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Pullman Reef Hotel Casino

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#2 of 65 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,850 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Reef Hotel Casino
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Showing 1,733: English reviews
Crossett
Reviewed 3 weeks ago

The balcony with our suite was so awesome. I spent hours there perusing the beautiful skyline and scenery. The rooms are so nice and comfortable. The concierge service is awesome. They helped us arrange two perfect days in Cairns. The breakfast here is really good. Again the service is excellent. A great place to stay at the reed!

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Helpful?
Thank Gran7
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Gran7, Thank you so muchfor your review! I agree grab a suite if you can - they are very special! I do hope we can welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Austin, Texas
Reviewed 3 weeks ago via mobile

Stayed at this hotel on a tour. Clean, well run, efficient, comfortable, friendly. Pretty good restaurants on site. Good amenities. Balconies are nice but awfully small. Expensive but nice. Well located.

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Helpful?
Thank Jay F
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jay F, Thank you so much for your review, I am deighted you enjoyed your stay. I am sorry to hear that you found our balconies to be small, I have genuinly not heard that said about our rooms before. I very much appreciate your feedback and if you do come to stay again and would appreciate a larger...

Sydney, Australia
Reviewed 3 weeks ago

Had a Pullman Suite for the night as was attending an event at the hotel. Everything was top class in the room. Clean, comfortable, the biggest collection of toiletries I have ever seen in a suite. As it's the 'wet season' the hotel has a number of free extras on offer including.. Breakfast WIFI Complimentary drink at Bar 36 Calls...

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Helpful?
Thank J N
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear J N, Thank you so much for taking the time to review our hotel. I am so pleased you felt pampered during your stay and enjoyed our extra luxurious inclusions! I assure you they are here to stay and not just for the wet season. I do hope we can welcome you back again soon! Sincerely, Wayne Reynolds General...

Bernardsville, New Jersey
Reviewed 4 weeks ago via mobile

We had a superior King room with the spa tub overlooking the inlet. Room is spacious and updated. Bathroom lighting is a little too low for my taste but otherwise it was great. Tamarind restaurant in hotel is very good along with the Chinese noodle bar. A lot of Chinese visit here and I think that's why most of the...

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Helpful?
Thank 01ritz
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 01ritz, Thank you for your review, I am so pleased you chose to stay with us at the Pullman Reef Hotel Casino. I am delighted you enjoyed your Tamarind experience and found our new Bar36 "the spot to be". Thank you again and I hope we have the opportunity to welcome you again soon. Sincerely, Wayne Reynolds General Manager...

Sydney, Australia
Reviewed 4 weeks ago via mobile

We stayed for a very long weekend and absolutely loved it. The service was great, the room clean, comfortable and very quiet. Location is very central. Most visitors seem to do a lot of day trips, we pretty much had the pool to ourselves. I would definitely recommend upgrading to a water view room. The views over Trinity Inlet are...

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Helpful?
Thank Andrew K
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Andrew K, I am so pleased you had a devine stay with us and enjoyed all our extra inclusions! We hope that we can make all our guest's stays as relaxing as yours! Sincerely, Wayne Reynolds General Manager Hotel

Brantford, Canada
Reviewed 4 weeks ago via mobile

We had a beautiful room with a balcony looking out to the harbour. The buffet breakfast was excellent. The pool area was an oasis with tropical birds flying overhead. A fun lobby bar with live music. Great stay!!

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Helpful?
Thank lovethesunfor5
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear lovethesunfor5, Thank you so much for your review, I am so pleased you enjoyed our pool and our brand new Bar36! Please come and stay again soon! Sincerely, Wayne Reynolds General Manager Hotel

Reviewed 4 weeks ago via mobile

If you want flexibility and a diverse hotel for all the family, look no further. The reef casino has multiple restaurant to choose from as well as bars and a cafe, the reception entrance is beautifully designed, not only does this hotel have a casino for all you adults but for the kids (and adults who want so fun) it...

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Helpful?
1Thank Zena B
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Zena B, I am happy to hear that you had such a pleasurable stay and that you enjoyed Cairns Zoom. I will pass your feedback on to the rest of the team. We hope to welcome you back to the hotel in the near future. Sincerely, Wayne Reynolds General Manager Hotel

Queensland, Australia
Reviewed 4 weeks ago

This is our favourite hotel in Cairns , haven't found anything to beat it yet. Friendly staff at check in & we were upgraded to a Junior suite . All the public areas are newly renovated they all look great ( except have to admit I preferred the fish paintings and tropical decor from the brown woody things 😢) Love...

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Helpful?
Thank townsvillemaz
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear townsvillemaz, I am happy to hear that you have enjoyed staying at the hotel once again. I will pass on the feedback to the rest of the team. We look forward to welcoming you back to the hotel again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Cairns Region, Australia
Reviewed 4 weeks ago

Arrived and check in was quick, great. Room was lovely and clean. Everyone in the hotel friendly. Arrived for Breakfast and we were not on the list, even though Breakfast was included in our package. Arrived home this morning to find a pending amount on our credit card which appears to be for breakfast. May have to make a call...

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Helpful?
Thank Sandra4879
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Sandra4879, I am happy to hear that you enjoyed your stay with us. With regards to the pending hold on your credit card if you could please email me at hotelgm@reefcasino.com.au with any more information that you may have if this has not already been resolved. Sincerely, Wayne Reynolds General Manager Hotel

Hong Kong
Reviewed 5 weeks ago

we book the junior suite with spa, we arrived the hotel at 8am, luckily we can have our room at that early morning, we can have a break before we explore the city. Just 5 mins walk to the pier surrounding with many restaurants. We haven't try the restaurant at our hotel, as we have many choices nearby. The Chinese...

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Helpful?
Thank fannymama
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear fannymama, Thank you for taking the time to review our hotel. I am delighted that you enjoyed your stay and found it convenient to explore our city. I do hope we can welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 12,238 - ₹ 19,241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for higher room to avoid casino noise”
 of 5 bubbles Explorerdownunder, 19 Mar 2017 | Read review
“room at high floor, junior suite”
 of 5 bubbles fannymama, 22 Feb 2017 | Read review
“Better off booking a nicer place close by for the same price or less”
 of 5 bubbles kryds, 21 Feb 2017 | Read review
“I only was there for the casino”
 of 5 bubbles TravelinAlan, 3 Feb 2017 | Read review
“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
5 of 5