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Quay West Suites Brisbane

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#63 of 162 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
Quay West Suites Brisbane
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529 Reviews from our TripAdvisor Community

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There are newer reviews for Quay West Suites Brisbane
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Showing 520: English reviews
Adelaide, Australia
Reviewed 20 October 2014

This is a great hotel ..its proximity to the river and QUT is wonderful. Pool is nice too. we had a private dining room which was well served and the breakfast bar was quick and efficient and had a great menu.

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Helpful?
Thank RicardoSarre
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear RicardoSarre, Our unique location provides a wonderful base from which to explore Brisbane and I hope that you were able to make some time to see the sights while you were with us. Our restaurant team have a fantastic ability to bring an event to life and I will pass on your compliments to them also. Thank you for...

hobart
Reviewed 15 October 2014

Probably not the cheapest place to stay in Brisbane but the location was good (opposite the Botanical Gardens) and the apartment was good. Our package included daily brekkie which was really nice. We opted for the continental breakfast which consisted of a buffet with lots of options. Staff were helpful and friendly. I even made use of the pool and...

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Helpful?
Thank mintie
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi mintie, Thanks so much for your positive comments; a fantastic breakfast is the key to a great day so we are delighted we were able to provide the options you needed in this area. Our stunning recreation facilities also make for a great stay and we are pleased you made the most of these. We really look forward to...

logan qld
Reviewed 2 October 2014

Very nice Weekend had by All...great space ...great view...great Dinner...Service and staff were all 9 out of 10.....that's only because I don't give out 10. Nothing was to much trouble for anyone...great time

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Helpful?
Thank jeffmLoganQld
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear jeffmLoganQld, Thank you for taking the time to share your experience with the TripAdvisor community; we were pleased to know that everyone enjoyed their time away and wish to thank you for the recognition of the warm service provided by my team. We look forward to seeing you again and will be striving to get a perfect '10' from...

Reviewed 1 October 2014 via mobile

We booked this hotel while waiting to collect our bags following our arrival from LAX! From the start, the gentleman on the phone was more than helpful - telling us to come straight to the hotel and offering an early check in at 8am. We'd hardly pulled up in our taxi and our 7 large bags had been removed and...

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Helpful?
Thank JetEd
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear JetEd, The entire team at Quay West Brisbane are extremely proud of the uniquely-warm service style that we bring to each interaction and we are very thankful for your recognition of this. It is pleasing to note that this was on display throughout your time with us and we look forward to demonstrating this again when you are next...

Reviewed 29 September 2014

We recently stayed at Quay West in Brisbane and though many aspects of our stay were impressive, we were less than satisfied with some of the service and definitely not happy about an undisclosed cost on arrival. We booked a deal through wotif and paid for our stay upfront (with our only remaining cost to be parking on arrival). However,...

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Helpful?
Thank Happyrock1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Happyrock1, We very much appreciate your balanced review which, for the most part, celebrates the strong service and comfortable apartments at Quay West Brisbane. I am sorry that several interactions with my service team did not live up to our renowned high level and wish to reassure you that this is not indicative of our usual service. I apologise...

Reviewed 25 September 2014

The apartments are spacious and comfortable, very clean and nicely decorated, parts need updating, but that's being picky. A separate laundry was nice for our 4 day stay. Love the position and the view, great sized balcony to relax on. At present building works were going on next door, this made it difficult walking to and from the hotel, but...

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Helpful?
Thank Alison U
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Alison U, Thank you for taking the time to share your story with the Trip Advisor community - we are most grateful for your kind words and were delighted to hear that your stay was enjoyable. We have been advised that some of the access restrictions currently in place for pedestrian safety will be removed over the coming months,...

London
Reviewed 24 September 2014

Apartment accommodation is in a tall tower overlooking the City Botanical Gardens and the Brisbane river. This is one of its main advantages, and why we chose it again fifteen years after our first visit. Front desk was very helpful, even when we arrived after midnight. Our one-bedroom apartment was quite small, but with a large balcony facing South (i.e....

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Helpful?
Thank Brian_de_Kilburn
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Brian_de_Kilburn, We are thankful for your honest and balanced review of your Quay West experience - it is particularly beneficial to receive this feedback from someone who has experienced our hotel on numerous occasions. We appreciate your recognition of the helpful service extended around the clock however do note the areas you highlight for further attention - regarding wi-fi,...

Queensland, Australia
Reviewed 23 September 2014

I just signed up for TripAdvisor to leave a great note on behalf of my parents; the hotel and service and the location was fabulous. The service was great, especially a young lady by the name of Kym, who had a great personality, quick and efficient. The location was great with a quick stroll to Queen Street Mall, and other...

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Helpful?
Thank paul s
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi Paul, It is wonderful to learn that your parents' stay was so memorable as to prompt a TripAdvisor registration in order to recognise the amazing service extended by our team and, in particular, Kim. We will certainly ensure this feedback is shared and celebrated within the team as it is a fantastic compliment for the restaurant team and Kim...

Dubbo, Australia
Reviewed 23 September 2014

We were very impressed with the location of the Quay West Suites,We were able too walk to the city centre.The room was above average but the rooms have had some wear and tear. Our view from our room was over looking the botanic gardens. I would recommend these rooms as a stop over

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Helpful?
Thank Margaret M
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Margaret M, Congratulations on your recent wedding and thanks for choosing to spend this special time with us - we are pleased to you were able to take advantage of our fantastic location on your honeymoon stopover and are grateful that you chose to share your experience online. We hope you choose to celebrate many more milestones with us...

Melbourne
Reviewed 14 September 2014

This was my second stay at this property and I stayed four nights including over the weekend. Pro's: Great location: Its right across the road from the botanical gardens, a 3 min walk to the river promenade and running tracks, and 15 min walk over the bridge to Southbank precinct, which is amazing for restaurants and outdoor activities. Excellent spacious...

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Helpful?
Thank DocM-Melbourne
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Melbournetraveller18, Warm greetings from sunny Brisbane! We are very thankful to receive such a detailed and balanced review. Of particular note, we are delighted that you were able to make the most of our large apartments and facilities, and that the location and views made for a wonderful long weekend. We certainly take on board the more constructive areas...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: ₹ 8,261 - ₹ 17,674 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
5 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view”
 of 5 bubbles MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
 of 5 bubbles KerryM187, 11 Mar 2017 | Read review
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 of 5 bubbles 442allenr, 5 Mar 2017 | Read review
“pick another hotel”
 of 5 bubbles pepperk2016, 6 Jan 2017 | Read review
“High floor with a view and away from lifts”
 of 5 bubbles kris052, 30 Dec 2016 | Read review
5 of 5