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Novotel Cairns Oasis Resort

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Novotel Cairns Oasis Resort
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2,063 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,839: English reviews
Bellevue, Washington
Level Contributor
137 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 weeks ago

Overall Novotel is a good choice for a few nights. It is relatively close to everthing and the rooms are clean, comfortable and all have balconies. The front desk, breakfast, housekeeping and kiosk perseonnel are competent, helpful and friendly. The pool is a nice size and lots lounge chairs. The only two negatives include very spotty internet and loud, flying... More 

Helpful?
Thank Bliss62
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Bliss62 Thank you for your kind review of our resort. We are aware of the issues regarding wifi blind spots in the hotel and they are being fixed as we speak. We are sure the issue will be resolved very shortly. I'm sorry you experienced issues with it during your stay. The bats are unfortunately a protected species and... More 

Guildford, United Kingdom
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago

Ideally situated short stroll to waterfront. Staff extremely friendly and helpful, room (superior) more than adequate overlooking lovely pool with man made beach and came with free WiFi. Breakfast choice good no complaint whatsoever. However totally out of hotels control is the large and I mean large number of bats roosting in trees outside hotel and immediate area, understand as... More 

Helpful?
Thank Pat H
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Pat H Thank you very much for your kind words. I'll be sure to share with the team. All Le Club Members are entitled to free internet and enrolment in the program costs nothing. You are correct, the bats are protected and unfortunately we are unable to do anything to remove them or alter the trees they inhabit Kind... More 

Sydney, Australia
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

Our stay at the Novotel was not planned. We were in transit in Cairns and unfortunately my partner's ears wouldn't equalised as I result we couldn't continue our trip and had to stay in Cairns for the night. The gentlemen that checked us in was great and was so helpful. We were so stressed with what's happening and so disappointed... More 

Helpful?
Thank S L
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear S L Thank you for your fantastic review! I'll be sure to share with the team and the team member who checked you in. We also think the resort is lovely and its great to hear the staff looked after you so well. I hope you partner's ears are better now and hopefully we see you again in the... More 

Sydney, Australia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

I was a a little unexpectedly disappointed with this one. Firstly, I arrived early (midday) knowing that the room probably wouldn't be ready. I was told they would call when cleaners had the room prepared - didn't get a call so turned up at 2pm and room still wasn't ready. Got in about 2.30 so not the best start. Ironically... More 

Helpful?
Thank Shart84
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Shart84 Thank you for your kind words regarding the resort pool and food - They are definitely highlights of the resort. I am terribly sorry about the issues with your room. We do not appear to have kept our promise to have the room ready and the early morning disturbance and subsequent conversation would definitely put a dampener on... More 

Melbourne, Australia
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago

Very clean, friendly helpful staff. Ideally located to waterfront, lagoon and eateries. On arrival was upgraded to a pool/garden view. Good breakfast selection. Tour desk personal very helpful in choosing places to visit.

Helpful?
1 Thank h h
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear h h Thank you for your kind review. I'll be sure to share with the team. The breakfast buffet has plenty to offer and is a great way to start the day. Having our own tour desk onsite is a massive benefit to our guests and is useful to get information on tours and local attractions. Looking forward to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Great service, quiet location, staff were courteous. Our room was located on the lower level with great access to the amazing pool with swim up bar. You could either just lay by the pool or walk down the main street, all in easy access to the front or rear access to the property. Lovely resort and I will definitely be... More 

Helpful?
1 Thank melc358
GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear melc358 Thank you for your fantastic review! There is no doubt our resort is perfect for relaxing by the massive lagoon pool and also enjoying all that Cairns has to offer with our enviable location in town. We would love to see you again Kind regards Michael James Rooms Division Manager More 

Brisbane, Australia
2 reviews
Reviewed 30 October 2016 via mobile

We spent two nights at the Cairns Novotel and couldn't have been happier with the room, location and friendly helpful service provided. A particular highlight was Tim at the restaurant who went above and beyond to make us comfortable. His professionalism and friendliness are a real credit to the company. I'm sad that we couldn't have stayed longer. Thanks Tim.

Helpful?
Thank HikingLife
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear HikingLife, I have passed on your feedback directly to Tim aswell as to our reguional team. Tim was very humbled to receive such praise and this made his day. I am glad that you enjoyed your visit and we look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2016 via mobile

Great service throughout the resort. Very nice pool area with poolside bar. White sand beach. Central to city and a short walk to esplanade and casino. Lots of restaurants in close proximity. Room was clean and tidy. Aircon wouldn't get lower than 24 even though it said 18. Bar and restaurant in house. A few games to occupy the kids... More 

Helpful?
Thank neilydun58
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear neilydun58, I am glad that you enjoyed your stay and that Sacha was able to look after you and your family - she is truly a superstar and loves to engage with all her guests. As you found out we are so well located to base yourself when in Cairns. we look forward to welcoming you back when you... More 

Caloundra, Australia
1 review
Reviewed 29 October 2016

Arrived from our travels through Charters Towers, Undara and Atherton experienced lovely clean comfortable accommodation NOT WITH NOVOTEL. We expecting our Novotel experience to be able to top those other 'outback' locations. We were disappointed. Outback stays were far superior in MANY ways. Novotel Front office staff didn't greet us Just looked At us on arrival!!! When I asked if... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank markwV1032SG
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear markwV1032SG, I do apologise that your experience did not meet your expectations and when you did engage with our team some of them did not engage as positively as possible. I have passed your comments onto the relevant department heads and we are working to improve our communication to our guests so that these occurrences do not happen again.... More 

Melbourne
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2016

Visited the Novotel for a night in October 2016. The room had a mouldy/musty smell as you walked in but apart from that everything was ok. The facilities of the room are standard fare for Australia. I had to join the Accor program to get free WIFI but it was smooth and easy; just type in a code. The pool... More 

Helpful?
Thank dennybroll
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear dennybroll, As you found our hotel is ideally placed to walk to all the main attractions that Cairns has to offer and our Pool is such a great place to relax in while you plan your next activitry to do. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,925 - ₹ 14,179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Orbitz, Odigeo, Travelocity, Hotels.com, Priceline and ACCOR so you can book your Novotel Cairns Oasis Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
16 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
29 days ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
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