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Hilton Cairns

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#6 of 65 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Cairns
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2,089 Reviews from our TripAdvisor Community

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Showing 1,871: English reviews
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Hendersonville, Tennessee
Reviewed 2 days ago NEW

Good hotel. The accommodations were good-not great-but the staff earned the extra 2 stars. Out of their way professional and helpful. And-as icing on the cake-the night we stayed there the fruit bats flew very close to the hotel and we had perfect view of the daily migration. For half an hour we stood and watched thousands and thousands of...

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Helpful?
Thank Alan M
Scottsdale, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Everyone one from General Manager to bellmen were great. Friendly and helpful. Beautiful hotel perfectly located. Really went out of their way to make our stay perfect in every way. Very helpful in coordinating activities during visit. If you are looking for the BEST place to stay, look no farther.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jon M
About Hotel's Favourite Review
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Jon M, Thank you for sharing your feedback via Tripadvisor. I was so pleased to read that you enjoyed your time at the Hotel. It was a pleasure to have you stay with us and I look forward to welcoming you back for another memorable stay in the future. Yours sincerely, Scott Wilson | General Manager scott.wilson@hilton.com

Hervey Bay
Reviewed 3 days ago NEW

The staff make this hotel great. They are a credit to Hilton and a model on how to do hospitality right. During our three night stay we experienced warm and friendly service that exceeded expectations, particularly from Sayhl at reception who went the extra mile to accommodate some last minute changes for friends staying with us. The executive lounge was...

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Thank S K
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear S K, Thank you for sharing your wonderful feedback online. I am very happy to read that you enjoyed your stay and experienced our world class famous hospitality first hand. I have shared your feedback with Sayhl who I know will be delighted to hear it. Our Executive Lounge is a favourite place among many of our guests, as...

Tucson, Arizona
Reviewed 3 days ago NEW

It's great to be right on the esplanade and be able to walk either into the city or on the walkway and have the views of the water. The staff are friendly and helpful. Very good breakfast, nice gym, lovely pool, part of hilton chain obviously. All good but internet was a bit slow, although they sent someone to the...

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Thank nancy f
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Nancy F, Thank you for sharing you review on Tripadvisor. I was so pleased to read that you enjoyed your stay at the Hotel and found the facilities to be of a high standard. Our gym has recently gone through a full refurbishment and our pool surrounded by lush tropical gardens is a great place to relax after a...

Reviewed 4 days ago NEW

I took my Mum to the Hilton for her Birthday. On arrival the reception ladies sang Happy Birthday and also they gave us a bottle of wine. Everyone was very helpful and friendly. I know the Hilton is an older Hotel but it looks really nice and modern and very clean. The Breakfast was really nice too, everything you could...

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Helpful?
Thank Jacqui P
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Jacqui P, Thank you for sharing your feedback via Tripadvisor. I am so pleased to hear that your stay to celebrate your Mother's birthday was enjoyable. We strive to ensure that special occasions are treated that way - special!! I have shared your feedback with my team as I know they will be delighted to hear it. I look...

Harrogate, United Kingdom
Reviewed 4 days ago NEW

Spent three nights at this lovely hotel, well located on the coast and the town. Excellent restaurants and eateries are nearby. Good sized rooms. Very helpful and courteous staff. Beautiful, well kept gardens.

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Thank Traveller_from_yorks
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Traveller_from_yorks, Thank you for sharing your experience based on your recent stay at Hilton Cairns. I was so pleased to read that you enjoyed your stay at the Hotel and found the location to be ideal. As you mentioned we are only a short walk to many quality restaurants, cafes and shops. And being situated right on the waterfront...

Mumbai, India
Reviewed 1 week ago NEW

Great location! We went to Australia for the honeymoon. It is walking distance from Esplanade and reef terminal. Breakfast spread was really good and lavish too. There was no wifi in the room though and they do not even give many bottles of water to drink. You usually have to buy water bottles from the supermarket at a cheaper cost.

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Thank Megha S
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Megha S, Thank you for sharing your review online via Tripadvisor. I am so pleased to read that you enjoyed your stay at Hilton Cairns for your Honeymoon. I hope you enjoyed your time in Cairns and got to experience many of the exciting attractions that are on offer such as visiting the Great Barrier Reef. As you mentioned...

Melbourne, Australia
Reviewed 1 week ago

Staff are excellent and we had a nice stay. There should be high speed, free wifi in the rooms though. Even the wifi in the lobby was so slow it was almost unusable. There was lots of food at breakfast but it's definitely not amazing.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Philippa B
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Philippa B, Thank you for sharing your feedback via Tripadvisor. I am pleased to hear that you enjoyed your stay and found the staff to be excellent. I have a great team working with me and they strive to deliver exceptional service to all guests every time. I have shared your constructive comments with my heads of department to...

Reviewed 1 week ago

Location was perfect but hotel is badly in need of a refresh. Room smell was really bad - mldew, etc. Carpet was very worn and hesitant to step barefoot. Staff was very friendly. Internet was a big issue. Would not stay again.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Barbara M
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Barbara M, Thank you for sharing your feedback based on your recent stay at Hilton Cairns. I was pleased to read that you enjoyed the location and found the staff to be friendly, however I'm disappointed to hear that you were not satisfied with the condition of your room. I do apologise for the shortfalls you encountered during your...

Houston, texas, USA
Reviewed 1 week ago

I think I am a bit to old for Cairns, though perhaps not as worn as our room in this hotel. the location and staff are nice and we found parking on the street beside the hotel so did not use the underground parking the hotel offers. the lobby was nice and we enjoyed breakfast but the room was compact...

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4Thank jsthouston
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear jsthouston, Thank you for sharing your feedback via Tripadvisor. I am pleased to read that overall you enjoyed your stay, however I do apologise that your room wasn't up to our usual high standards on this occasion. We are centrally located which means the Hotel is only a short walk from many restaurants, shops and attractions - a great...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 8,639 - ₹ 20,746 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
24 questions
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Questions? Get answers from Hilton Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A high floor will give a better view of the bat migration.”
 of 5 bubbles alanmN484CI, 27 Mar 2017 | Read review
“Ask for a quiet room!”
 of 5 bubbles nancyf185, 26 Mar 2017 | Read review
“Get a 6th floor room facing the city to see the bat display every evening as they migrate, magical and mind blowing all at once”
 of 5 bubbles H2926AQstevem, 27 Feb 2017 | Read review
“high as possible don't hear much from traffic and poeple”
 of 5 bubbles , 18 Feb 2017 | Read review
“Ask for a view of water”
 of 5 bubbles shighsmith3, 14 Feb 2017 | Read review
5 of 5