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Rydges Plaza Cairns

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448 Reviews from our TripAdvisor Community

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There are newer reviews for Rydges Plaza Cairns
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Showing 430: English reviews
Auckland, New Zealand
Reviewed 4 December 2016

I'm surprised by some of the negative reviews. Iv stayed at all Rydges in Cairns and this 1 is my favourite. The location is right in town. Its an easy walk to pier for cruises. I like the pool. I like the staff esp Verna at front desk. She is very accommodating, approachable, communicates well & is friendly. I always...

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Helpful?
Thank Lea5678
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Lea5678 Thanks for the glowing review and the great feedback on Verna. Ill be sure to pass on your kind words. Its great to hear as a loyal PGR member you choose to stay at Rydges Plaza Cairns when you come to visit and we look forward to welcoming you back again very soon. Im also happy to let...

Cairns, Australia
Reviewed 2 December 2016 via mobile

This hotel is old and is in desperate need of demolition. The ceiling is flaking away. Mould stains jetting out from the air conditioning vent. Missing fan knob. Pointless patio (measures about 30cm). Staff were not very pleasant. As I priority guest awards member on checkin I received a letter which I opened in room saying I can get a...

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Helpful?
Thank Twoin F
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Twoin F Thank you for your feedback form your recent stay and I am sorry to hear we did not meet your expectations at this time. We are currently in the process of refreshing the property and this will address several of the issues you have raised. In regards to staff interactions I would appreciate if you could email...

Sydney, Australia
Reviewed 30 November 2016

Had a 3 night stay in Nov 2016 checked in Friday checked out Monday. Staff at reception were friendly and courteous.Position of hotel is great and within walking distance to many great bars & restaurants. Décor at reception and in rooms and hallways very dated and in need of very drastic updates. Two power points in our room were out...

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Helpful?
Thank KellyM_11
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Kelly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
2 helpful votes
Reviewed 30 November 2016 via mobile

I am touring group all around Australia and my tourists (European) appreciated breakfast in this hotel most of all all other places. Big variety of healthy food. The greatest variety of mueslis, seeds, fruit and yoghurts and juices as well as hot meals with poached eggs incl. Thanks Chef Jagum !!! Andy, tour director

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Helpful?
Thank A TripAdvisor Member
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Andy Thanks for the great review and I am glad you and your group enjoyed your time in Plaza. Look forward to welcoming you back very soon Joel Day General Manager

Reviewed 30 November 2016

Great central place to stay. I was very happy with the rooms and service and it had everything we needed for the night. I was told it was older but fine and was happily surprised. It is not the newest, but clean and comfortable. The factilites were lovely and if only we had time to make use of them. Close...

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Helpful?
Thank Leanne C
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Leanne Great to hear we met your needs and you enjoyed your stay with us. Hope to see you back again very soon and hopefully you have a bit more time to unwind and take advantage of all we have to offer. Joel Day General Manager

Sydney, Australia
Reviewed 13 November 2016

It started with an abrupt and unfriendly welcome at the front desk. Then I noticed the decor. 1980s grey laminate. About the same age as the elevators. On every floor, the hallways and rooms have been knocked around and not repaired. Everything just so very tired and worn out. The images on the Rydges website are quite misleading. Breakfast? Dreadful....

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Helpful?
Thank oneword
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear oneword, Thank you for your feedback and I am sorry to hear your stay was not a pleasant one. Rydges Plaza Cairns is indeed an older hotel however we are currently in the process of refreshing our rooms to help address many of the issues you have raised. I will also be speaking with the team regarding their complaint...

Caloundra, Australia
Reviewed 12 November 2016

The toilet leaked all over the floor. Had to put towels down to soak up water. A great health hazard.Also very slippery - could have been an accident very easily. Drawer broken - No bottom in it. Tray with information sheets etc - Broken Panels in Roof falling in General Cleanliness - Appalling Room Smelt Mould on celing. Overall -...

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Helpful?
Thank anybryce
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear anybryce, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Rajkot, India
Reviewed 7 November 2016 via mobile

The name of the hotel dosent stand by its reputation. Hotel and rooms look old it need to be upgrade though rooms were spacious and location of the hotel os good.Breakfast area was nice and it was recently upgraded i guess

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Helpful?
Thank Hardik S
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Hardik S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Brisbane, Australia
Reviewed 1 November 2016

The plus side - friendly staff, okay meals and comfortable bed. The down side - the floor I was on smelt of wet carpet and the room looked very tired. Chairs needed a good clean and the bathroom while clean had the chip board showing! Generally not as good as other Rydges that I have stayed in.

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Helpful?
1Thank Corey557
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Corey557, Thank you for taking the time to share your feedback. While mixed I do wish your stay had been more comfortable. We are in the process of refreshing our product and addressing the issues you have raised. I hope we have an opportunity to impress you in the future. Sincerely, Joel Day General Manager

Reviewed 26 October 2016 via mobile

Extremely disappointed with my stay. The rooms had a terrible musty odour, a huge amount of mould in the room & dated decor. The beds were comfy but my chairs were so damp I couldn't use them. Never again

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Helpful?
Thank Debbie P
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Debbie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 6,684 - ₹ 10,525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#31 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Plaza Cairns staff and other travellers.
2 questions
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7 days ago
7 days ago

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Questions? Get answers from Rydges Plaza Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away till they do a serious refurbishment”
 of 5 bubbles MaxA84, 23 Mar 2017 | Read review
“Check the room before you unpack”
  • Black stuff on the ceiling - more prominent around the A/C vent
 of 5 bubbles amits727, 22 Mar 2017 | Read review
“Level 10 had a nice view.”
 of 5 bubbles 12stefaniem, 16 Feb 2017 | Read review
“Higher floors have better views.”
 of 5 bubbles wildbrumby58, 13 Jan 2017 | Read review
“Maybe the higher floors are better as mine was on the 4th floor.”
 of 5 bubbles yv00net, 17 Dec 2016 | Read review
5 of 5