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Reef Palms

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#3 of 68 Hotels in Cairns
Certificate of Excellence
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530 Reviews from our TripAdvisor Community

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There are newer reviews for Reef Palms
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Showing 481: English reviews
Reviewed 30 March 2015

We stopped by on our way to Great Barrier Reef, also in return. This is lovely and well-maintained, family-owned motel in a convenient location. Rooms are spacious and clean, bed is good to sleep and even breakfast is good in this peer group. One of the owners, Sharon, is truly hidden gem, friendly and helpful. She provided us with many...

2Thank Helsinkifoodies
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for staying with us, I am sure Colleen and Rob looked after you very well in our absence and we hope you enjoyed the rest of your stay.

Taroom, Australia
Reviewed 23 March 2015

My husband and I had our 34th wedding anniversary and stayed here for 5 nights. The managersCollenand Rob could not have been more helpful kind and efficient. cycloneNathn caused some problems with our plans but Collen as able to suggest and book any thing we asked form. she busses us around dropped u aces waited whiles we shopped and did...

1Thank Fluffyduck54
Sharon H, Manager at Reef Palms, responded to this review

Well Hello and we do hope to see you back here each year now to celebrate!! The type of service you experienced from the managers is what is offered to all guests so thank you for your endorsement. Maybe for your 35th we could send you both sky diving just have to make sure no cyclones are around!

Retford, United Kingdom
Reviewed 17 March 2015

We arrived at 9.45am well before we could check in but this was not a problem as the staff said leave your luggage and we will look after it for you. We were offered a cup of tea by Colleen who manages the hotel with Rob her partner.We found pout quickly that what they did not knlow about Queensland and...

2Thank Brian W
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review of the Reef Palms and it's staff which you have experienced what our staff offer to all guest's and hope that you come back soon to see us and enjoy more of what Cairns has to offer and enjoy the rest of your holidays.

Lochau, Austria
Reviewed 15 March 2015

Nice mid-size motel in good neighborhood of Cairns, close to city center, friendly and helpful managing couple, convenient and free shuttle service into city and to airport, well equipped rooms, nice pool, good BBQ facilities

2Thank Otti41
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking the time to review your stay with us. We do hope that you will come back and see more of what Cairns has to offer soon and what we here can do for you to have a great holiday.

Reviewed 5 March 2015

The hosts are very supportive, gave lots of advice, we felt very welcome. Also shuttle to airport and city is offered for free. City is 30min walk away. Rooms are ok, nothing special. We can recommend this hotel. Nothing more to add to this review.

Thank DRJS2014
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking time to review the motel and will pass on to the hosts your comments and hope that you will come back again to experience more of Cairns.

Perth, Australia
Reviewed 2 March 2015

We were travelling as 2 couples travelling the east coast and the facilities here were brilliant. Very comfortable and had everything you needed. The women on the reception upon check in was lovely and helpful and the majority of the staff were friendly. The only thing putting us off staying here again was when we checked out and an older...

1Thank Ashc C
Sutton, United Kingdom
Reviewed 2 March 2015

We stayed here for four nights. Managers were very welcoming and helpful with good advice on restaurants and activities in the area. Shuttle to centre is very good and free wifi much better than some we stayed in. Motel room was very spacious, clean and very well equipped. Shared laundry was good and easy to use. This is an excellent,...

Thank AlisonNZ52
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking time to write a review. I'am glad to read your comments on cleanliness and our staff offering advice we do take pride in these area's so come back and say Hi sometime!

tacoma, wa
Reviewed 1 March 2015

This was the first stop in our 5 weeks in Australia and we were quite happy with the hotel. We arrived after the lobby had closed at night but were able to use the night box to get into our room. We were on the 3rd floor with no elevator, it was hot that night and our bags were 50...

2Thank poch300
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review we do hope you enjoyed your time here but 5 weeks probably went to quick!! We do try to give guest an amazing experience whilst staying here and glad you enjoyed what we could offer so hope you get a chance to come back again.

Reviewed 25 February 2015

Although the property is not right on the water, it is within a five minute walk of the Esplanade. It is extremely convenient to the city center and the hotel provides a shuttle service - one-way. They do not provide the shuttle service for the return, but understandably it is better that they staff the hotel for guests, than to...

Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for taking the time to review your stay here at the Reef Palms. Your Host's have your best interest at hand here and offer the same level of service to all guests. The 7pm close of reception is on weekends only with the wifi being free to all guests once they have checked in it can...

London, United Kingdom
Reviewed 17 February 2015 via mobile

Nothing especially special about this place. The rooms are clean and comfortable, had a good night's sleep, staff friendly etc. my only comment would be that the airport transfers they offer are not for all flights and run at set times. Otherwise no complaints.

1Thank Rob D
Sharon H, Manager at Reef Palms, responded to this review

Hello and thank you for your review. As we offer a free shuttle service on checkout to the airport at major departing times being 8/9/10am we are unable to meet everyone's flight times but we do have quick service from the local taxi company at a reasonable price being close to the airport. Our staff offer great advice on tours...

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,310 - ₹ 7,489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose bottom level as there is no elevators.”
 of 5 bubbles AngusSeattle, 14 Jan 2017 | Read review
“No elevator, so if you have a problem with stairs, ask for a ground floor room . . .”
 of 5 bubbles IRMO12HD, 10 Jan 2017 | Read review
“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
“Just go if you are in town”
 of 5 bubbles BasilHenry, 4 Nov 2016 | Read review
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