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Palm Royale Cairns

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Traveller (173)
Room & Suite (221)
Pool & Beach (101)
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Overview
  • Excellent13%
  • Very good43%
  • Average27%
  • Poor10%
  • Terrible7%
Travellers talk about
“shopping centre”(38 reviews)
“small shopping”(11 reviews)
“pool view”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (519)
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All reviewsshopping centresmall shoppingpool viewshuttle bushire carbus servicelarge poolgreat poolbit datedpleasant staystayed nightsvisiting cairnspoolsaukettlewoolworthsesplanade
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Reviewed 17 March 2015 via mobile

Stayed for 2 nights in March 2015 on our way to Port Douglas. Had ground floor room and when we first walked in was hit by overpowering stale and mouldy smell. Opened main door and patio doors to try to get rid of smell. Spoke...More

2  Thank Debbie-wayne
Response from damian l, General Manager at Palm Royale CairnsResponded 27 April 2015

Dear Guest, Thank you for your feedback, appreciate the time spent in writing this review. My apology for the state of the room that you were allocated to, Front Desk would have been only too happy to move you to another room. We will be...More

Reviewed 13 March 2015

The reception staff were good but the building is very tired, some rooms smelly, bearings worn in the air-conditioning, alarms went off spuriously in the middle of the night, couldn't control the aircon. The pool looked ok but we didn't have a swim. We stayed...More

1  Thank Jenny T
Response from damian l, General Manager at Palm Royale CairnsResponded 27 April 2015

Dear Valued Guest, Thank you for your feedback on your recent stay at Palm Royale Cairns. I have passed on you concerns to our maintenance team. Appreciate you mentioning our good reception staff and I will definitely pass on your good words to them. Thank...More

Reviewed 23 February 2015

The rooms are fine and the pool is nice, but this hotel is quite far from the main part of Cairns, approx $25 in a taxi each way. Also, be careful if booking airport transfers. The page they hand you at check in says they...More

1  Thank lilithangel
Response from damian l, General Manager at Palm Royale CairnsResponded 27 April 2015

Dear Guest, Thank you for your feedback - it is appreciated. We believe we offer good value for money in a location out of the city with nice pools and garden. The shuttle bus to the airport is being provided by a third party operator,...More

Reviewed 1 February 2015

I would have rated this hotel as good but there is not such a choice here. Not average, but not very good neither. First impression wasn't too bad. The second impression was worse, but after having changed to another "hotel" that was more expensive, I...More

Thank Paco_Suarez187529
Reviewed 29 January 2015

My family of four stayed at the resort for 2 nights in January. We were on our way to a holiday rental in the Daintree Rainforest, and this was a stop gap between arriving at the airport, and then making our way out to the...More

1  Thank Tracy M
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Shuttle Bus Service
Free Parking
Airport Transportation
Laundry Service
Self-Serve Laundry
Breakfast included
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$ 57 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#20 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
US$ 57 - US$ 108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#20 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (173)
Room & Suite (221)
Pool & Beach (101)
Dining (22)
Amenities (17)
Questions & Answers
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jay17161
25 October 2016|
AnswerShow all 6 answers
Response from MiaCharlie | Reviewed this property |
The only food service they have there is a breakfast buffet. We're vegan and found lots of great options in town which is only a 15 min bus ride.
1
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Room Tips
"Get one on the side away from the highway- and avoid the 3rd block from reception which only has rooms over..."
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"Ask for a room overlooking the pools on Chester Court side of hotel"
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"View view on the pool"
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"Upstairs rooms have good view of the pool"
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