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Holiday Inn Cairns Harbourside

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1,246 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cairns Harbourside
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Showing 1,158: English reviews
Sydney, Australia
Level Contributor
134 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 January 2014

I stayed here for 2 nights in late December 2013. Was surprised by a very pleasant upgrade to a high floor room over looking the Esplanade. Staff are very friendly and the pool is very refreshing. My room was large and very comfortable and had the great view. The Esplanade is just across the street and makes it easy for... More 

1 Thank billeclass
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 December 2013

We stayed at the Mercure for four days in Dec and on the face of it, the hotel was clean and comfortable. However, over time, we started to notice the true state of the hotel. There was damage on the doors, paint coming of the wall, the shower wasn't great. The carpets weren't clean and I dont think they were... More 

Thank worldnavigator92
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear worldnavigator92, Thank you for taking the time to post a Trip Advisor review following your recent stay at Mercure Cairns Harbourside, I am sorry that the hotel did not live up to your expectations. Please accept my apologies that there was a mix up with the champagne for your recently married friends, I hope that they enjoyed your kind... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 December 2013 via mobile

Got a good deal on wotif mystery deal!! Dickie in reception was very helpful and friendly. All staff said hello when they walked past. That doesn't happen too often. Would definitely stay again. Rooms are very clean and comfortable. There's a free shuttle bus into town until 10pm.

1 Thank Kellie B
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Kellie B, Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, it is always a pleasure to receive positive feedback. I will share your comments with Dickie and the rest of my Team as I am sure that they will be very pleased to hear that you felt... More 

Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 December 2013

We stayed here for one night while transiting Cairns. The room itself was large and simply furnished. We unpacked for the night and then discovered the bathroom. The bottom of the door was disintegrating, the grouting was very poor and marked. Also, there were several scuff marks in the bath. Had we not just unpacked or if we were to... More 

3 Thank Cosmos57
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Cosmos57, Thank you for taking the time to tell us about your experience at the Mercure Hotel Harbourside Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 December 2013 via mobile

Having just stayed in the 5 star Shangri La in Sydney I didn't think the Mercure looked very good, just how wrong could I be? Our room was large with a vaulted ceiling and had a fantastic view over the Pacific Ocean which I photographed every morning. The reception, bar and restaurant staff were really helpful and welcoming. It didn't... More 

1 Thank Jedijacka
Mission Beach, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 December 2013

From the first initial call the receptionist was very friendly. Being locals we were offered an excellent deal without asking and we stayed in rooftop room with all the trimmings. This was a special occaision and we were not let down. The bed was comfortable , a spacious and well appointed room. The view was fantastic being on the top... More 

Thank Kaz6529
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Kaz6529 , We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,472 - ₹ 14,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#11 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cairns Harbourside staff and other travellers.
11 questions
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Glenville, North Carolina
over a year ago
2 months ago
Fremont, California

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Questions? Get answers from Holiday Inn Cairns Harbourside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“At your risk, I will not do”
 of 5 bubbles 864santoshj, 30 Nov 2016 | Read review
“Ocean view room a good choice”
 of 5 bubbles ValerieC228, 29 Nov 2016 | Read review
“Ask for an ocean view”
 of 5 bubbles georgekearney, 27 Nov 2016 | Read review
“East side looks at the sea, great views when the tide is in.”
 of 5 bubbles 504belindam, 27 Nov 2016 | Read review
“Any room is o.k.”
 of 5 bubbles 392sampathn, 26 Nov 2016 | Read review
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