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Novotel Surfers Paradise

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Novotel Surfers Paradise
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273 Reviews from our TripAdvisor Community

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Showing 258: English reviews
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Sydney, Australia
Reviewed yesterday NEW

After 3 weeks in Asia my family and I decided to mellow on the Gold Coast before heading home. We picked the Novotel because of location and family room and were not disappointed. Good room, great pool, excellent breakfast, it ticked all the boxes.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Paulhk2014
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Paulhk2014, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your feedback with my Team as I am sure that they will be very pleased that you enjoyed your time with us after...

Reviewed yesterday NEWvia mobile

Stayed 3 nights. Location is perfect close to everything. Kids loved the pool and tennis court. Housekeeping exceptional. Reception check in and out very quick. Brekkie buffet was superb. Only downside was room was a bit dated and needs a bit of TLC. But we only slept there and we're out most of the time.

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Helpful?
Thank Amanda C
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Amanda C, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests with Families. I will share your feedback with my Team as I am sure that they will be very pleased that you enjoyed your time...

Reviewed yesterday NEWvia mobile

Seaview rooms are great, the hotel prices are reasonable and service is great. Staff are friendly and late checkin / checkout is easily managed. Location is great and higher floors have excellent views.

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Helpful?
Thank shawankit
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear shawankit, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your feedback with my Team as I am sure that they will be very pleased that you enjoyed your time with us -...

Sydney, Australia
Reviewed 2 days ago NEW

Was a great hloiday especially because of our room was so clean and tidy was like brand new was serviced everyday buy such friendly staff great , we also had an excellent view so glad we stay at the novetel surfers pariadise .we had breakfast included and was the best you could ask for , the staff both in the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank K6713XHianc
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear K6713XHianc, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests! I will share your comments with my Team as they will all be very pleased to hear that you thoroughly enjoyed your stay with us...

Tinonee, Australia
Reviewed 3 days ago NEW

Fantastic stay with the Novotel and will definitely be back, very clean and even with renovations taking place we had no disruption to our stay at all. All staff were extremely friendly. Thanks heaps.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank A876VFjenniferg
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear A876VFjenniferg, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests! I will share your comments with my Team as they will all be very pleased to hear that you thoroughly enjoyed your stay with us...

Kuala lumper
Reviewed 4 days ago NEW

I stayed at the hotel for 4 days around Easter,The hotel is convent and close to all ammenities carpark /supermarket etc etc . a Good Friday made the service difficult but everything else was excellent. Lots of kids staying so guests a bit noisey

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kiwikulalumper
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear kiwikulalumper, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I will share your feedback with my Team as I am sure that they will be very pleased that you enjoyed your Easter break with us...

Reviewed 4 days ago NEWvia mobile

OVERALL HUGE DISAPPOINTMENT AND INCONVENIENCE!! . Was not expecting such poor service and room quality from a Novotel. - Staff weren't very welcoming or friendly - Of the 5 elevators only 3 working at the time of our stay - The rooms are run down and outdated - Beds are uncomfortable and need replacing...At 8PM upon return from a night...

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Helpful?
Thank Ruby P
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Ruby P, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel and the services therein did not live up to your expectations. I am sorry that you had an issue with the bed base during your stay, please accept my sincere apologies...

Greater Sydney, Australia
Reviewed 5 days ago NEW

Room was small and especially the bathroom for a family was a problem. Terrible shower, why can't you put shower hoses in your hotels? For the first 2 days we couldn't get our room serviced until after 5pm, reason given was the cleaners must do the checkouts first. You don't seem to have enough staff in this case, so we...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank burkesj
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear burkesj, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that the Hotel and the services therein did not live up to your expectations. I will share your comments with my Executive Housekeeper, please accept my apologies that you were unable to have your room...

Brisbane, Australia
Reviewed 5 days ago NEW

Must visit, great location, staff very friendly and at time of stay value for Money. Food courts at your service. beach close. Public Transport at your door step. Walking distance to the beach. I will definitely be looking at going back and staying here again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank debbiebR2534GT
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear debbiebR2534GT, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback. I will share your comments with my Team who, I am sure will be very pleased to hear that you enjoyed your time with us. Thank you for your...

Listerfield
Reviewed 6 days ago NEW

This apartment is just solid gold, yes it needs a bit of paint and love but it has all the space you need for 8 people with you own everything, I mean everything, 4 beds all with bathrooms, three levels, the top being your own huge sun deck and spa! Seriously worth a stay

Review collected in partnership with Accorhotels.com
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1Thank Dan M
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear Dan M, Thank you for taking the time to write a Trip Advisor post following your recent stay at in one of the Penthouses at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I will share your comments with my Team as I am sure will be very pleased to hear that...

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Deluxe Family Room (85)
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Pool (25)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Novotel Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: ₹ 5,707 - ₹ 15,268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surfers Paradise 4*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Orbitz, HotelsforEveryone, Agoda, Hotwire, Hotels.com, Travelocity, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Novotel Surfers Paradise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Surfers Paradise Gold Coast
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surfers Paradise staff and other travellers.
48 questions
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Questions? Get answers from Novotel Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get rooms on a high floor”
RMansingka, 17 Apr 2017 | Read review
“High Floors With Beach Views”
iflentjar14, 6 Apr 2017 | Read review
“Try and get a high floor facing the beach.”
BDT111, 4 Apr 2017 | Read review
“Ask for a room near the top level, but there are views from manyt of the lower levels too..”
ShepLapstone, 3 Apr 2017 | Read review
“High floor”
Jesterinoz, 24 Mar 2017 | Read review
5 of 5