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Shangri-La Hotel, The Marina, Cairns

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#9 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,264 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,034: English reviews
Sydney, Australia
Reviewed 23 September 2014

The location of the hotel is fantastic, however you must be prepared for the nighttime noise from the surrounding bars and restaurants. This us particularly the case if you are in the northern tower, avoid it.

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Helpful?
Thank Relle M
Houston, Texas
Reviewed 21 September 2014

Excellent hotel! I'd highly recommend this hotel for anyone residing in Cairns. the view of the marina and beach was great. The location is walking distance from excellent restaurants, shopping and excursion take-offs.

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Thank Dan P
Melbourne, Australia
Reviewed 19 September 2014

Wonderful room after receiving an upgrade to Horizon Suite. The room was beautifully appointed, great views over the harbour. Sometimes a little noise from the restaurants and bars below but overall a great stay. Only a couple of little gripes. The sun lounges around the pool cannot be moved to find shade. Some had umbrellas but because the lounges couldn't...

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1Thank Happytravellers9960
Geelong, Australia
Reviewed 18 September 2014

You won't be disappointed at the Shangri-La hotel. Hotel has all you need for a great family holiday. Location is the best in Cairns, right on the Marina, minute walk to lagoon and city. The main highlight being the Great Barrier Reef, a great recommendation from hotel tour desk to use Sunlover cruises. Thank you so much for our memorable...

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1Thank 2014colin
Dubai, Dubai, United Arab Emirates
Reviewed 18 September 2014

I am a big fan of Shangri La, so this was always my first choice in Cairns. It is a large property, set right on the Marina, with some fantastic views. As other reviewers have said, it is in a good location for walking pretty much anywhere in Cairns, and it will take you 10 minutes at the most to...

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1Thank QueenMargarita
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear QueenMargarita, Great to see you that you enjoyed the Horizon Club and the facilties on offer. It certainly does have the best view in Cairns. We are continually changing things around with the food in the Club lounge to try to please all palates - but it is not so easy. Thanks for the great review and feedback. Best...

Reviewed 18 September 2014 via mobile

The Shang ri la were very professional and thoughtful. One of our party was not feeling well, so they organised an early check in. Upon leaving they thoughtfully put some fresh bottled water into our car, in the valet parking. We have not seen that before. The breakfast they provide at their restaurant was outstanding! Our room had a beautiful...

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Helpful?
Thank Mystique8
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Mystique8, Thank you for such a positive review of the Shangri-La - and I am extremely happy to see that we exceeded your expectations. We look forward to seeing you again in the future. Best Regards Nic ODonnell - General Manager

Bradford, United Kingdom
Reviewed 15 September 2014

This hotel is in a superb location, only a short walk from the terminal for the boats out to the Great Barrier Reef and the main parts of Cairns itself - the promenade, the esplanade and the lagoon. Our overnight flight meant that we arrived at the hotel before 6am but were given our room immediately, which was fantastic. The...

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1Thank Rob K
Maroochydore
Reviewed 15 September 2014

This was our 4th time at this hotel and found everything from the room to the employees to be as we expected - excellent - from the time Vaughan met us at our rental car and we cleared reception easily and quickly to the beautiful room overlooking the marina and breakfast we were more than satisfied. Every employee we encountered...

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3Thank BRLK
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear BRLK, Thank you for your continued support of the Shangri-La in Cairns. I think we have a wonderful group of employees, who put the guest comfort as a top priority. I will be sure to put your review on our staff noticeboard for all to see. Thanks again. Best Regards Nic ODonnell - General Manager

Sydney, Australia
Reviewed 15 September 2014

great resort to stay. The chefs cooked the fish we caught that day and they tasted perfect in every different way that they cooked all our fish.We had a view that was overlooking the marina and it was spectacular

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Thank Tony C
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Tony C, It is great to see we were able to assist with cooking your fish - part of our 'Cook Your Catch' promotion. Thank you for the feedback and the review. Best Regards Nic ODonnell - General Manager

Sydney, Australia
Reviewed 15 September 2014

Some of the rooms are located so far away from Reception you need hiking boots and a cut lunch. A bit of a rabbit warren. Plenty of eating options adjacent to the hotel and an easy, short stroll into Cairns. Good sized pool but a reservation strategy needed to secure a lay out bed in a "good position".

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Helpful?
Thank Charlie T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 8,957 - ₹ 23,480 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
24 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel!”
 of 5 bubbles H9691JOdavidh, 6 Dec 2016 | Read review
“Marina view rooms are closer to elevator.”
 of 5 bubbles wkiser44, 4 Dec 2016 | Read review
“The quieter rooms face the garden”
 of 5 bubbles 840WilliamT, 4 Dec 2016 | Read review
“Request a room with a Marina view balcony”
 of 5 bubbles Etam_flys, 1 Dec 2016 | Read review
“Ask for higher floors and to be on the marina side”
  • Room of balcony from our room
  • View of the marina from our room
 of 5 bubbles Brix510, 29 Nov 2016 | Read review
5 of 5
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