This would have to be the worst place I have ever had the displeasure of staying at. Booked for 3rd April through Agoda, checked Agoda's reviews and they weren't too bad.....should have checked other sites and heed the warnings not to stay there. This cess pitt was disgustingly filthy, I didn't want to touch a thing. If I had of had money to stay somewhere else I would have left immediately. The whole place smells, broken glass panel to the entrance door with a manky dirty towel next to the door with god knows what on it was the first welcome sign. The toilet in the room smelt like vomit, cockroaches, screwed up blanket from previous guest....or guests, who knows if they ever clean it. Multiple hole repairs on walls and doors., smoke detector covered in a plastic bag (is this even legal?), dirty walls......did I mention the smell!!!! Air conditioner didn't work, the list goes on. Thank goodness I had my own beach towel with me as there was no way I was going to use one of the provided stained towels. I also used the 'then' damp beach towel after my shower as my blanket to keep warm in bed as goodness knows where the provided screwed up blanket in the cupboard has been. I did not feel at all safe in this room, Within 5 minutes of being in the room had a guy from next door banging on our door telling us to stay away from the door....we had a 'shared' balcony he did not want us on. I have never heard of a shared balcony before, definitely not mentioned in the ads. Says it s a business class 4 star hotel. Not sure what business that would be but this cess pitt would be lucky to get 1 star. I feel as though I was tricked. This place needs to be burnt down and they should have paid me to stay there. Tried to put review on Agoda which was the booking platform but it appears they don't publish real review. Hotel reception not open when checked in. Have sent 2 emails to the hotel directly and have received no reply. Avoid this place like the plague!!…
The most disgusting motel you will EVER stay in. We had dirty sheets (pee stains and animal hair) and dirty rooms. Stinks of cigarette smoke and overall putrid smell in the rooms. People smoking in hallways. Pubic hairs in bath tub. Other people’s rubbish and food still in the rooms. Blood stains on curtains. Rats running around premises. No staff on site to help. All you get is after hours number for people in a different town. You even get given keys to rooms that people are living in. Didn’t feel safe. We found other accommodation and now won’t refund us the money we paid for when we didn’t even stay there.
Stayed over xmas 2020..room was smelly. Filthy. Maggots. Stains on towels supplied. Very noisy. Felt unsafe. Complaints ignorned. U have been warned.its bad. Bad bad. Not one good report about place. Bed matress had collasped giving me sore neck. Cobwebs on not working a/c
Do not book accomodation with this hotel, it is a disgrace. We arrived 31/12/20 to be advised our booking wasn't valid because we requested an extra bed. After finding Cairns was fully booked we had no option but to stay. When arriving at the room we found a shamble, disgusting mess with rubbish in the halls and people smoking in the complex. Smoke alarms covered and windows not secured. We have tried 8 times now to speak to the owner/manager who does not take calls.
Out of town on main Road, easy walk to Earlville Shopping Centre and Cazalys Club. Bus stop right outside to the city centre. Off street parking, Restaurant on site Balaclava Hotel opposite serves good food. n the down side rooms are very confining and the shower noise from adjoining units is very loud. No lift so if you have a lot of luggage seeks a downstairs room. If by car try for a low number upstairs particularly with a lot of luggage, up to 18/20 will save a long corridor walk.