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Novotel Cairns Oasis Resort

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2,131 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,900: English reviews
Melbourne, Australia
Reviewed 18 June 2014

Review collected in partnership with Accorhotels.com
1Thank Adi C
Townsville, Australia
Reviewed 17 June 2014

We have stayed at this hotel many times over the last couple of decades. The hotel operated at a great standard, then over the years gradually fell from grace and was dumped as an Accor property. It is back as an Accor Novotel but it needs a refurbishment to properly represent that standard. The rooms are OK and just need...

3Thank harry250
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read that you think the resort has a great location and the best hotel pool in Cairns, we are sorry to learn we did not meet your expectations during your stay. Your valuable feedback about our guest rooms requiring a good makeover will be taken on board when we next review our capital investment plans....

Newcastle, Australia
Reviewed 14 June 2014

We booked this hotel due to the 4 star rating but it was very poor. We were issued a room with 2 double beds. The mattresses were worn, needing replaced, rooms very basic and very disappointing. There was a complimentary cockroach and fleas included. I think the fact the hotel has a pool is the only plus to mention. We...

3Thank Alan C
Leumeah, Australia
Reviewed 14 June 2014

Our family of four love this hotel - the location is excellent; close to the esplanade, supermarket and restaurants. We all love swimming in the beautiful pool with it's sandy beach at one end. The rooms are clean and comfortable. Housekeeping, Groundskeeping and Hospitality (food/beverage) staff are always friendly, helpful and polite. The male staff on the front desk I...

Thank Intrepidexplorer_Mel
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to tell Trip Advisor readers how much your family love our hotel, especially our beautiful pool and central location. While it is also nice to read your comments about how friendly the resort team are, we are sorry to learn you did not receive a 'welcome back' comment or fond farewell from our front desk...

Cardwell, Australia
Reviewed 14 June 2014

The last time I wrote about the cairns Novotel Oassis it was to tell everyone what an exceptional and unique place it was to stay. This is no longer true. My stays were based on the fact that in the past you were able to request rooms up in the treetops adjacent to one of the most amazing wildlife experiences...

5Thank Daryl D
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We acknowledge that the Spectacled Flying Foxes are of environmental and ecological importance and we trust that the Cairns Regional Council and wildlife officers carried out the recent dispersal plan with due care and in accordance with the approved Roost Management Plan. Selected tree branches were pruned to lower levels when the bats were not present, thus encouraging the Spectacled...

Armidale, Australia
Reviewed 11 June 2014

Had a brief 2 day sleep over and found this really great after a long messed up flight we arrived after 11pm yet we were greeted by a very friendly young lady with the best smile , the bed was so comfortable and room was very clean our a/c was a bit noisy but not annoying Breakfast had a great...

Thank leoniecundy65
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is great to read your positive comments about the friendly staff service and how comfy the bed was, we are sorry you did not have time to enjoy the largest lagoon style pool in Cairns. Our pool is large enough to accommodate families down one end (by the man-made beach) and adults at the other end, where you...

Queenstown, New Zealand
Reviewed 11 June 2014

Stopped here foe 2 days for a conference. Room ok but nothing to write home about, TV didn;t work that well and towels pretty worn. Good location to CBD and boardwalk. No wireless and internet connection in room provided by wire which was costly. Conference in hotel was fine but lunch filled a hole, that was about all.

Thank MAMFLanFamily
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is great to read that you liked our central location, we are sorry to learn you had problems with your TV and found the in-room internet was expensive. You will be pleased to discover that Silver, Gold and Platinum members of Accor Hotels loyalty program (LeClub) can access free internet at Novotel hotels within Australia. We look forward...

Taipei, Taiwan
Reviewed 8 June 2014 via mobile

I am no idea why the fan of air condition can create such noisy. I asked to change room, but the other room air condition is same. The brand of air condition is famous, Daikin. So why it can generate such noise that is strange. For the rest of service is good without doubt.

1Thank JamesYoung104
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is good to discover that our staff service "is good without doubt", we are sorry to read your feedback on the air conditioner. We are keen to ensure the fault is fixed, so please contact me personally on 07 4080 1888 so we can find out what room you stayed in. Kind regards,

Kingscliff, Australia
Reviewed 4 June 2014

Stayed here last week as part of a "Special Event" trip to Cairns. While the accommodation is perfectly satisfactory, the facilities (including the pool) are excellent and I could not say enough good things about the service. The whole team, from manager down - especially Gary in the restaurant - absolutely blew us away with their thoughtfulness and generosity. I...

1Thank cmmnsmwilson
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are so pleased to read that the high standard of customer service delivered by our staff made sure your "special event" was so memorable. I look forward to sharing your positive feedback with the resort team. Kind regards,

Sydney, Australia
Reviewed 2 June 2014

I greatly enjoyed my stay along with my family. I had the advice of my travel agent, who is a local, and he recommended I book the deluxe pool side room at the Novotel rather than a 5-Star property I was thinking about. I am glad I took his advice, as it was exactly "as advertised". The end to end...

1Thank Khutan
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Thanks for taking the time to write such a comprehensive, positive review of your stay. I am pleased to learn that you had a great family holiday in Cairns and enjoyed the time spent at the Novotel Cairns Oasis Resort. I look forward to sharing your valuable feedback with the resort team. Kind regards,

555 photos of this hotel

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All Traveller Photos (477)
Hotel & Grounds (69)
Pool/Beach Area (76)
Bathroom (29)
Room/Suite (99)
View from Room (26)
Dining (18)
Family/Play Areas (3)
Other (157)

Management photos: Courtesy of the property manager

All Management Photos (78)
Hotel & Grounds (10)
Room/Suite (20)
Dining (6)
Pool/Beach Area (5)
Other (37)
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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Paid Internet
  • Public Wifi
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 6,956 - ₹ 11,129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
25 questions
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Brisbane, Australia
Moruya, Australia
3 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago

See all questions (25)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a pool view if available”
 of 5 bubbles brucel620, 23 Feb 2017 | Read review
“Rooms by the pool can be a bit noisy during the day”
 of 5 bubbles kryds, 21 Feb 2017 | Read review
“Pool side rooms are much quieter. The very noisy bats inhabiting the trees nearby can be heard from most of the rooms.”
 of 5 bubbles WorldTravelerBert, 21 Feb 2017 | Read review
“try and get one on a high level in the main building”
 of 5 bubbles AngeKane, 15 Feb 2017 | Read review
“Great Pool area”
 of 5 bubbles GregC798, 7 Feb 2017 | Read review
5 of 5