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Oaks Charlotte Towers

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675 Reviews from our TripAdvisor Community

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Showing 655: English reviews
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Cairns, Australia
Reviewed 3 days ago NEW

when I arrived the foyer was beautiful however, as soon as I stepped out of the elevator the floor smelt so bad. the room was very outdated and majority of appliances including bins had rust on them. the shower and all glassware were dirty. the bed had stains on the sheets. centrally located so was close to shops which was...

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Helpful?
1Thank kathleenshaw89
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear kathleenshaw89, Thank you for taking your time to review your stay at Oaks Charlotte Towers. It is terrible to hear about all the issues you encountered with the apartment. We will be investigating this further and your comments in regards to the amenities will be passed onto the Housekeeping team to be rectified. Thank you for noting our great...

Perth, Australia
Reviewed 3 days ago NEW

We flew into Brisbane late on a Friday night and stayed at the Oaks Charlotte Towers overnight. The service at check was very poor. The room was great, quiet given it was in central Brisbane and well appointed. The bedroom could have used some heavy drapes to keep the daylight out though.

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Helpful?
Thank Peter C
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear Peter C, Thank you for taking your time to review your stay at Oaks Charlotte Towers. It is disappointing to hear that you did not receive outstanding service on check-in as we strive to assist all guests where possible. Your comment has been passed onto the staff for future reference. It is great to hear your comment on the...

Beijing
Reviewed 4 days ago NEW

Spent the week at the Oaks Charlotte Towers as I was taking my daughter to her new university in a city she had never been to. Staff were friendly and helpful. Room was fantastic... 28th floor, beautiful views of the city. Everything you could want or need was a short walk away.. Will stay there again

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Helpful?
Thank SamanthaBeijing
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear SamanthaBeijing, Thank you for taking the time to review Oaks Charlotte Towers. We are very pleased to hear that you enjoyed your stay with us. Our Front Desk team work hard to ensure that each stay with us is the best experience possible and your comments regarding the team will definitely be passed on. We hope to welcome you...

Korora, NSW
Reviewed 6 days ago NEW

I originally booked the hotel on Margret st but the night before we where due to check in they called and changed us to this hotel. This is a great hotel. The room I had was an apartment for two and it was very roomy. Had dishwasher, full kitchen, washing machine and dryer, fridge, reasonable TV in the lounge but...

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Helpful?
Thank Flesh81
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to review your recent stay at Oaks Charlotte Towers and appreciate your recommendation that Oaks Charlotte Towers would be perfect for business travellers looking to stay in Brisbane for any length of time. We are privileged to be located in the heart of Brisbane’s business and retail district. We are pleased that you were...

Brisbane, Australia
Reviewed 6 days ago NEWvia mobile

The apartment was clean and the standard of equipment was good. All equipment was good, the refrigerator / freezer was a good size. The only negative was that fittings in the bathroom were flimsy and coming loose from the walls eg: towel rail and toilet roll holder. All the rest was in good nick. We were happy with our stay....

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Helpful?
Thank Kelvin W
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear Kelvin W, We are very pleased to hear about your latest stay with us as we always strive to make everything as enjoyable as we can during your stay at Oaks Charlotte Towers. I do apologise about the fittings in the bathroom. Your maintenance issues will be passed on to our maintenance department. Thank you again for reviewing Oaks...

Reviewed 1 week ago via mobile

The positives: Oaks is centrally located in Brisbane CBD with car parking available at $25. Pretty good compared to a lot of other hotels in the area. Our room was spacious with a balcony.Self contained. Surprised to find two bedrooms with queen size beds (most places have only one ). Also two bathrooms. One separate and one ensuite. Also something...

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Helpful?
Thank Michael N
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear Michael M, Thank you for your wonderful review. It is great to hear that you enjoyed your stay and found the apartment spacious. We offer our guests an apartment with separate bedroom, bathroom and lounge facilities, not just a hotel room. Oaks Charlotte Towers also offers executive apartments which allows guests to book and guarantee a high level apartment....

Gympie, Australia
Reviewed 1 week ago via mobile

If you are looking for a place to stay in the city these apartments are good value. Our apartment was well appointed with great views of the city. If you get a special rate it is well worth it. We would definitely stay again.

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Helpful?
Thank sblak24
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking your time to review your stay at Oaks Charlotte Towers. Wow! What a wonderful review to read. We do have some amazing city views from our apartments. Thank you again for your kind words and we look forward to welcoming you back for another pleasant stay.

Ipswich, Australia
Reviewed 1 week ago

Stayed here for a night to make celebrating my birthday in the city more convenient. Perfectly located a short walk to eagle st pier and so close to queen st mall. Lots of dining options close by. Not too far to walk from central station if coming in by train. Nice spacious 1 bedroom apartment. Good water pressure. Great aircon...

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Helpful?
Thank Hayley H
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Thank you for taking the time to review your recent stay at Oaks Charlotte Towers. We are privileged to be situated in the heart of Brisbane’s business and retail district as well as close proximity to Central Station. We pride ourselves on providing excellent customer service and it is great to hear that you found our staff friendly and helpful....

Reviewed 2 weeks ago via mobile

An absolutely deplorable place to stay. The beds are singles pushed together that are extremely uncomfortable to say the least. Staff were unhelpful and we had to wait in the foyer until 1:30am to be relocated. The room that we were relocated to had an overwhelming stench of cat feces/urine. We would never stay here again or recommend anyone do...

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Helpful?
Thank Tanya L
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Thank you for reviewing your stay at Oaks Charlotte Towers. It is disappointing to hear of the many issues you encountered during you stay and I apologise that we did not meet the usual standards. Further to the bedding situation, we do offer a range of different options regarding bedding, this may impact some of our rooms having to be...

Perth, Australia
Reviewed 2 weeks ago via mobile

Our room 3107 was comfortable, although you can tell nobody had vacuumed under the furniture for a while as I dropped my phone, bumped it under the couch and found a brand new 4 pack of AA batteries.. score. The staff were all so very friendly, so much so that housekeeping offered me some Tick Tacks while waiting for the...

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Helpful?
Thank HighPriority
Jarrad B, Manager at Oaks Charlotte Towers, responded to this review

Dear HighPriority, Thank you for taking your time to review your recent stay at Oaks Charlotte Towers. We appreciate your feedback on the apartment and we will be addressing this with the relevant departments. I am pleased to hear that you enjoyed the hotel facilities that we have to offer and we hope you were able to enjoy a relaxing...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline. ... more   less 

Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte StreetOaks Charlotte Towers, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: ₹ 6,636 - ₹ 11,731 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane
Hotel Style:
#54 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Charlotte Towers staff and other travellers.
7 questions
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Questions? Get answers from Oaks Charlotte Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get as high as you can. Views are great.”
 of 5 bubbles Flesh81, 19 Feb 2017 | Read review
“Be nice to reception and ask for a good room”
 of 5 bubbles gregd576, 5 Feb 2017 | Read review
“Pick a room on a low floor so you can take the stairs. It will be quicker than the lifts.”
 of 5 bubbles 488sylviah, 22 Jan 2017 | Read review
“Higher floors and corner rooms”
 of 5 bubbles reefaddictBallina, 14 Jan 2017 | Read review
“It's a Lottery, whoever does the Room Allocations doesn't read special requests”
 of 5 bubbles peterhT1367KZ, 4 Jan 2017 | Read review
5 of 5