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Novotel Cairns Oasis Resort

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2,149 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,917: English reviews
東京
Reviewed 19 August 2014

Very poor and slow WiFi signal even in the hotel lobby (no idea how fast if you pay for non-free Wi-Fi to use) No early check-in service (they said they would charge us extra if we wanted. I have read a lot of reviews that said they received free early check-in as early as 7am. I felt very disappointed. No...

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Helpful?
Thank 梓
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear 梓, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby, bar,...

Adelaide, Australia
Reviewed 18 August 2014

Great location being a short walk to everything of note. The pool and pool bar are good, the staff very friendly. They definitely struggle with multiple bookings and despite checking out and checking in my room card was constantly deactivated for the next 24 hours. The beds are terrible! Well overdue for replacement - the mattresses are just about springs...

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1Thank 857Monster
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear 857Monster, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about th state of the bed you slept in has resulted in the hotel reviewing the conditions of the beds and a replacement programme which is starting from September onwards. I have spoken to the Front office...

Reviewed 17 August 2014 via mobile

Thought that this was going to be a great place to stay and was a little disappointed. The room was small, the beds were ok. TV was tiny... As was the bathroom.. The pool was freezing... Must admit the pool looked great... Breakfast was fine... Would have second thoughts about going again.

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Helpful?
Thank Alex B
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Alex B, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the size of the TV has been noted and we will be showing our owners our guest feedback where we need to upgrade for our next refurbishment so thank you. I am happy that you...

Adelaide, Australia
Reviewed 17 August 2014

Review collected in partnership with Accorhotels.com
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Thank teresa e
Adelaide, Australia
Reviewed 15 August 2014

Poor organisation and communication by reservation staff. Had made three separate bookings that were all meant to be linked to same room but staff kept wanting us to change rooms. Hotel had also kept my credit card details from making book 6 months prior on Accor website.

Review collected in partnership with Accorhotels.com
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1Thank Glenys W
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Glenys W, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. I am sorry to hear about your experience when you checked into the hotel with your booking of 3 separate rooms; I have reviewed our procedure from time of booking to when our guests arrive to ensure that...

Hastings, New Zealand
Reviewed 14 August 2014

Stayed here for 9 nights in July. Arrived later in evening, an were greeted by two great check in staff. We were given 2 breakfast deal cards(one ate free). The purpose of this stay was to celebrate my birthday, nice bottle of bubbly waiting in our room. We had a pool room view on the second floor which was great....

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2Thank Greg M
Sydney, Australia
Reviewed 13 August 2014

a clean,tidy place to relax after a busy day trip. Friendly staff. Nice big swimming pool. The pity thing is the bar in the middle of the pool did not open probably due to winter season. Internet is a bit slow. Overall, it is a comfortable restaurant.

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Helpful?
Thank Sunny L
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Sunny L, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby,...

Perth, Australia
Reviewed 13 August 2014

Stayed here for 3 nights on our first visit to Cairns. We arrived around 5am in the morning and had booked the hotel for the night before. We were promised a quick check in so we could get off to bed and this was delivered as promised. Room fine, two double beds and pretty quiet overlooking the front of the...

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Thank 28970Julie
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Sunny L, Thank you for taking the time to provide valuable feedback on your stay at the Novotel Cairns Oasis Resort. Your comments about the slow Wi-Fi Service have enabled us to review our speed and we are going to be upgrading by mid-September not only the speed but where you can receive Free Wi-Fi within the hotel lobby,...

Cairns
Reviewed 11 August 2014

Review collected in partnership with Accorhotels.com
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Thank Yvonne S
Victoria, Australia
Reviewed 10 August 2014 via mobile

We stayed here for one night with 2 kids. A mixed bag :- Positive: Staff service, wedges at the swim up bar, breakfast. Negative: Freezing Pool - why don't they heat it?!! Room was tiny, beds soft and towels grey - not white and fluffy! Probably better places to stay....

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Helpful?
1Thank Rebecca B

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 6,261 - ₹ 11,564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and ACCOR so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
25 questions
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Brisbane, Australia
Moruya, Australia
4 months ago
Wollongong, Australia
Atlanta, Georgia
over a year ago

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Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside rooms overlooking pool”
 of 5 bubbles varuna33, 20 Mar 2017 | Read review
“Ask for a room with a view of the pool”
 of 5 bubbles johnellisak, 9 Mar 2017 | Read review
“As for a room in the main building.”
 of 5 bubbles CarmenRaynor, 3 Mar 2017 | Read review
“This is an older and very well used hotel. Lotsa of tour busses stay here. It is pretty tired but, you get what tou pay for.”
 of 5 bubbles TiptonH, 1 Mar 2017 | Read review
“Pool view best”
 of 5 bubbles 664paulv, 25 Feb 2017 | Read review
5 of 5