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Watermark Hotel & Spa Gold Coast

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Watermark Hotel & Spa Gold Coast
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1,411 Reviews from our TripAdvisor Community

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Showing 1,307: English reviews
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Sydney, Australia
Reviewed 2 days ago NEW

I am currently staying at Watermark Gold Coast for work and I highly recommend this hotel. The hotel is located about 2 minutes walk from the beach and about 5 minutes walk from central Surfers Paradise (with a tram outside the door if you are feeling lazy). The rooms are modern and clean. The restaurants and bar serve great food....

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Helpful?
Thank sclehane
Sydney, Australia
Reviewed 2 days ago NEW

Got a great deal online, reviewed pics online and all looked great. Upon arriving I was welcome at my cab (nice touch), Upon check in quick and easy, I asked the reception If I could have 2 ice buckets sent to the room as I need to chill 2 bottles of wine quickly as I had an hour to get...

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Helpful?
Thank Matthew T
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Matthew, Thank you for your review and feedback. We do apologise for this inconvenience during your stay and we will be sure to address this matter immediately. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. Once again we would like to offer our apologies and we hope to see...

Reviewed 4 days ago NEWvia mobile

We have booked trip online for a great price. Hotel certainly a little old and worn. Feels like a 50 year old that had a facelift to look like 39 but the sergeant had a bad day. Clean, people are helpful and friendly. Morning breakfast is nice but do not go when everybody is there....... understaffed and it can be...

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Helpful?
Thank Roland A
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Roland, Thank you for your review. Many of our guests commend the wonderful facilities and service that our hotel provides and it is saddening to hear that your experience was not the same. As customer service is our priority we will be sure to address your concerns immediately. We hope that you did enjoy your stay and we hope...

Sydney, Australia
Reviewed 5 days ago NEWvia mobile

I came me and my husband for one night it was pretty good, bathroom needed upgrading, they didn't have shower caps and over priced for the parking. Close to shops, transport and beach all walking distance.

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Helpful?
Thank lilbo86
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi lilbo86, Thank you for your review. We are delighted to know that you enjoyed your time with us and we thank you for your feedback. We hope to see you again very soon.

Dublin, Ireland
Reviewed 5 days ago NEWvia mobile

Stayed at this hotel with my SO and some friends. On arrival at the hotel we were greeted by a huge stuffed bear which was a nice touch and set the tone for the stay. We dealt with Daniel on check in. He was really very helpful and pleasant and even upgraded our room at no extra cost. He also...

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Helpful?
Thank ns1009
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi ns1009, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team (and Watson the bear!). We look forward to welcoming you back to our hotel very soon.

Brisbane, Australia
Reviewed 6 days ago NEW

Great hotel, Seila on the front desk was so friendly and welcoming 😀 Room was fantastic... Two double beds that were so comfy and loved that the room was serviced efficiently. The bar downstairs was superb... Well priced cocktails that were made to my specification... ( lots of Worcester sauce in my bloody Mary's) the Champagne cocktail was delush also....

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Helpful?
Thank katy622017
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Katy, T hank you for your wonderful review. We are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

Reviewed 6 days ago NEWvia mobile

Nice rooms but isn't customer focused, we wanted to get plates and knives sent to our room but we got told that there is a charge to have it bought to the room we even had to go to reception for extra towels. Pool area was average didn't have any pool towels either. Won't recommend it for a romantic getaway.

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Helpful?
Thank Deepak Rakesh K
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Rakesh, Thank you for your review and feedback. We do apologise for this inconvenience during your stay and we will be sure to address this matter immediately. At Watermark Hotels guest experience is of the utmost importance to us and we greatly appreciate your honesty. Once again we would like to offer our apologies and we hope to see...

Perth, Western Australia
Reviewed 1 week ago via mobile

Hotel is nice, rooms were big and clean. We were on the 18th floor, which had a great view over the river. It has basic facilities - pool, gym, laundry. Restaurants downstairs are nice - we dined at Clifford's and received 15% off as hotel guests. Parking is $20 per day if you have a car. Tram stop is directly...

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Helpful?
Thank blondepineapple
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi blondepineapple, Thank you for your review. We are very pleased to hear that you enjoyed your time with us and we hope our wonderful staff we able to make your stay most comfortable. We look forward to seeing you again soon.

Reviewed 1 week ago via mobile

Canadians travelling the East Coast, and having great accommodations and fantastic service is a huge Bonus. Daniel at the front counter was absolutely awesome. He made check in easy and accommodating, as we arrived very early and well before check in time. Not only did he arrange to set us up on arrival he helped us get a late checkout...

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Helpful?
Thank Len P
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Len, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

Queensland
Reviewed 1 week ago

Absolutely no problems with our room and its cleanliness. Tram stop is just outside the door so park your vehicle in hotel carpark and use the efficient trams. The buffet breakfast room is very good with a wide range of hot and cold foods. This hotel is opposite 3 different churches so no problem getting to the church on time.

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Helpful?
Thank rubert
WatermarkHotel, Public Relations Manager at Watermark Hotel & Spa Gold Coast, responded to this review

Hi Rubert, Thank you for your wonderful review. We are delighted to hear that you enjoyed your Easter in Surfers Paradise and your stay with us. We will be sure to pass your praises on to our wonderful team and we look forward to welcoming you back to our hotel very soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Watermark Hotel & Spa is located in the heart of Surfers Paradise, the host of magnificent beaches, shopping and restaurants. The Hotel is ideally positioned on the Surfers Paradise Station of the Light Rail connecting to Gold Coast Convention Centre and Jupiters Casino, or a five minute walk to Cavill Avenue. Guests enjoy a day spa and hair salon, two outdoor swimming pools and spas, a fitness centre and games room. Our modern designer rooms enjoy ocean or hinterland views and include a flat-screen TV, fridge and are fully air conditioned. The en suite bathrooms are supplied with essential amenities and a hairdryer. Shared laundry facilities are available. L'Aqua Day Spa boasts a variety of massage treatments, and features premium products to ensure pure indulgence. Waves Buffet Restaurant offers a hot buffet breakfast daily, and an International Buffet for dinner. Visit Clifford's Grill & Lounge and Walrus Social House (bar, gaming, cafe) for a night of great tastes and tempting cocktails. ... more   less 

Additional Information about Watermark Hotel & Spa Gold Coast

Address: 3032 Surfers Paradise Boulevard, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: ₹ 5,461 - ₹ 11,886 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Watermark Hotel & Spa Gold Coast 4.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Cancelon, Agoda, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Watermark Hotel & Spa Gold Coast reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Hotel Style:
#4 Spa Hotel in Surfers Paradise
#5 Business Hotel in Surfers Paradise
#6 Romantic Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
#8 Family Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Watermark Hotel & Spa Gold Coast staff and other travellers.
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Questions? Get answers from Watermark Hotel & Spa Gold Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I loved the room view over the canals and hinterland (the beach is only 1 minute away so no need for a ocean view)”
sclehane, 27 Apr 2017 | Read review
“Try for a room facing the ocean and beach which is only 3 blocks away”
rubert, 17 Apr 2017 | Read review
“Try to get a room facing East if you want a view of the ocean. We were facing the West, but still had a nice view.”
Diamondchick55, 11 Apr 2017 | Read review
“Room dirty”
  • Stain on bed sheet which was meant to be a clean room ?
P4565WGdavew, 29 Mar 2017 | Read review
“Twin doubles are great for that extra room when living out of suitcases.”
terrysH4997MV, 24 Mar 2017 | Read review
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