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Cairns Sheridan Hotel

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302 Reviews from our TripAdvisor Community

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There are newer reviews for Cairns Sheridan Hotel
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Showing 294: English reviews
Level Contributor
1,071 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 578 helpful votes
Reviewed 12 December 2015

What a delightful facility and wonderful staff. We arrived for a 4-night stay in Cairns and were warmly welcomed by the front desk staff. Since arriving in Australia, we've had some unsatisfactory hotel experiences because the property is advertised as far better than the reality, but that is NOT the case at Cairns Sheridan. Our deluxe king room was beautiful.... More 

2 Thank ML T
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your wonderful review of our humble property. I really can't add anything to your comments other than maybe we should get you to write for the hotel. It is so nice to get such a beautiful review. Thank you. More 

Macleay Island, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2015

I found the Cairns Sheridan Hotel a perfect place to stay in a quiet relaxing area and an easy walk or short bus ride from the heart of town*we did both*.The staff were very pleasant and assisted us throughout our three day stay*Great hospitality*. A very friendly lot of people. Room 328 was very clean and spacious with A/C. Found... More 

Thank jennudgem
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your wonderful comments, and as the driver of the bus I can say it was my pleasure to take you downtown and show you a bit of Cairns on the way. Thanks again for your comments. Stuart. More 

Townsville, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2015

Rooms and food of an excellent standard. Service was very good and helpful. Location is reasonably close to the city and the Esplanade. Not far from airport. Parking is convenient. Conference room is large and good for 20+ people

Review collected in partnership with this hotel

1 Thank John A
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your review. We do have extensive function and conference facilities with three rooms available ranging in size from a small board room to a conference room able to cater for 200 guests. We do a lot of conferencing and we get a lot of very positive feedback about our facilities and service. Thanks again for your comments... More 

Isle of Cumbrae
Level Contributor
89 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 December 2015

We were looked after wonderfully from the minute we arrived at this hotel, very quick check in and lovely big comfortable room with nice Art Deco furniture.Tea and Coffee facilities, not limited to a couple of sachets,plenty of each available and milk in the fridge. Good minibar at reasonable prices and stocked up daily. Breakfast is excellent value at 22... More 

Thank Samtheskull
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you so much for your kind review. There is not a lot I can add other than we have new tub chairs for all the rooms arriving in January so we may not be able to call our furniture 'Art Deco' any more. Thanks again. Stuart. More 

Bowral, Australia
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 December 2015

This place is a bit of a hike from the main part of Cairns. It is a fairly standard hotel, a bit of a stretch to call itself "affordable luxury". Have really taken some artistic license with the pool photo on their website - not inviting at all! It's reasonable value.

1 Thank Steven P
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thanks for your review. Your comments are greatly appreciated. Isn't it funny how some people love the intimacy of our pool and others just look at it and think it is small. It is refreshing to know that the people who actually use the pool do appreciate the refreshing and clean experience. Next time you are in a big resort... More 

Sydney, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 November 2015

I would so like to thank Leanne. Steward,Jen and Richard for making our stay at the Sheridan so special. Nothing was too much trouble and we were always greeted with a big friendly smile. The respect the staff showed my mum was amazing. All I had to do was ask for something and it was done. Many thanks again, Dianne... More 

2 Thank DEK8153
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Dear Dianne. It was our pleasure to look after you and your mum. Thank you for your kind review and the recognition of the great work by all our staff to make your stay as enjoyable as it can be. It proves that by asking a few questions and talking to our staff we can do amazing things. I just... More 

Kambalda, Western Australia, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 November 2015

Ok so its the night of the Rugby World Cup final, 2am kick off. I let the front office staff i needed a room away from other guests because i would probably be yelling, cursing and jumping around like a complete idiot. They pretty much gave us a whole floor to ourselves. We got a great rate and the room... More 

Thank Sharon C
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for your great review. I think you may of been backing the Kiwi's, so well done and congratulations. I am more so happy for you that you enjoyed your stay with us and our staff looked after you in their usual good manner. Look forward to seeing you again in 2019 when the Aussie's will win the World... More 

