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Rydges Plaza Cairns

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Traveller (240)
Room & Suite (84)
Dining (8)
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Overview
  • Excellent10%
  • Very good27%
  • Average25%
  • Poor19%
  • Terrible19%
14 Apr 2018
“Good for overnight stay”
20 Jan 2018
“It badly needs a refurbishment ”
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (536)
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Reviewed 9 September 2016 via mobile

Had an amazing stay at the Rydges plaza cairns. Perfectly located within the heart of the cbd (unlike others that claim to be in the cbd however are 5+ blocks away). Excellent facilities and incredible showers (hot, with great water pressure). The staff are wonderful,...More

Thank jamiefranciss
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 10 October 2016

Dear jamiefranciss Thank you for the great review and I am glad the staff were able to help make your stay more enjoyable. We look forward to welcoming you back again soon. Joel Day General Manager

Reviewed 8 September 2016 via mobile

If this was a 3 star hotel in a developing country I would not be complaining. It rates itself as 4 stars. It is probably the worst hotel I have stayed at in Australia. The whole place is so tired, the tiles in the bathroom...More

1  Thank Kimberley J
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 10 October 2016

Dear Kimberley J, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

Reviewed 7 September 2016 via mobile

Cairns has a lot of older hotels and Rydges is no exception, the paint and carpets are worn, the bathroom is from the 90's and the flat panel TV is one of the first generation with a shocking picture and takes 5+ seconds to change...More

1  Thank Jason_barrett76
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 10 October 2016

Dear Jason_barrett76, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joel Day General Manager

A TripAdvisor Member
11
Reviewed 4 September 2016 via mobile

By far the worst Hotel my wife and I have stayed in. When you include the charge for parking it's $200 per night. Mouldy ceilings, filthy stained pool toilet, parts of pool area wouldn't have been cleaned for months, missing pool tiles, metal tread on...More

1  Thank A TripAdvisor Member
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 10 October 2016

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. The receptionist was right in saying we have recently commenced a refurbishment...More

Reviewed 30 August 2016

Slight smell of wet carpet, dripping tap, clothes lines in the shower inoperable, power switch in bathroom that can't be turned off, bathroom exhaust fan not working, ancient and worn furniture, paint flaking off the walls, sloppy housekeeping and TV that you can't turn off...More

Thank Peter R
Response from Joel D, General Manager at Rydges Plaza CairnsResponded 10 October 2016

Dear Peter R Thank you for your feedback. While mixed it is important we receive this feedback so we can continue to provide a better service to our valued guests. We hope to see you again in the not too distant future. Joel Day General...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 97 - US$ 187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 97 - US$ 187 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Luxury Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
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Traveller (240)
Room & Suite (84)
Dining (8)
Pool & Beach (8)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Jay T
21 March 2017|
AnswerShow all 2 answers
Response from wildbrumby58 | Reviewed this property |
Legally, I don't thinks so. The balconies are very small, and smoke can enter another unit very easily, so it would be inconsiderate to do so, even if it were legal. Very commendable that you asked.
0
Votes
Jay T
21 March 2017|
AnswerShow all 6 answers
Response from Peni T | Reviewed this property |
I don't think it's allowed. I believe there's a no smoking policy with a penalty for smoking that applies.
0
Votes
Room Tips
"Try for a higher room - may get some views...."
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"Go some where else"
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"choose a room which is not next to the lift well (too noisy)"
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"Ask for a room on a high floor"
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