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Shangri-La Hotel, The Marina, Cairns

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Traveller (1278)
Room & Suite (631)
Dining (92)
Overview
  • Excellent47%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“horizon club”(285 reviews)
“club room”(63 reviews)
“north restaurant”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star accommodation
All hotel details
Offers from Shangri-La Hotel, The Marina, Cairns
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Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
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Reviews (2,817)
Filter reviews
2,523 results
Traveller rating
1,131
836
351
127
78
Traveller type
Time of year
LanguageEnglish
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1,131
836
351
127
78
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reeftour deskan upgradepool area isfantastic locationreef terminalbit datedshopping centrebuffet breakfastbalconycanapesconcierge
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1 - 5 of 2,523 reviews
Reviewed 3 days ago via mobile

Wow wow wow. As soon as we checked in we were made feel welcome. We got a free upgrade to a one bedroom Horizon Club Marina View then we had Champange & Chocolates in our room. Room Amazing Views Spectular & very clean. What a...More

Thank carmelmcgoldrick
Reviewed 5 days ago via mobile

Great start to a relaxing week of holidays in cairns. Room was clean and had an amazing view from the balcony over marina. We took the horizon club deal which included buffet breakfast and happy hour drinks and platters in the afternoon! Was a great...More

Thank Shaneo89
Reviewed 1 week ago via mobile

The hotel is positioned well at the marina in Cairns, great views over the water. Rooms are well appointed, very comfortable and spacious. Great facilities. Close to the city and great restaurants along the marina. Good restaurant. Located with the Pier Shopping centre.

Thank Stephen R
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 5 days ago

Dear Stephen R, Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed stay and look forward to seeing you again soon. Best Regards, Nic

Reviewed 1 week ago via mobile

Fantastic hotel - excellent location overlooking the marina. Good sized rooms - air con & overhead bed fan to help with the heat. Lots of tours & excursions can be organised from the hotel. Amazing restaurants in the local vicinity & short walk to the...More

Thank gillymarl
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 5 days ago

Dear gillymarl, Thank you for your wonderful rating. I am delighted to know you had an enjoyable stay here with us and look forward to welcoming you back to Shangri-La soon. Best Regards, Nic

Reviewed 1 week ago

A colleague and myself attended a conference here last week for 2 days. Conference room and adjoining terrace very pleasant (nice to step outside for air and sun during breaks). On both days; lunch was provided and suprisingly a cut above the usual standard one...More

Thank Ozcub
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded 1 week ago

Dear Ozcub, I really appreciate you taking the time to share your great review following your conference. Our staff certainly strive to deliver an exceptional guest experience and it's always rewarding for them to receive such positive feedback. We hope to welcome you back again...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 151 - US$ 333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 151 - US$ 333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1278)
Room & Suite (631)
Dining (92)
Pool & Beach (88)
Amenities (13)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Blueenvy
16 May 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
2
Votes
Blueenvy
16 May 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Room Tips
"Choose club for the views."
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"Perfect location"
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"Love the Marina & Esplanade views."
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"Request Marina view, but close to the pool."
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