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Shangri-La Hotel, The Marina, Cairns

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#9 of 64 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,426 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,174: English reviews
Reviewed 7 January 2015

We stayed a night here after moving from another hotel that was too noisy to sleep in. A very pleasant experience, the staff were all pleasant and happy to help with any request. The hotel is a pleasant stroll through a park with swimming lagoon to the city center where there is plenty of shopping and bars and restaurants. The...

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Helpful?
1Thank QldJohn
Brisbane, Australia
Reviewed 7 January 2015

Booked a Horizon Club room directly opposite the marina...gorgeous rooms with high ceilings and timber floors...they have just been refurbished and have great balconies overlooking the boats coming and going at the marina. Bathrooms are beautifully appointed with best quality toiletiries, robes and towels. The check in staff, horizon club staff were all friendly, efficient and helpful. I have stayed...

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1Thank Elisabeth820
Minato-ku, Tokyo, Japan
Reviewed 6 January 2015

The view of the marina was perfect. Sitting on the balcony in the early morning or late eveing was very peaceful and I enjoyed the views. The hotel is in a great location for restaurants, shopping, charter boats, and swimming area. The room was very spacious and the customer service was great. We ate Christmas dinner at the hotel and...

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1Thank Rich M
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Rich M, Thank you for your posting on TA, and highlighting the great aspects of the hotel. It was also pleasing to see that you enjoyed your Christmas dinner in the hotel restaurant - North. Thanks for sharing your comments with the TA readers. Best Regards Nic ODonnell - General Manager

Cairns, Australia
Reviewed 5 January 2015

Excellent location right on the water in Cairns. Look forward to our next stay. Beautiful surrounds & pool area. Great restaurant. Wonderful helpful staff. Nothing too much trouble. Would thoroughly recommend

Review collected in partnership with shangri-la.com
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1Thank Jan R
Hong Kong, China
Reviewed 4 January 2015

we stayed at the shangri-la as we had an early flight the next morning i wish we could have stayed longer. We had a ocean front room with a large balcony looking to the ocean and the city. It is a huge hotel so the walk from section lift to the room is a bit of a hike but worth...

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1Thank Phil H
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Phil H, Thank you for your positive feedback and review from your recent stay at the Shangri-La. I apologize for the inconvenience at the time of your check in - I will review our manning levels with the Front Office Manager and see what can be done - but thanks for the feedback. Best Regards Nic ODonnell - General...

Melbourne, Australia
Reviewed 3 January 2015 via mobile

Great way to see in the New Year at the Shangri-La. Stayed in a Marina Horizon Club room with great views of the harbour. Good sized room and very well appointed. Very comfortable king sized bed. Horizon Club had great selection of drinks and canapés and breakfast was also varied. Would definitely stay again.

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1Thank Samantha M
West New York, New Jersey
Reviewed 2 January 2015

The Shangri-La is a great hotel in Cairns. It is on the water and near nice restaurants along the harbor. My wife and I only stayed one night as we were going to go further north the follow to nights but this is a great hotel in Shangri-La. Some of the other hotels I had looked at were in Cairns...

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1Thank Greg T
Sydney, Australia
Reviewed 31 December 2014

I have been here many times for both business and pleasure. It’s got a great vibe to it, the club rooms are great but the basic rooms are also excellent. It’s close to some good venues including the excellent Salt House. Nice pool and gym in the hotel also. Can’t wait to go back.

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2Thank George P
Chelmsford, United Kingdom
Reviewed 30 December 2014

what can I say? We enjoyed our return visit to the Shangri La as it's just super. The pool facilities are fabulous and views from the rooms wonderful if you book that it's worth the upgrade if you haven't. We didn't eat in the hotel as evening meals were taken along the marina or esplanade and breakfast in a super...

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2Thank 55Gill55
Bottmingen
Reviewed 28 December 2014

We enjoyed the fantastic views over the marina, many boats, the Ocean, tropical rainforest and the mountains. Furthermore we were very happy with the huge balcony. The staff at the reception was very friendly and helpful as well as the man who showed us our spacious Hotel Suite. From the Hotel it is only a short walk to the main...

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1Thank Jürg Peter O
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Jurg Peter O, Thank you for your very positive posting on TA, and I am very happy to see that our staff we able to assist with showing you the suite room. Thanks for recommending us! Best Regards Nic ODonnell - General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 8,892 - ₹ 19,299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Hotels.com, TripOnline SA, Hotwire, Agoda, Travelocity, Priceline, Cheap Tickets, Cancelon and HotelQuickly so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
1 month ago
Melbourne, Australia
3 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the upgrade with seaview, not for the view but the rooms are more quiet”
Dirk_VDA, 23 Apr 2017 | Read review
“choose the upgrade its worth it!”
josJ7771JY, 21 Apr 2017 | Read review
“Horizon club room with view to the marina bay”
T4920NVgeorgew, 10 Apr 2017 | Read review
“Pool or Marina view”
billie12GoldCoast, 5 Apr 2017 | Read review
“Room with a view - if you can afford it!”
754patriciamr, 4 Apr 2017 | Read review
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