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Reef Gateway Apartments

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101 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Gold Coast, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2016

Forget the pretty photos, these apartments are run down and neglected. Old, unreliable air conditioning. A stove out of the Ark. few pots or pans, little cutlery and chipped and old ceramics. Safe doesn't work and dirt in all the in-accessible corners. Wifi needs you to go downstairs to the pool arera. I guess these are strata title and depend... More 

Helpful?
1 Thank oldtony77
newcastle
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 October 2016 via mobile

We had a 2 bedroom apartment here for 5 nights, the manager Bob was pleasant and helpful. The apartment was spacious and clean, the beds comfortable and we had a kitchen and laundry. It was quiet and had a lovely pool area, its about a 15 min walk into the city centre. Its not really fancy, but I think its... More 

Helpful?
Thank NewcastleDaiseygirl
Cairns, Australia
1 review
Reviewed 12 October 2016 via mobile

Came into the reception to enquire about a room for this weekend. Online it told me that there were rooms available for what I was looking for and I was in the area so I went in. When I got to reception there was nobody there so I had to call a number to see someone. When someone finally attended... More 

Helpful?
Thank georgiawood98
Diamond Creek
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 May 2016 via mobile

Arrived early and was able to get into our room,no aircon on and hadnt read manuel to turn on 3 switches to get a very old noisy ac working.Went down to ask for help manager resentedly came up and got it working but was very sarcastic.Asked help with suggestion for lunch got told plenty of eaterys but he didnt get... More 

Helpful?
2 Thank Gail W
A TripAdvisor Member
Reviewed 30 April 2016 via mobile

Stayed for 6 nights with hubby and 2 kids. Great location close to everything. Lots of room. Minor things to look at - aircons are v noisy, no ceiling fans in b/rooms. Main b/room needs a block out curtain and shower screen isn't long enough - hard to stop it going all over the floor! Oh and a small hot... More 

Helpful?
1 Thank A TripAdvisor Member
Forrest Beach, Australia
Level Contributor
115 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 February 2016

Had an appointment at Cairns Base Hospital, wow it was just across the road. Very handy to restaurants and not far from shops. The reception staff were great and very organised. We had a two bedroom apartment ground floor. It was very spacious, clean and extremely quiet. The grounds are extremely tidy and plenty of off street parking. Very secure... More 

Helpful?
3 Thank Carol D
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2015 via mobile

On a recent stay found the place to be too far from the centre of Cairns, the room was well below average with mould covering the bathroom window, grout and the shower leaking. Trip hazards everywhere with raised drains on walkways to the rooms, and an uneven floor in the bathroom. Dodgy air-conditioning, ceiling fans that are scarily loose and... More 

Helpful?
1 Thank Infrequency
Sydney
Level Contributor
188 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 1 October 2015 via mobile

We were quite worried about staying here given the last review but our fears were unfounded after we settled into our nicely renovated room. I think all the apartments are different and the one we stayed in was very modern and comfortable facing the pool on the ground level. There was even free wifi and we enjoyed the quiet surroundings... More 

Helpful?
2 Thank AustTrail
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2015

Rm 5 infested with bed bugs, woke covered and bitten. Management deny then retracted accusing me for bringing them. Bad treatment and refusing to handle this situation was deplorable. Infestation had six stages, previous guests should contact the health department for advise. He gave no instructions and did not file a incident report, lack of knowledge on subject resulted in... More 

Helpful?
3 Thank Pamela G
Port Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2015

Three families stayed one week. First night room 5 had bed bugs, response by management was to blame the guest, a new room had to be asked for - bed bugs were a full blown infestation. No apology or help offered, clothing and luggage needed to be cleaned at own cost or disposed of. On day 6 two wallets went... More 

Helpful?
1 Thank Steve P

19 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
We can offer you self-contained holiday accommodation in 1 or 2 bedroom apartments that contain everything that you want to make your holiday as enjoyable as possible. We are located an easy 15 minute walk from the centre of Cairns and the stunning Esplanade Lagoon, and just one block from the Esplanade. Your apartment can be a ground floor apartment with patio, a balcony apartment or a townhouse style apartment. For the person who likes to keep in contact with work and friends, we offer wireless internet in all apartments. All apartments are fully air-conditioned with ceiling fan in the lounge room. Included in each apartment is a full kitchen, laundry and a large lounge room with free Austar cable television. Relax by our floodlit salt water swimming pool complete with spa. The adjoining gas barbecue, surrounded by tropical plants, is in the pool area, and is set in the centre of the property far away from the sounds of traffic. We have an accredited Tour Desk, where we can assist you in the selection of the best tour for you. We do not have preferred operators, so our advice is unbiased and the service is free of charge. All major tour operators will pick you up from our front door and return you to your accommodation at the end of the day. Car hire can be arranged, and we will assist you with maps and advice to help you plan your self-drive excursions. Hire car pick up from the Airport can also be arranged. ... more   less 

Additional Information about Reef Gateway Apartments

Address: 239 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,469 - ₹ 9,469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef Gateway Apartments 4*
Number of rooms: 23
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Also Known As:
Reef Gateway Apartments Cairns
Hotel Style:
#28 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Gateway Apartments staff and other travellers.
2 questions
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Dorchester, United Kingdom

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Questions? Get answers from Reef Gateway Apartments staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't accept unit 9”
 of 5 bubbles oldtony77, 26 Oct 2016 | Read review
“All rooms looked very quiet and private. No problems with parking”
 of 5 bubbles 6carold, 9 Feb 2016 | Read review
“pool room.”
 of 5 bubbles pamelag4, 21 Sep 2015 | Read review
“Renovated room by poolside”
 of 5 bubbles stevepZ757XR, 13 Sep 2015 | Read review
“Bottom floor rooms have patios”
 of 5 bubbles SarahS958, 19 Aug 2015 | Read review
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