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Santana Holiday Resort Apartments

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105 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 21 December 2014 via mobile

I booked the hotel for 5 nights. On the arrival at 13:45 whatever seemed to be the reception was completely shut and only the after hours phone was working(mind you the website tells you that check in is after 2:00). We waited for 20 mins for anyone to bother coming out and when the manager did come out his first...

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Helpful?
9Thank 634jacquelinem
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Reviews of this nature are disappointing and we are sorry that our hotel did not meet your expectations. The pictures on the website are true and do depict the real vision of the hotel but from the very start not having money on a card and then wanting to see a room is general practice for guests that generally want...

Reviewed 17 November 2014 via mobile

My daughter and I stayed for a weekend, 2 nights. We arrived around 1pm Saturday after reception had closed but found check in very easy after calling the after-hours number. Our keys were waiting in a security box. The apartment had everything we needed and was tidy and spacious. Big bathroom, lovely white thick towels. Even had extra pillows, dishwasher,...

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Helpful?
1Thank Carolyn P
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks so much for taking the time to review Santana Resort and we are so happy that you found the after hours check in so helpful and easy .We do try and make it easy for guests checking in out side of office hours,with a quick amd simple process.Hope to see you back at Santana Hoiday Resort next time.We certainly...

Reviewed 31 August 2014 via mobile

On arrival we were warmly welcomed by manager and his son. Our apartment was lovely and very clean. We had booked for 7 nights but ended up staying for 11 as we are on holiday visas from the UK and simply didn't want to leave! The pool was lovely and warm and the spa was heaven! The resort was quiet...

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Helpful?
2Thank LauraAndGarey
santanasurfers, Owner at Santana Holiday Resort Apartments, responded to this review

Thanks so much for taking the time to share you experiance we look forward to giving you an enjoyable stay again next time on your return.Please call us direct for a competitive rate next time . Many Thanks

Reviewed 23 August 2014

We had a lovely stay. Stayed for 10 nights. Location good walking distance to shops, restaurants etc. Rooms were clean. Bathroom had a bit of mould on the shower. Our fridge kept freezing everything. Self contained units. I feel the price we paid was okay but should have included change of towels and include price for rented pool towels. Good...

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Helpful?
Thank realityhits
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for taking the time to leave your feedback on Santana Resort and we are pleased that you enjoyed your stay.The tram stop just on the highway is convenient only 3 stops to Cavil ave and 2 to Pacific Fair so our location is perfect when you want to stay away from the crowds. We only provide a linen change...

Penang Island, Malaysia
Reviewed 4 August 2014

Rooms not really clean and furniture are old. Water leaking somewhere in our room and some area of the carpet was soaking wet. Everything is money for this hotel, very expensive wifi, toilet paper roll, detergent etc. Room sound proof is not good, can hear clearly the car on the main street during midnight.Overall, is not really a good stay...

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Helpful?
Thank Bryanchooi98
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to write your review.We are sorry that your stay was not a good experiance.The amount of water on the floor should have alerted you that something was not right.In fact the hot water facility had a major leak whist you were in the room. We had it repaired and the entire carpet was replaced.As...

Toowoomba, Australia
Reviewed 31 July 2014

Last year we stay there for 3 days 2 night. Room is not clean, furniture is old and security screen was broken. A robber got us on 3.45am, he came in to our first floor accommodation. Very Dangerous, please be careful of robbery.

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4Thank Bryant C
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thanks for your feedback. We have worked really hard to ensure the apartments and guests are secure and safe at Santana Resort.We did have a few incidents last year where guests were leaving their balacony doors open at night.This is when the incidents happened and we could not prevent them as we do ask and highlight that you must secure...

Wollongong, Australia
Reviewed 16 July 2014

I really enjoyed the stay, but there were a few things which could have made it even better. Just little things like the heavy doors, which were quite loud when closed - you could hear the neighbours a mile off!! Some extra blankets would have been nice - I opted not to get heating (at $15 per night extra, it...

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Helpful?
Thank maybemaybemel
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to write about your stay at Santana Resort and we value your feedback greatly.We are happy to hear that you had a good stay.Just to clarify the heating facility is an extrra $5 a night and $15 for the 3 night stay and we provide two blankets in the cupboard and have extras in...

Kuala Lumpur, Malaysia
Reviewed 12 May 2014

i stayed here 6 days. it was very nice place to stay. 200 metres to the west is a park and suitable for children and family. quiet location. can walk to the beach. this apartment is located in the locality namely broadbeach. no regret

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Thank Azuan O
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to review Santana Resort , we are so pleased that you enjoyed your stay with us and do hope you can visit us again.

Mankato, Minnesota
Reviewed 14 March 2014

Stayed here for 4 nights while visiting Gold Coast for the theme parks and beach. Upon arriving, we noticed that the grounds appeared clean and well kept. The check-in staff was also very friendly and helpful. When we got to our room we were a little less impressed. Wifi was available but for an outrageous fee- $40 for three days....

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1Thank Cody C
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you taking the time to review Santana Resort and we are happy to hear your feedback Generally there are 4 pillows in each room, the others are in the cupboard with extra blankets. The beds are 4 star quality however we can provide a topper if needed as all guests comfort need are different .We were sorry to hear...

Brusbane
Reviewed 23 February 2014

Walked in and was greeted with big smiles and service. The room was tidy and as described. We had an issue where the fridge In our unit was not cooling and took all night to cool- but the staff there ensured we had a brand new fridge the very next morning. It's not too close and not to far from...

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Helpful?
Thank DeeannMargaret
santanasurfers, Manager at Santana Holiday Resort Apartments, responded to this review

Thank you for taking the time to review Santana Resort, we are certainly pleased that you enjoyed your stay with us. We certainly love reading when guests go away with a positive view .Our rooms on the websites are true and depict the actual room quality ,we are not the Hilton but we offer real affordable accommodation honest and caring...

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about Santana Holiday Resort Apartments

Address: 7-15 Monte Carlo Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: ₹ 4,084 - ₹ 8,038 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Santana Holiday Resort Apartments 3.5*
Number of rooms: 32
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Also Known As:
Santana Holiday Resort Apartments Hotel Surfers Paradise
Santana Holiday Hotel Apartments
Santana Holiday Resort Apartments Gold Coast/Surfers Paradise
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Questions & Answers

Questions? Get answers from Santana Holiday Resort Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not good photos are old photos very out dated and dirty”
Jetseter5, 13 Apr 2017 | Read review
“Lowest floor gave easy access to pool and sauna.”
nickk412, 6 Jan 2016 | Read review
“Pool view would be great I think - also book an aircon room if you are not used to the climate in QLD.”
Murphys_on_Tour, 16 Feb 2015 | Read review
“Book a Premium overlooking the pool area.”
sefjhawelgwqerkjgqw, 24 Jan 2015 | Read review
“Be Careful of Robbery”
810bryantc, 30 Jul 2014 | Read review
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