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Pullman Brisbane King George Square

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#40 of 166 Hotels in Brisbane
Certificate of Excellence
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1,668 Reviews from our TripAdvisor Community

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There are newer reviews for Pullman Brisbane King George Square
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Showing 1,637: English reviews
1 review
Reviewed 2 weeks ago

The staff, especially the front desk, are quite bad. They need a proper training how to serve their customers. The rooms are tired, especially the bathroom. They need an upgrade. Every time I stayed, it made me feel it's just not a good hotel. However, the executive lounge is good and serving staff are friendly and efficient.

Helpful?
Thank Ryosuke A
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi asoko1965, Thank you for taking the time to share your review. I'm sorry to hear that you were not served to the standard we expect from our Front Desk staff. As most of our staff are new and finding their feet these comments will help them grow and better service our guests in the future. I have passed on... More 

Taipei, Taiwan
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I stayed 5 nights. My room was very spacious,modern and extremely clean. The super size bed was extremely comfortable and better than most of the infamous 'Hilton' beds. My. Room was on the executive floor of The Pullman Tower. Staff at reception and concierge were extremely helpful and staff throughout the hotel extremely welcoming and polite. Breakfast was not the... More 

Helpful?
Thank sueliv
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi sueliv, Thank you for your great review of our hotel! I'm very happy to hear that you enjoyed the room & the extremely comfortable bed. We always appreciate positive feedback and have passed on your kind words to both our reception and concierge staff. I will get in contact regarding your pool experience with Mercure North Quay - I'm... More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Hotel is located at the center, close to walking zone, in front of City Hall. This is good location to spend time downtown, where was many events on the street, shopping possibilities and many restaurants. The included breakfast was good, see fotos. On the roof is small fitness with good equipment. The small swimming pool is under construction, but hotel... More 

Helpful?
Thank 1Worldtraveler1EU1
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi 1Worldtraveler1EU1, Thank you for your lovely review of our hotel. I'm very happy to hear you made great use of our fantastic location and our gym had good equipment. We look forward to welcoming you back to the hotel soon. Warm regards, Sarah - Guest Relations More 

Brisbane, Australia
Level Contributor
11 reviews
4 hotel reviews
Reviewed 2 weeks ago

Although the foyer was crowded with tour groups, the check in was smooth and efficient, the staff very welcoming. The room was a good size and was well appointed. The bathroom was larger than expected and was clean and well stocked with toiletries. The television was smaller than usual but in way was this a problem. The bed was very... More 

Helpful?
Thank LadyMycroft
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi LadyMycroft, Thank you very much for your positive review! I'm very happy to hear that you enjoyed your stay and the room exceeded your expectations. I have passed on your comments in regards to your dining experience to our Food & Beverage Manager. Entering the warmer months I definitely agree that salads and lighter meals will be a great... More 

Perth, Australia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

It got off to a good start. The checkin guy was friendly and I was upgraded to a suite. Like the attractive cover on a bad book, the lobby is fresh but the rooms are tired and old. It smells old, needs maintenance and gave me a trip down memory lane to the early 1990s. The TV in the bedroom... More 

Helpful?
1 Thank Mmajzner
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi Mmajzner, I'm saddened to hear that your stay wasn't up to par. I have taken note of your room and passed on your comments to Maintenance to follow up. This also allows us to further inspect other rooms and to better the hotel. You definitely should not have felt as though you were bothering our concierge - I am... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago via mobile

Not your usual Pullman - From check-in, restaurant service and food, friendliness and professionalism of the staff all disappointing. Spoke with the Duty Manager he was polite and had empathy but couldn't turn it around. Eleven days after checkout got a Fast Checkout tax invoice for a restaurant bill I thought I had paid direct to the cashier. Not even... More 

Helpful?
2 Thank Dean E
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi Dean E, I'm very sorry to hear that your recent stay did not meet your expectations. It is disappointing to hear your recent with us was not consistent to other Pullman properties. Thank you for your review; I have passed on your comments regarding personalising the late charge emails to my Front Office Team, as I agree an explanation... More 

Level Contributor
1 review
Reviewed 3 weeks ago via mobile

Hello So, I am still staying in the hotel. Which is ok. So far the food has been great on some occasions and not great on others for both room service and in bistro. My room was 2 hours late booking in at 2:30 i was told that my disabled mother and i had to wait. We got complimentary coffee... More 

Helpful?
Thank Rebecca H
Sarah B, Guest Relations at Pullman Brisbane King George Square, responded to this review

Hi Rebecca H, Thank you for providing us with your feedback. I'm very sorry to hear that the food was a hit and miss throughout your stay - we strive for consistency and to hear this is disappointing. I have spoken with my Head Chef and Food & Beverage Manager regarding your experience. You're correct in mentioning that check in... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 

Additional Information about Pullman Brisbane King George Square

Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: ₹ 7,296 - ₹ 16,364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane
Hotel Style:
#24 Romantic Hotel in Brisbane
#26 Family Hotel in Brisbane
#27 Business Hotel in Brisbane
#38 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Brisbane King George Square staff and other travellers.
5 questions
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Auckland Region, New Zealand
Mudjimba, Australia
9 months ago
Bundaberg, Australia
over a year ago
Australia
over a year ago

See all questions (5)

Questions? Get answers from Pullman Brisbane King George Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15th floor”
 of 5 bubbles 961ClaudioB961, 1 Dec 2016 | Read review
“The rooms up to the sixth floor do have belconies”
 of 5 bubbles elwinc2014, 27 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles , 26 Nov 2016 | Read review
“Choose an executive floor room”
 of 5 bubbles sueliv, 20 Nov 2016 | Read review
“Being a central city hotel, request a room on upper levels to avoid stress noise.”
 of 5 bubbles LadyMycroft, 16 Nov 2016 | Read review
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