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Rydges Plaza Cairns

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Room & Suite (84)
Dining (8)
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Overview
  • Excellent10%
  • Very good24%
  • Average28%
  • Poor20%
  • Terrible18%
1 week ago
“Good for overnight stay”
20 Jan 2018
“It badly needs a refurbishment ”
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)
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141 - 145 of 509 reviews
Reviewed 12 August 2016

Room wasn't clean, smelt of damp and mould on the ceiling. Only good thing was the nice pool area. No wine glasses in the room and when rang down for them, they didn't arrive. This place is cheaper than other hotels in Cairns but I...More

Thank Robbie S
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 16 September 2016

Dear Robbie S, Thank you for taking the time to share your feedback. I am sorry to hear you did not enjoy your time with us however I would like to assure you we are taking steps to ensure our product is refreshed. This is...More

Reviewed 9 August 2016

We booked a room at Rydges Plaza in Cairns on lastminute.com but I didn't think that would mean we would get a substandard room. It was absolutely disgusting. On arrival to the fifth floor, the smell of damp mixed with old carpet was a warning...More

Thank MsKateT
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 13 August 2016

Dear Kate Thank you for your review. To all trip advisor readers I am happy to advise once I was made aware of these complaints Kate and I have been in contact and resolved the issue at hand. As always we ask that you raise...More

Reviewed 9 August 2016

We stayed at the Rydges recently and were thoroughly disappointed. On arrival you can notice very musty smell in the corridors and rooms. The bed was terribly soft and everything appeared old and worn. The biggest problem however was that the hotel itself had a...More

Thank 167dol
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 16 September 2016

Dear 167dol, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 6 August 2016 via mobile

We are 2 family with 5 kids , we booked 4 months ago and we came early to get ours 3 rooms( all in same bad condition )but impossible for the hotel to give us the rooms on the same floor . If you go...More

Thank catmarsakhrani
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 13 August 2016

Dear catmarsajhrani, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 31 July 2016

This was not the Rydges we come to expect, very poor really needs updating. In fact this Rydges are letting their staff down as they were very nice and helpful but they can only work with what they have got. The room was tired and...More

Thank Jennifer H
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 2 August 2016

Dear Jennifer, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 84 - US$ 177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 84 - US$ 177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
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Traveller (236)
Room & Suite (84)
Dining (8)
Pool & Beach (8)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Jay T
21 March 2017|
AnswerShow all 2 answers
Response from wildbrumby58 | Reviewed this property |
Legally, I don't thinks so. The balconies are very small, and smoke can enter another unit very easily, so it would be inconsiderate to do so, even if it were legal. Very commendable that you asked.
0
Votes
Jay T
21 March 2017|
AnswerShow all 6 answers
Response from Peni T | Reviewed this property |
I don't think it's allowed. I believe there's a no smoking policy with a penalty for smoking that applies.
0
Votes
Room Tips
"Try for a higher room - may get some views...."
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"Go some where else"
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"choose a room which is not next to the lift well (too noisy)"
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"Ask for a room on a high floor"
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