A TripAdvisor Member
Reviewed 12 November 2015 via mobile

Shares nothing with its almost namesake the sharaton. Wifi is 2 dollars for 30 min abit of a dinaosaur by todays standards. Snarky desk staff . Room was clean but in need of a reno. Not located in the best neighborhood

1 Thank A TripAdvisor Member
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Sheridan is the name of the street that the hotel stands on, and is named after. The street is also known as the Captain Cook Highway. We could of named the hotel The Captain Cook Hotel so people who have limited experience with hotels wouldn't think we are trying to sound like we are a Sheraton. Next time you stay... More 

Southern California
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 November 2015

We arrived at the hotel after a long day on a birding expedition in the Atherton Tablelands; we left the following morning very early for a 7:20am flight to Ayers Rock. The hotel was very close to the airport so it was very easy to return the rental car. Nothing special about our room or the hotel but there was... More 

1 Thank Jeep61
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

Thank you for recognizing how good our restaurant is. There is a previous negative restaurant review I have not yet responded to because it is totally wrong and I have asked the writer to take it down. We do not have Eye Fillet on the menu, the steak they had was Rib eye. Two completely different steaks and totally unfair... More 

Palmerston North
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 November 2015

We booked in after a reasonably long flight and thought we would dine in the hotel restaurant. It seemed very empty and after getting the meal we understood. The chef actually did a good job with the sauces - but we had both ordered eye fillet steak, and it certainly wasn't that. It was steak, but very poor quality -... More 

1 Thank Phil B
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review

With all due respect Phil; You ordered Rib Eye steak. You got Rib Eye steak. Eye Fillet is a totally different steak and on our menu it is called Fillet Mignon. So there is no possibility of any confusion other than you, incorrectly ordering Rib Eye and expecting Eye Fillet. There’s that word again, ‘Expectation’. In your defense you may... More 

87 photos of this hotel

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Room/Suite (19)
View from Room (9)
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Pool/Beach Area (4)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (8)
Pool/Beach Area (2)
Dining (4)
Business Centre/Function Rooms (1)
Family/Play Areas (1)
Room/Suite (3)
Other (7)
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  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Cairns Sheridan Hotel (formerly Cairns Quality Inn) is the closest hotel to the Cairns International Airport and 3kms from the Cairns BDO, there a scheduled buses to and from downtown and most suburbs. Sightseeing tours can be booked to the Great Barrier Reef for snorkelling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The Cairns Sheridan Hotel belongs to MTS, one of PNG's pioneer tourist companies which own the Madang Resort, Kalibobo Village, Kalibobo Spirit all in Madang, plus the Tropical Heritage Hotel in Minnie Street Cairns. All hotels have been consistent winners of the Trip Advisor Excellent Awards in recent years, including 2015. ... more   less 

Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Cairns Quality Inn)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: ₹ 5,368 - ₹ 8,456 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns
Hotel Style:
#2 Business Hotel in Cairns
#13 Luxury Hotel in Cairns
#13 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Cairns Sheridan Hotel staff and other travellers.
3 questions
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South Bend, Indiana
3 months ago
New York, NY

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Questions? Get answers from Cairns Sheridan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hard to say as there was major services on three sides of the hotel, but i suppose the rear of the Hotel”
 of 5 bubbles mary1949, 24 Oct 2016 | Read review
“Rooms on west do get afternoon sun. We were on the 5th floor and noise was not a problem.”
 of 5 bubbles 687PamP, 14 Oct 2016 | Read review
“Better to get a room not facing mainroad”
 of 5 bubbles Nihonihoohura, 30 Aug 2016 | Read review
“Clarify Internet data allowance before you book - hotel has low daily data allowances. 5th floor room had partial sea/mountain views.”
  • Room 507
  • Room 507
  • Room 507
  • Room 507
 of 5 bubbles PattayaRegular, 31 Jul 2016 | Read review
“free self parking”
 of 5 bubbles hkers2016, 19 Jul 2016 | Read review
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