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Staff provided excellent service during the whole stay. The restaurant was also high quality and good service. The location also was perfect being a short walk to Eagle street. Can certainly recommend to other potential customers.
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Dear Mr Simon McGrath
Chief Operating Officer
Accor Hotels Pacific
Thanks for your email to me, received today, asking to complete the 7minute customer feedback questionnaire. I thought it would be timely to kill two birds with one stone, so to speak, and complete this...More
Thank Marcus H
Response from QWSB_GM, Operations Manager at The Sebel Quay West BrisbaneResponded 2 weeks ago
Dear Marcus H,
Simon McGrath our Chief Operating Officer has contacted me in relation to the feedback that you provided. We would like to thank you for again choosing to stay with us at the Sebel Quay West Brisbane and thank you for sharing your...More
Needed a quite weekend to relax in Brisbane while wife shopped. I wanted views of gardens and a nice large accommodation so that could sit on balcony and read. Booking direct with hotel I got exactly as I asked for. 20th floor overlooking the park....More
Response from QWSB_GM, Operations Manager at The Sebel Quay West BrisbaneResponded 3 weeks ago
We are thrilled to hear that you enjoyed your recent stay at The Sebel Quay West Brisbane. It is fantastic to hear that our location suited your needs, both for the shopping and for the beautiful views of the Brisbane Botanical gardens. It...More
We stayed here for 5 nights and while overall the hotel is nice housekeeping was a complete letdown. The reception area and hallways seem to have been recently refurbished. The gymnasium is well equipped with a long glass wall overlooking a spacious pool and covered...More
Response from QWSB_GM, Operations Manager at The Sebel Quay West BrisbaneResponded 29 April 2018
Thank you for choosing to stay with us at The Sebel Quay West Brisbane and for leaving such a detailed review regarding your recent experience at our property.
It is fantastic to hear that you were comfortable in our spacious apartments and that...More
The apartment suites are a little tired in terms of their decor and general quality, but were exceedingly clean and comfortable. While, in general, I might give the property a 4/5 rating because of this, I'm giving it 5/5 because of the staff, especially as...More
Response from QWSB_GM, Operations Manager at The Sebel Quay West BrisbaneResponded 8 April 2018
Thank you for choosing to stay with us at The Sebel Quay West Brisbane.
We are thrilled to hear that you enjoyed your stay with us over Christmas. It is fantastic to hear that you found our staff friendly, kind, attentive and efficient....More