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Pullman Cairns International

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#5 of 68 Hotels in Cairns
Certificate of Excellence
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Pullman Cairns International
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1,908 Reviews from our TripAdvisor Community

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Showing 1,748: English reviews
Morayfield, Australia
Reviewed 3 days ago NEW

For a five star hotel it has been leef to go by the sea.its a shame such a grand hotel has been let go also the restaurant staff on more then one occasion did not bring me the bill but instead sendind me to the bar to pay my bill is this 5 star service????

Review collected in partnership with Accorhotels.com
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Helpful?
Thank chriswD1881II
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi chriswD1881II Thank you for your review, I am disappointed that your stay did not meet expectation, please accept my apologies. We appreciate your feedback on areas needing improvement and rest assured we are working to address these. I am also disappointed that you were asked to settle your bill at our bar rather than this being brought to your...

Alpine, Utah, United States
Reviewed 5 days ago NEW

Professional staff. Clean room, but needs some updating, nice bathroom, great maid service - everyone was helpful. We visited right after New Year's. It's probably one of the highest season periods for Cairns, I'm thinking. Lots of people everywhere. We asked the desk clerk about really wonderful restaurants and she suggested a certain one, if we love seafood. We do!...

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Helpful?
1Thank DeeDee J
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi DeeDee J Thank you for your review, I am delighted that your stay with us was enjoyable and team were welcoming and helpful with recommendations for places to eat! We appreciate your comments on areas we can improve and please rest assured we are working to address these. Thank you once again for your feedback and we hope to...

Toronto, Canada
Reviewed 1 week ago

The Pullman Cairns hotel was very conveniently located by the water where there were touristy restaurants and shops! The hotel staff were very friendly! The hotel was also nicely decorated for Christmas! Wifi in the room was pretty good (just a bit weak from the bathroom). The juicer in the buffet breakfast was amazing! We would recommend this hotel!

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Helpful?
Thank Banhwagon
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Banhwagon Thank you for taking the opportunity to review our hotel, I am delighted that your stay with us over the Christmas period was an enjoyable one. We appreciate your comments and look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Adelaide, Australia
Reviewed 1 week ago

A great experience from the time of phone booking to check out. All staff from reception, portering & resaturant were immaculate, personable and highly professional. Superb breakfast. Faultless experience.

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Helpful?
1Thank Trevor C
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Trevor C Thank you for your review, I am delighted that you had an enjoyable experience with us and we look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Reviewed 1 week ago

This hotel is in desperate need of renovation; the rooms, the lobby, the restaurant, the pool, the exterior of it is all run-down and pretty shabby. The elevators are dodgy - the panels don't work properly and when the doors open, you can still see the elevator shaft moving downwards! The pool ladders are rusting and falling off their bolts....

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Helpful?
1Thank Michelle S
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Dear Michelle S Thank you for taking the opportunity to provide feedback on your stay with us. I am disappointed that you experience did not meet expectation, and you found the hotel to be run down and shabby. Although the hotel is older we do ensure to maintain our facilities. The pool ladder you are referring to has been fixed,...

Crawley, United Kingdom
Reviewed 1 week ago

This was a bit of luxury on our tour of Australia - and it did not disappoint - very reasonable breakfast buffet at $22pp Close to everything and easy walking distance to the shops and restaurants. Only problem I saw was the pool had no bar and a phone to call for food/drinks etc.. This was chore as you would...

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Helpful?
Thank Deanmcc007
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Deanmcc007 Thank you for your review, I am delighted that you had an enjoyable time with us! We appreciate your feedback regarding a bar to the pool area, and will take these comments into consideration. Thank you once again and we look forward to welcoming you back when you next visit Cairns! Kind Regards Leissa Prouchandy Guest Experience and...

Australia
Reviewed 1 week ago via mobile

I stayed at Pullman for two nights with 9 year old daughter. First night the air conditioner sounded like a jackhammer. All night. Spoke to reception about it in the morning and they promptly got an engineer in. They couldn't fix it so we were moved to another room (upgraded) promptly. Although we were tired from the lack of a...

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Helpful?
Thank jilaAustralia
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi jilaAustralia Thank you for your review, I am sorry that your initial room had issues with the air conditioning, but I am pleased that our team were able to promptly arrange an alternative room for you, and the remainder of your stay was an enjoyable one. We appreciate your feedback regarding the beds, and please rest assured we are...

Jurong, Singapore
Reviewed 1 week ago via mobile

Almost had a perfect stay, except that you have to pay for WiFi. Breakfast was good and plenty. Housekeeping was excellent. My room was made-up everyday, and bed was comfy and room was very clean. Good job from housekeeping. Overall , wonderful stay!

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Helpful?
1Thank Hasan M
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Hasan M, Thank you for your review, I am pleased that you enjoyed your stay with us and your room was clean and comfortable! I am sorry that we did not explain on check in regarding our wi fi options. We do offer complimentary access to the wi fi for all Le Club guests, Accor's loyalty program which is...

Reviewed 1 week ago via mobile

We stayed in October for the boyfriends birthday interconnecting rooms one for me and one for the kids. From the moment we booked the guy in the phone was so accomodating. As Accor members we were entitled to all benefits also the motel provided a complementary bottle and chocolates as a birthday treat.We walked through the town to have dinner...

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Helpful?
Thank Miriama K
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

Hi Miriama K, Thank you for your review, I am pleased that your stay with us was enjoyable and you had the opportunity to enjoy our facilities! We look forward to welcoming you back again soon! Kind Regards Leissa Prouchandy Guest Experience and Loyalty Manager

Cairns, Australia
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Narelle F
Leissa P, Guest Relations Manager at Pullman Cairns International, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 8,670 - ₹ 15,701 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
Reservation Options:
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#2 Spa Hotel in Cairns
#4 Luxury Hotel in Cairns
#4 Business Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
22 questions
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Questions? Get answers from Pullman Cairns International staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there are remodeled rooms.”
 of 5 bubbles DeeDeeJ_11, 12 Jan 2017 | Read review
“Premium room - 14-16th floors - outstanding balcony views !”
 of 5 bubbles Deanmcc007, 7 Jan 2017 | Read review
“Main street facing rooms give a partial view of the seafront”
 of 5 bubbles 62Stephen, 24 Dec 2016 | Read review
“They are all excellent.”
 of 5 bubbles 950yh, 22 Dec 2016 | Read review
“Ask for a room on a high floor not facing the casino.”
  • View from the Room
 of 5 bubbles keller3, 19 Dec 2016 | Read review
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