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voco Gold Coast

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Traveller (636)
360
Panoramas (5)
Dining (73)
Certificate of Excellence

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Certificate of Excellence
Check in to an experience at voco™ Gold Coast At voco™ Gold Coast, get comfy, get social and get relaxed. Stay in rooms that are modern and unstuffy; perfect for robe-wearing lazy mornings with a good espresso and a paper. Gather in restaurants and bars designed for socialising and celebrating. Get out and glide down the coast with ease on the light rail. Blend me-time with us-time at voco™ Gold Coast.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
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Special Offer:Book Direct and Save
Hotel deals
2,215Reviews
1,009Photos
52Q+A
100Room tips
Traveller rating
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Popular mentions
Friendly & efficient check in, well appointed comfortable room. Dinner in Cliffords bar & grill was excellent. Good food, good service & reasonably priced. Breakfast in the lobby café was also excellent. The hotel is well located. Nothing to fault really.
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I never stayed when it was the old watermark so can’t compare the old with the newly refurbished but overall it was a pleasant stay. Quick and friendly check in. The lady gave my kids their in-house short bread made from their own honey up in the roof top. I thought that was
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Response from vocogoldcoast, Front Office Manager at voco Gold Coast
Responded yesterday
Hi Uyenneth, Thank you for your recent stay with voco Gold Coast! It is lovely to read that you had a quick and friendly check in and that you enjoyed our handmade arrival treat! We are home to 300,000 bees and we harvest our own honey here on site which is a key component to the shortbread biscuit! I also appreciate your feedback about the bathroom and car park. I will be sure to pass these comments on to our senior leadership team for their consideration. It is the gift of feedback that allows us to perform at our highest, for this I thank you and I personally look forward to welcoming you back to voco Gold Coast in the near future. All the best! Ashley Hayden Front Office Manager voco Gold Coast
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Poor customer service, Unprofessional hotel staffs Do not respect customers, Its not to comfort to stay. Hotel management do not hear your problem. Hotel rooms are not comfort and rooms are not clean and nett
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Response from vocogoldcoast, Front Office Manager at voco Gold Coast
Responded yesterday
Hi Giri B, Thank you for sharing your experience at voco Gold Coast. It is certainly disappointing to read that based on your feedback, we fell far short of our high standards and have unfortunately let you down on this occasion. After looking into your account, I can 100% confirm that we made a mistake with your reservation. I understand that it was organised for you to move to a different room, however this information was mistakenly missed the following day. Please be assured your feedback has been communicated to the team as to ensure that a re-occurrence does not happen again. I am sad to read that you have stated that the staff and management do not respect our guests as I can confirm that we attempted to contact you on multiple occasions, both by phone and letters, to apologise for our mistake and wanted to offer you a range of alternatives and compensation as we would have loved to be able to have make you stay more comfortable. It is never our intention to have a guest leave disappointed and for that I am very sorry. Should you ever want to return to voco I would love the opportunity to welcome you back. Kindest regards, Ashley Hayden Front Office Manager voco Gold Coast
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The Deluxe rooms in this hotel have been tastefully refurbished with walk in shower. Good selection of tv channels and convenient location to central Surfers. Tram stop at door. Staff are friendly and accommodating. Only negative I would have is 1000am check out is a little
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Response from vocogoldcoast, Guest Relations Manager at voco Gold Coast
Responded 4 days ago
Dear Eurocruise, Thank you for taking the time to leave a review of your stay at voco Gold Coast. I agree that our newly refurbished deluxe rooms are very well designed. We love to provide a spacious room yet have everything that you need to have a luxurious stay. I would love to personally welcome you back to voco Gold Coast in the near future. Kind Regards, Mac Wahlheim Guest Services Manager voco Gold Coast
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Great location, clean open lobby and good restaurant options. Checked in very efficiently by Lisa and bags were offered to be taken swiftly by Christopher. Room was exactly what we needed and the view was great. Would return, #itsHonest
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Response from vocogoldcoast, Guest Relations Manager at voco Gold Coast
Responded 4 days ago
Dear itsHonest, Thank you so much for this wonderful feedback and mentioning our hosts by name. Whilst we love positive feedback it's always great to have our superstars named. Our voco experience is to have a grand entrance and professional service. I look forward to welcoming you back in the near future. Kind Regards, Mac Wahlheim Guest Services Manager voco Gold Coast
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12345685
No there isn’t you will have to go out of the hotel but there are two exits to go through and it’s not that horrible
1 vote
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One block from the hotel there is public parking, Bruce Bishop. You can buy 3 day parking (which we did). It cost the same as a one day parking at the Vocco. It is literally 5 min (or less) walking so you are next door.
0 votes
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Hi there, our room price included buffet. Not sure how much of the ocean you can see from the hotel. We had canal facing room with a great view of the mountains. The pool has sunlounge chairs and sunshades.
1 vote
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Thanks. U have read similar complaints about this issue at this motel, I think i will change to my other motel choice which is The Island Gold Coast. Thanks.
1 vote
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Is the pool heated?
Yes.
1 vote
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12345611
"Customer service at hotel can Lie you. Better to find other hotels rather then this"
"Deluxe rooms have been refurbished"
"Probably the higher up the better but all rooms have a view except the lower ones."
"Try the pork belly from the bar."
"High floor facing the ocean."
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PRICE RANGE
US$ 89 - US$ 279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
watermark hotel and spa gold coastwatermark hotel gold coastwatermark hotel surfers paradise
LOCATION
AustraliaQueenslandGold CoastSurfers Paradise
NUMBER OF ROOMS
389
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