time of year
LanguageEnglish
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238
208
49
5
2
Show reviews that mention
All reviews pillow menu palmer street one bedroom apartment great location washer dryer boom gate secure undercover parking some great restaurants victoria bridge ribs and rumps across the road reception staff restaurants and pubs mini bar the king size bed street noise rooms are modern
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1 - 5 of 502 reviews
Reviewed 1 week ago via mobile

The hotel is definitely average which isn’t bad. We had a clean room, so that is a good thing. The location is good. There are a few restaurants within a block of the hotel. Baskin Robbins ice cream is under the hotel. Across the river...More

Thank worldtravellers1995
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

Hi Worldtravellers1995, Thank you for taking the time to share your feedback of your recent experience with us. I am pleased that you had a pleasant stay with us, however I will be addressing the items raised. I am disappointing that you did not experience...More

Reviewed 2 weeks ago via mobile

What an absolute joke Myself, my partner, and our friends (2 other couples) were coming to Townsville to celebrate my partners birthday, and obviously looking for a room for 6 people it would be a bit more difficult/more expensive which I was expecting. I originally...More

Thank Emma C
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

Hi Emma C, Thank you for taking the time to share your feedback with us regarding your recent stay. I will be sure to take on board your thoughts and will address any outstanding maintenance items where appropriate here at the hotel. In regards to...More

Reviewed 2 weeks ago via mobile

Ok.. so this hotel is fine for a short stay or an overnighter. We have scored it 4 as we wanted somewhere that was clean, well located, keenly priced, with an outdoor pool. If our expectations had been for anything over and above this we...More

Thank simonhayleyd
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi SimonandHayleyD, Thank you for taking the time to share your feedback with us and the TripAdvisor community. Safe travels and kindest regards, Troy

Reviewed 4 weeks ago

From the moment I arrived, the staff were friendly. Reception staff checked me in early and provided suggestions on where to go for lunch. Housekeeping staff on my floor were friendly and very helpful. Room was clean and had everything I needed for an overnight...More

Thank ExplorerGabor
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi ExplorerGabor, Thank you for taking the time to share your recent experiences with us and your very kind words. We are blessed to have a wonderful team here that truly care about our guests and their experiences. We look forward to welcoming you back...More

Reviewed 5 weeks ago

More towards the centre of town near food outlets. Very clean and tidy, full apartments ( family accommodation) or for couples. Staff very friendly and helpful, upgrades are attempted if available. ( advertised) Only concern for us breakfast was provided by off site company. Room...More

Thank lkjensenlj
Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 2 weeks ago

Hi lkjensenlj, Thank you for taking the time to share your feedback and experiences with us and the TripAdvisor community. I am glad that you had a great stay with us. Unfortunately we don't have a restaurant here at the hotel, but as you have...More

View more reviews
About
Description
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio More room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Air Conditioning
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Minibar
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Restaurant
Bar/Lounge
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Business
,
Romantic
,
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Business
,
Romantic
,
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
106
Price range
US$ 75 - US$ 137 (Based on Average Rates for a Standard Room)
Also Known As
Grand Mercure Apartments Townsville Hotel Townsville
Location
Australia > Queensland > Townsville
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Spa
,
Business
,
Romantic
,
Luxury
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
106
Price range
US$ 75 - US$ 137 (Based on Average Rates for a Standard Room)
Also Known As
Grand Mercure Apartments Townsville Hotel Townsville
Location
Australia > Queensland > Townsville
Photos
Traveller (87)
Room & Suite (35)
Pool & Beach (5)
Dining (4)
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Questions & Answers
Ask a question
VerinicaR
8 February 2018|
Answer
Response from Troy S | Property representative |
Hi VerinicaR, Thank you for your note. Unfortunately we do not have 24 hour room service anymore at our hotel. Im not aware of any hotel in town that does this either. We did add several snack type options to a mini bar menu... More
0
Votes
Marees132014
1 December 2017|
AnswerShow all 4 answers
Response from RobertOldboy | Reviewed this property |
Sorry for late reply. Yes parking is on site but it is limited so need to book in advance
0
Votes
Charlesw12345
23 November 2016|
AnswerShow all 2 answers
Response from Troy S | Property representative |
Hi Charlesw1234, Thank you for your question for your upcoming stay with us. We do have apartment styled rooms with full sized fridges in them. The best thing to do is to drop us a line here at the hotel on 0747532800 so we... More
0
Votes
Room Tips
"discuss with reception they were very helpful"
lkjensenlj
5 weeks ago
Read review
"End Rooms, have better out looks"
avcounselling
25 Sep 2018
Read review
"For the best views choose 368/369 or same on level four"
Didee66
16 Jul 2018
Read review
"Clean, modern and great location"
G8386ETpaulh
9 Jul 2018
Read review
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