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    Cascade Gardens

    175 Lake St, Cairns, Queensland 4870, Australia
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    2/10/2017 3/10/2017
    Traveller (58)
    Room & Suite (36)
    Dining (5)
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    Overview
    • Excellent46%
    • Very good35%
    • Average11%
    • Poor4%
    • Terrible4%
    Travellers talk about
    Public Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Suites
    Kitchenette
    Wheelchair Access
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
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    Tropical Heritage Cairns
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    Rooms
    2 Oct3 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (194)
    There are newer reviews for Cascade Gardens
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    41 - 45 of 174 reviews

    Reviewed 20 September 2016

    The staff here were great - really friendly! They did their best to accommodate you in any way that they could - after taking the midnight flight i was able to check straight in upon my arrival at 9am. The room was very clean and...More

    2  Thank MAI133
    Response from chrismdaniel, Manager at Cascade GardensResponded 21 September 2016

    Thanks for the great review, glad you had an enjoyable stay

    Reviewed 13 September 2016

    Room was light, modern & clean, staff very helpful & friendly , great pool with bbq but outside tables & chairs need upgrading, easy walking to shops & close to esplanade . Had trouble with wifi, & our out look was over bbq roof.

    Thank Beth M
    Response from chrismdaniel, Manager at Cascade GardensResponded 21 September 2016

    Glad to hear you had a good stay. Currently NBN is being transfered over and we have had some issues. Sorry for any incovenience

    Reviewed 13 September 2016

    I stayed for 6 weeks at Cascade Gardens and I was thrilled by everything about the self-contained 1BR unit I stayed in and the property overall. It is located 2 blocks from the Esplanade (for walking, Lagoon and heaps of restaurants), 10 mins walk from...More

    3  Thank BrisbaneTraveller079
    Response from chrismdaniel, Manager at Cascade GardensResponded 21 September 2016

    Glad you had a great stay, hope to see you again one day soon

    Reviewed 3 September 2016 via mobile

    Cascade Gardens Cairns is in a perfect position close to the centre of town. Walking distance to public transport, cafes, restaurants and supermarkets. The staff are very helpful, we, my 2 friends and I asked for 3 single beds in our self contained apartment and...More

    1  Thank Shirley W
    Response from chrismdaniel, Manager at Cascade GardensResponded 5 September 2016

    Thank you very much for your review, glad to hear you had a great stay!

    Reviewed 29 August 2016

    Wow. Very unprofessional manager. I rang to ask about the additional charge made to our credit card which differs from the amount on the confirmation. Had to endure her barrage of 'how dare i demand a refund' (which i didn't even), 'its a worldwide charge...More

    Thank rosie s
    Response from chrismdaniel, Manager at Cascade GardensResponded 30 August 2016

    Thank you for your review we work very hard to please all our guest but there are times when no matter what we do we cant always please everyone. Reading your review its not about the customer serivce you recieved after hours, the free upgrade...More

    Tropical Heritage Cairns
    506 reviews
    #14 of 64 hotels in Cairns
     
    Bay Village Tropical Retreat
    515 reviews
    #28 of 64 hotels in Cairns
     
    Reef Palms
    603 reviews
    #3 of 64 hotels in Cairns
     
    Park Regis City Quays
    540 reviews
    #18 of 64 hotels in Cairns
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$ 103 - US$ 167 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in Cairns
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 40
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Expedia, Hotels.com, Travelocity, TripOnline SA, Cancelon, Hotwire, HotelQuickly and Evoline ltd so you can book your Cascade Gardens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Cairns Region >
    • Cairns
    • Also Known As
    • Cascade Gardens Cairns ,
    • Cascade Gardens Hotel Cairns
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    Traveller (58)
    Room & Suite (36)
    Dining (5)
    Pool & Beach (4)
    Hotel & Grounds (23)
    Bathroom (5)
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    Ask a question
    Questions & Answers
    Kristina M
    22 January 2017|
    AnswerShow all 7 answers
    Response from CascadeGardens | Property representative |
    Yes we have free wi fi for every guest.
    0
    Votes
    Nikeety
    14 December 2016|
    AnswerShow all 4 answers
    Response from CascadeGardens | Property representative |
    Thank you for your email . Cascade Gardens does not have a lift we are a small 2 storey building with internal stairs. However we can check the dates for you and if we have availability we can book a ground floor apartment... More
    0
    Votes
    Sharon G
    24 August 2016|
    AnswerShow all 2 answers
    Response from Russellberry | Reviewed this property |
    hi sharon . we arrived in cairns well after midnite there were plenty of cabs outside the terminal. just a short drive to cascade gardens think it was under twenty bucks. lock box is very easy to access after hours. enjoy... More
    2
    Votes
    Room Tips
    "Travelers with luggage should know that there is no lift, so be prepared to carry your bag up stairs or..."
    Read review
    "There are only a few rooms that face onto the Swimming Pool, book early if you want one of these!"
    Read review
    "Ask for an updated room with a view of the mountain, you get a partial view of the colours of the sunset as..."
    Read review
    "Enquire before booking about the beds. Only book a room with a newish bed and book on that condition."
    Read review
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