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Hilton Cairns

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#5 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Cairns
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2,061 Reviews from our TripAdvisor Community

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Showing 1,848: English reviews
Ashland, Oregon
Reviewed 2 April 2015 via mobile

Very nice hotel and great service. Shout out to cara at reception for her extra help with a technology issue. All staff were awesome, and view was spectacular. Great location as well! Free WiFi in rooms would be a nice addition.

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Helpful?
Thank jonwilling
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the great location. I also thank you for your favourable feedback regarding our staff – I will be sure to pass this on, particularly to Cara who will really appreciate your kind...

Montreal, Canada
Reviewed 2 April 2015

seriously.... We have stayed at the Conrads and Hilton hotels all over the world and by far this was the worst. We arrive and there is no one to help with luggage,reception was horrible. We had probably the biggest suite,executive level and NO SERVICE. We had to go out and buy drinks for our suite!!!!! Never ever have we ever...

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Helpful?
3Thank Loramay12
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I was disappointed to read that we have fallen short in the listed areas during your stay. We pride ourselves on delivering a consistent level of quality and service. I have shared your feedback with the respective Heads of Department to which it applies. We will be working closely together to...

Cronulla, Australia
Reviewed 1 April 2015

The Hilton is conveniently located close to all board walk, Marinas, City, Casino and Restaurants. Very Clean & wonderful staff. We found that everything we wanted to do in Cairns was within walking distance. Woolworths and bottle shops were close as well as a variety of eateries. Our sight seeing trips were arranged professionally and courtesy buses collected and returned...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lesley W
John L, General Manager at Hilton Cairns, responded to this review

Dear Lesley Thank you for the Tripadvisor review and your wonderful feedback regarding your recent stay. We are pleased that you enjoyed your time at the hotel and whilst in Tropical North Queensland. The location of the hotel is ideal as it is close to the Great Barrier Reef Departure Terminal and also very closer to all attractions and restaurants...

Reviewed 31 March 2015

This hotel was wonderful. Clean, convenient and the staff was great. We encountered an unfortunate situation in which Virgin Australia had mechanical issues & we had to stay another night. After a very stressful morning of VA trying to push us into a hotel that we did not feel safe in, we finally made it back to this hotel. Their...

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Helpful?
1Thank MNels
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I was very pleased to read that you enjoyed your recent stays with us. We focus a great deal on the helpfulness of our team members and it is excellent to see you experienced this first hand. I’m sorry to hear about your experience with the delay on your flight out...

Townsville, Australia
Reviewed 31 March 2015

Always a pleasure to get off the plane and go to the Hilton. Always stay here when travelling to Cairns for business or pleasure. Lovely rooms, great outlook and friendly service from all staff. Simply a great experience.

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Helpful?
1Thank matt094
John L, General Manager at Hilton Cairns, responded to this review

Dear Matt Thank you for the review of Hilton Cairns via Tripadvisor. It is a pleasure to have you as such a loyal guest. Thank you for continuing to return back to us. Your feedback and comments are greatly appreciated. I hope we can welcome you back again soon when your travelling north to deliver our 5 star service delivery....

Reviewed 28 March 2015

Our tour group of 46 arrived to be told there was only one porter on duty so delivery of bags to rooms might be delayed, unless we dragged our own bags upstairs which we did . Strange they weren't aware of our arrival and had scheduled another porter.. Tired room with well worn carpet; breakfast orange juice in plastic mugs;...

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Helpful?
2Thank tim d
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review. I was extremely disappointed to read your comments. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. We pride ourselves on maintaining a level of service and quality that is indicative of Hilton. I apologise that was not as forthcoming to you...

Whittier, United States
Reviewed 28 March 2015

Our four day stay at the Hilton was improved with our Hilton Honors Program upgrade for just a little more money. The overall room cost was originally $265 AU but for $60 more we got a suite and use of the executive lounge which was worth its weight in gold. We had breakfast daily in the lounge with really great...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank John S
John L, General Manager at Hilton Cairns, responded to this review

Dear John Thank you for your extensive review. I was absolutely delighted to read your review on Tripadvisor regarding your recent stay at Hilton Cairns. As our guest, your feedback about your experience is vitally important to our business. I am pleased that you enjoyed your stay at the Hotel and that the team members provided such a memorable experience....

Innisfail, Australia
Reviewed 27 March 2015

The Hilton in Cairns is well-situated and within easy walking distance of many restaurants and great views over the harbor and mountains. It is central for visiting and experiencing man tourist attractions

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Marcelle F
John L, General Manager at Hilton Cairns, responded to this review

Dear Marcelle Thank you for your review following your recent stay at Hilton Cairns. I was delighted to read that you enjoyed your stay with us and loved the great location close to many restaurants and attractions. I also thank you for your favourable feedback regarding our wonderful views over the mountains. I hope we can welcome you back again...

Billericay
Reviewed 25 March 2015

We stayed at the hotel for 3 nights as part of a tour group. The hotel is ideally situated for visits into town and the harbour boats. Our room was clean, of a good size and we had a very comfortable bed. Breakfast room was always busy but the friendly and efficient staff dealt with all matters well. If I...

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Helpful?
1Thank BillericayEngland
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience with a special note made of the comfortable beds. It is important to receive feedback from our guests to ensure our standards are maintained, if not improved upon. Your feedback is valuable and greatly appreciated. I see you’re a long...

Queensland, Australia
Reviewed 25 March 2015

My wife and I stayed just one night at Hilton Cairns and were so very glad we did. The spa room was exceptional with tasteful decor, magnificent view and wonderful amenities. We also received fantastic service at our check in and check out from Manager Mr. Chris Orford who was an absolute pleasure to deal with and highly professional. Thanks...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank TonyGeorge67
John L, General Manager at Hilton Cairns, responded to this review

Dear Tony I was absolutely delighted to read your review on Trip Advisor regarding your recent stay at Hilton Cairns. I am pleased that you enjoyed your stay at the Hotel and that the team members provided such a memorable experience. I shall pass your comments on to Chris, who I know truly appreciate receiving such feedback. Once again, thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 9,226 - ₹ 19,789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
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Questions? Get answers from Hilton Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a 6th floor room facing the city to see the bat display every evening as they migrate, magical and mind blowing all at once”
 of 5 bubbles H2926AQstevem, 27 Feb 2017 | Read review
“high as possible don't hear much from traffic and poeple”
 of 5 bubbles , 18 Feb 2017 | Read review
“Ask for a view of water”
 of 5 bubbles shighsmith3, 14 Feb 2017 | Read review
“i don't believe there is a bad view, maybe ask for a higher room so your view expands.”
  • View from our room.
 of 5 bubbles beachchick2008, 14 Feb 2017 | Read review
“Make sue you take your own pillows, I ended up with a crook back and neck.”
 of 5 bubbles rham1017, 18 Jan 2017 | Read review
5 of 5