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Reef Palms

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#3 of 68 Hotels in Cairns
Certificate of Excellence
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519 Reviews from our TripAdvisor Community

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There are newer reviews for Reef Palms
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Showing 472: English reviews
Visalia
Reviewed 30 September 2015 via mobile

Very friendly and helpful staff with modest accommodations and price. Compared to other hotels in this price range it would be ranked a 5, but I rank a 3 when compared to all (more expensive) options. Room was quiet, tidy and bit aged, but we did not book this to have luxury accommodations. Hotel is located about a 10-15 minute...

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Helpful?
1Thank Michael I
Sharon H, Owner at Reef Palms, responded to this review

We are very pleased we were able to help you enjoy your stay with us at Reef Palms and hope to see you again in the future.

Singapore, Singapore
Reviewed 30 September 2015

As we reached the reception, Colleen gave us a very welcoming atmosphere, and made us feel that we will surely be taken care of during our stay at Reef Palms. The room given to us was big and it was just beside the pool which was awesome as it gave us quick access to have a quick dip after a...

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Helpful?
Thank miltoncaluya
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing - we always try to share around items left by guests such as washing powder etc - helps your holiday dollar go further.

Singapore
Reviewed 30 September 2015

Great place to be in, 10 minutes from the airport, 10 minutes from the central area. Nice and comfortable rooms with helpful staff. You can book your day tour from the hotel and make the necessary arrangements. The swimming pool was great as well. We really enjoyed our stay there. The only comment I have is for the breakfast and...

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Helpful?
Thank adrianwn
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and glad you enjoyed your time in Cairns. Sorry about the internet, I know we had a server problem that took a couple of days to rectify - the joys of living in a country town rather than a big City I'm afraid.

Reviewed 28 September 2015 via mobile

The friendliest staff I have ever encountered. It was a homely experience and handy location to bus into town and to northern beaches. The rooms were spacious and the pool refreshing. A fantastic place to end our holiday. We plan to return next year.

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Helpful?
Thank Kedinsky
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, I'm sure Colleen would love to have you come back next year to stay with us.

Napier, Hawke's Bay, New Zealand
Reviewed 18 September 2015

Very friendly reception staff and comfortable, ground floor room near the car park. Ideal for us as we were really only using this as a base. Great to have a shuttle bus facility to The Esplanade at 6.30pm - with only about a $10 taxi ride back after dinner, you don't need to be in the centre. Flight path overhead,...

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Helpful?
Thank Jacquie S
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, it is always a pleasure to have our neighbors from "across the ditch" i.e. New Zealand come and stay.

Darwin, Northern Territory, Australia
Reviewed 15 September 2015

We stayed here for the first couple of nights of our holiday. It was easy access from the airport and two blocks from the Esplanade. We had a hire car so the drive in to town was not far. The motel offers lifts into town with their courtesy bus and also have the bus timetable readily available. The room we...

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Helpful?
Thank Amber H
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, I know all the staff at Reef Palms and in particular Colleen will appreciate your review. We hope to see you again.

Maisons Laffitte
Reviewed 14 September 2015

We appreciated the availability and friendliness of Coleen (and other staff we don't know the names) and her efficiency to provide good advise and organise activites for us (including driving the hotel bus back and forth to the marina). Hotel is very close to airport but requires a 20 mn walk to go downtown, although it was no a problem...

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Helpful?
1Thank TourteAuxCailles
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, Colleen is our Trip Queen and loves nothing better than to help guests book trips or give them a driving plan if wanting to self drive. I know all the staff will be happy to hear you enjoyed your time with us.

Cleveland, Ohio
Reviewed 27 August 2015

We stayed at the Reef Palms just one night before flying home to the U.S., but we could see how the Reef Palms would be a great place to make home base if you were planning to stay in Cairns for a while. The kitchenette is well-equipped and the rooms are pretty spacious. There aren't a ton of frills here...

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1Thank elsiewashere
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing and staying with us. Just a tip though for all our travelers, in Australia if you request 1st floor we think you mean up one floor - if you want a Ground Floor studio - ask for a Ground Floor studio - just one of the quirks in Australia!

Melbourne, Australia
Reviewed 27 August 2015

We stayed at the Reef Palms for several days between a journey to the top end and also to the Undara Lava Tubes. I have stayed in countless hotels over a long period of travel around the world but the reception at Reef Palms tops the lot. The staff particularly Colleen could not do enough to make our stay as...

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Helpful?
1Thank Bob E
Sharon H, Owner at Reef Palms, responded to this review

I know Colleen and Rob will be very happy that you enjoyed your stay at Reef Palms. Colleen really does try to do her utmost to ensure our guests have a lovely time.

Eardisley, United Kingdom
Reviewed 27 August 2015 via mobile

We chose Reef Palms because of its proximity to the airport as we had an early morning flight, it is no more than 5 minutes drive so it ticked that box. Evening check in was straight forward, a very helpful and friendly receptionist provided eating advice and gave a good first impression. The rooms were clean, spacious and provided exactly...

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Helpful?
Thank Neil R
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, we hope you enjoyed your time in Australia and in particular your stay with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,363 - ₹ 7,399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
8 questions
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Mississauga, Canada
over a year ago
Glasgow, United Kingdom
4 months ago
over a year ago
over a year ago

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Questions? Get answers from Reef Palms staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
“Just go if you are in town”
 of 5 bubbles BasilHenry, 4 Nov 2016 | Read review
“The balcony rooms facing the road are great and make the whole room feel spacious and luxurious (rm 220) - not too much noise either”
 of 5 bubbles 348julians, 1 Nov 2016 | Read review
“Studio room was nice”
 of 5 bubbles timom453, 5 Oct 2016 | Read review
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