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Tropical Heritage Cairns

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#15 of 64 Hotels in Cairns
Certificate of Excellence
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Tropical Heritage Cairns
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489 Reviews from our TripAdvisor Community

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Showing 440: English reviews
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Blenheim, New Zealand
Reviewed 1 week ago via mobile

Being greeted here after a long day traveling by a big smile was well received...... so often receptionist are in the wrong job and don't welcome you and first impressions are so important so 10 out of 10 for the Lady who greeted us, she was really helpful. Room couldn't be faulted, it's clean - comfortable and quite. I'm fussy...

Thank Lawrence R
Reviewed 2 weeks ago via mobile

Perfect hotel for our family of 5. We had a two bedroom suite with two bathrooms. The staff were friendly and accommodating. They helped us book a last minute Great Barrier Reef tour, and offered wonderful recommendations for activities. I highly recommend this hotel.

Thank Debbie B
Cairns, Australia
Reviewed 3 weeks ago

Our family of 4 stayed here for a week before Xmas 2016. The rooms are nice enough, the decor is a lil bit old but still functional. The room was clean and of a decent size, the kitchenette is small but has pretty much all you need. There is a small pool with a bbq area as well. It is...

Thank Bungchow
sheridan295, Manager at Tropical Heritage Cairns, responded to this review

Thank you for your comments. Officially we are actually in the CBD and I have walked to the Esplanade on many occasions but I have never done it with small children. 10 minutes max at an easy pace. Thanks again.

Darwin, Australia
Reviewed 21 March 2017 via mobile

Close to the CBD but on a quiet street this hotel is great value for money. Rooms are surprisingly spacious and clean, the grounds are well maintained and the pool and spa area are very good. The staff are great, very friendly and helpful. A very enjoyable stay and highly recommended.

Thank BazzaDarwin
sheridan295, Manager at Tropical Heritage Cairns, responded to this review

Great Review. Thank you so much for your generous comments. You have summed the hotel up in a nutshell. Big rooms, great location, clean and excellent staff.

Sydney, Australia
Reviewed 6 March 2017

This hotel is excellent value for money. It's an older hotel but clean and well appointed, and the rooms are pretty spacious with comfortable beds. It's convenient to downtown, an easy 10 minute walk, included in the pick-up lists of all the tours we booked, and just a nice quiet home base. Service was cheerful but a bit slow sometimes,...

Thank Canada-Oz
sheridan295, Manager at Tropical Heritage Cairns, responded to this review

Thank you for your review. Value for money seems to be a common thread throughout our comments. This is because we offer excellent , clean rooms, comfortable beds and a convenient location at very good prices. Thanks for noticing.

Reviewed 23 February 2017

Clean and fine. Not right downtown but walkable. Large room with kitchenette. Beach/pool towels freely available for your excursion which was nice. Didn't try breakfast but understand it to be minimal. Great breakfast shops in town.

Thank Lynn B
sheridan295, Manager at Tropical Heritage Cairns, responded to this review

Thank you for your review. The kitchenette rooms can save a lot of money when you don't have to buy 3 meals a day in cafes and restaurants. Glad you enjoyed your stay.

Reviewed 18 December 2016

This place is a gem , had a night out in town and came upon this hotel, it ticked all the boxes. Loved receiving fresh milk for my morning coffee. Will certainly stay here again. The staff were brilliant, the room was clean the bathroom was excellent nice big white fluffy towels, better than some of the supposedly 5 star...

Thank Mollymoo_10
sheridan295, General Manager at Tropical Heritage Cairns, responded to this review

Thank you very much for your wonderful comments about the Tropical Heritage. It is a great feeling to have our efforts appreciated by those we serve. I hope to see you again the next time you come to Cairns. Thank you again James Munro General Manager Tropical Heritage Cairns

Reviewed 3 December 2016 via mobile

We had family apartment for 5 pax: 1 room with 2 single beds, 1 room with double bed, 1 single bed in the living/kitchenette/dining area. Compact yet enough space. Basic place, good beds, clean, basic kitchenette, reasonable location, good service (bed made up, toilet cleaned, towels replaced, working safes). We didnt spent much time in apartment so it is good...

Thank Poon P
sheridan295, General Manager at Tropical Heritage Cairns, responded to this review

Thank you very much for taking the time to share your experience staying at the Tropical Heritage Cairns. Thank you James Munro General Manager

Keighley, United Kingdom
Reviewed 27 November 2016 via mobile

Lovely spacious rooms with a balcony and small kitchenette. The facilities were very good but the kitchenette could have been improved with a small hot plate to cook on. The staff were very friendly and welcoming.

1Thank Andrea W
sheridan295, General Manager at Tropical Heritage Cairns, responded to this review

Thank you very much for taking the time to share your experience staying at the Tropical Heritage Cairns. I am glad that you enjoyed your stay in one of our suites and we hope to see you again in the future. Thank you James Munro General Manager

Reviewed 31 October 2016 via mobile

Clean hotel and on the cheaper side but the service was deplorable. Was charged $15 for a toll free phone call and another $15 for a 'continental' breakfast that consisted of toast and make it yourself coffee. Unripe fruit, no yogurt (was advertised as having), very poor. Not worth the money IMO.

Thank Patopico
sheridan295, General Manager at Tropical Heritage Cairns, responded to this review

I am sorry that the service didn’t live up to your expectations. The staff member you dealt with has been spoken too about their service. Yes our breakfast is very simple but it is also very affordable at $7.50 per person. It is available for everyone looking but there are many other options available in the city a short walk...

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  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 

Additional Information about Tropical Heritage Cairns

Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 4,769 - ₹ 7,604 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#4 Best Value Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Tropical Heritage Cairns staff and other travellers.
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Questions? Get answers from Tropical Heritage Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Has an elevator so all rooms are accessible.”
Canada-Oz, 6 Mar 2017 | Read review
“Quiet hotel clse to all resturants and the boardwalk”
TracyR687, 16 Sep 2016 | Read review
“Any issues at all, just talk to the reception staff. They are friendly, and professional”
tasmedic, 23 Jul 2016 | Read review
“Ask for a refurbished room, (1 bedroom suites ).They don't have as good a view, but it's quieter & warmer on the north side of the building.”
christinefC2217CH, 22 Jul 2016 | Read review
“all rooms are almost similar.”
rishilobo, 2 Mar 2016 | Read review
5 of 5